Jungle Scout

Thanks Jungle Scout for the incredible tools: Product Research tool, Supplier database, Listing Builder, Keyword Scout, FB group, and many more! A lot of free content are free on Jungle Scout YouTube channel. I appreciate the ongoing support from Jungle Scout and new features being released over time to help Amazon sellers.

As an Amazon seller, Jungle Scout is a great starting point. It provides many tools within the web app and also the chrome extension.

The chrome extension is effective where it allows you to view product sales information such as monthly revenue, monthly unit sales, daily unit sales, BSR ratings, reviews, and even a profit net calculator. This is highly effective in decision making when comparing and contrasting your potential market by looking at competitor's products.

The web app offers a variety of useful tools. I've only used the keyword search tool. There's a limited amount of searches (20 searches) with the basic package.

I use the chrome extension almost on a daily basis. The cost may seem high initially but definitely worth it overall. Then again, every business is different and we all have our different needs. I would suggest taking a good look at Jungle Scout's different pricing options and also comparing it to a competitor like Viral Launch. Viral Launch is more expensive but from what I've heard so far it seems their data is a bit more detailed (just an opinion).

BAD COMPANY ...... THEY TOOK MY MONEY $480 DOLLARS FOR ANNUAL FEES AND EXTRA 2 MORE THINGS ETC .I HAD NOT EVEN A MONTH TO SUBSCRIBED TO THIS PAGE .
FORTUNATELY I BLOCKED MY CARD ...EMAILS NEVER ANSWER
TERRIBLE COMPANY . PEOPLE SEE THE REVIEWS FIRST

I am trying to sync Jungle Scout to my Amazon Seller account and can't get it to work. I have issues with my email and my Jungle Scout account that can't be solved by emails to customer support or articles they suggest. I need a live body from customer support to work this out and this asinine company can't provide live customer support. Jungle Scout talks about customer service and how improve it, well how having somebody to answer a phone. How about it Greg? You charge enough. You should be able to do this!

Why doesn't Jungle Scout say "We'll be happy to refund you ASAP"

Jungle Scout was in the wrong in all the negative feedbacks

It makes me suspicious signing up

I find the Jungle Scout Chrome Pro super helpful for finding new products and analyzing sales in general.

Jungle Scout provides an awesome set of tools to help identify and exploit opportunities on Amazon. We are just setting up our FBA business and JS has been invaluable in terms of data driven product research. We haven't used all of the JS tools yet but I'm sure they will be just as good as the product research tools. Also, the JS team have been great at answering any queries which we've had. It makes you feel valued, as if they really care about your success.

I too was excited and thought I was ordering the monthly subscription because $49 was IN BOLD, but I accidentally ordered the annual subscription. I have sent one ticket and one email so far. It has been over 24 hours without a response. It will not let me change to a monthly plan, and has already charged me $620. I was finally able to cancel the subscription, but that just cancels the auto renew feature, it does not refund the money spent.

I am hoping that since they are not responding to emails in a timely manner, they see this review and are able to refund my money. There was no confirmation page for what you are getting while signing up for the service, it is simply "put in your information" and BAM, you're stuck.

EDIT: as anyone reading this may see, they were able to correct the issue. I waited until the refund was received to update this review and am bringing my review to 4 stars (it was at one) for the ability to resolve it soon after I created this review. It seems as though if you want an issue resolved quickly, you need to leave a review, which in itself is worrisome, but I can understand it may be more difficult due to this covid stuff to operate a business as efficiently as before. They stated that they have "forwarded the issue to the product manager for their review and consideration". Hopefully the design of the site is improved as it is clearly impacting their reviews. I cannot rate them 5 stars because of these issues though, but I do have high hopes that their customer service continues to be able to resolve issues and that my experiences in the future are positive.

im very disappointed because i been trying to get in contact with jungle scout customer service or support team to get back into my account by trying to resetting my passwords no one has contacted me yet i been trying every since the 4-11-2020

When we "subscribed" to a monthly plan to test out the software, their prompts told us it was $49/month for the plan we wanted. We figured that was an OK price to test out the software for a few months to see if it was something we could make use of. So, we subscribed and didn't think about the pricing again (rarely using the software) until 4 months later when reviewing our credit card statement I see that we had that same day been shifted into a "Seller Level 5" tier and charged an additional $350! Then, we were charged $400 per month for the next 3 months. Our accountant thought I had legitimately decided to pay $400 for the software so never raised the issue to me.

Apparently, after subscribing, JungleScout prompted us to sync our orders in order to utilize all the "features" of their software. We didn't really need these additional features, but figured we'd test them out since we were paying for the software anyhow. Of course, those prompts didn't warn us that if our orders were above certain thresholds, we would be charged WAY more than we'd signed up for. After JungleScout imported our sales stats they upped our fee without the slightest warning or notification either on our account after signing in nor via email. To top it off, JungleScout never sent 1 email with an invoice. To me, this implies that they are making every effort to hide their charges from sellers in order to swindle sellers into overpaying. Have you ever had an online subscription that didn't email you every time they charged you, nonetheless when they shift you into a new pricing tier that costs 4x more?? Of course, had I received any sort of notification I would have immediately canceled, but they probably know that and that's why they don't bother notifying customers.

My guess is that this deception is part of their tactics, in hopes that as sellers grow they can skim more from their customers and hope it gets through unnoticed, siphoning away your hard earned money. Even if you are a small seller, I would be wary to start developing your business practices around software built on such questionable tactics. If you decide to give it a try, just be aware of the pricing scheme.

My suggestion would be to look elsewhere, as there are other options out there with similar tools that are transparent with their pricing.

To JungleScout's credit, they did end up refunding the extra that was charged for those 4 months without too much of a hassle, but I doubt they will change their method of charging/notifying customers.

The software may be OK, but it's clearly backed by a company with questionable tactics that I would not be comfortable basing my business around. We tested another option at the same time and preferred their data and interface over that of Jungle Scout, at least for what we wanted out of the software.

TLDR - Beware of their pricing scheme that is not immediately apparent and that charges/increases automatically. You will receive no notification of charges or increases. There are other options, take the time to test out what's out there.

I signed up for the downloaded checklist to get started and the first link to download the checklist helper took me to a 404 page that told me that page doesn't exist any longer. I emailed them and got an auto-reply. Not happy so far.

I did get a response from Jungle Scout a couple of days after posting my first review and they said they would fix the link and sent me the file I was promised....so, they are back in favor with me. Good company and respond to keep a good reputation. Well Done Jungle Scout!!

My first review which I have now edited was swiftly changed when my issue was resolved very quickly. Great and speedy customer service!

We found that this business has an active Facebook page with 58142 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.