Justairticket

If I could give just air no stars I would. My husband and I made a request August 11, 2020. Since then we have talked to Kane Thomas about receiving a refund. We have been given the run around as well as several dates as to when we were suppose to get our refund for two tickets. Today I spoke with Neil. He proceeded to tell me that he will put in a request. I informed him that several requests had been made and that at this point we need to speak with someone else. It is policy that a full refund is offered and Justairticket is not wanting to do this. It has been max of 150 days since we made our request. They are VERY rude and continue to tell you that you will receive your refund in 15 days, 30 days, 90 days. This amount of time has passed. After talking over me and arguing with me, Neil proceeded to tell me that he too was still waiting on a ticket refund which has NOTHING to do with me or the money I spent with just air. I hung up because there was no getting through. I just would like the full refund for the two tickets that both JustAir and United Airlines stated we would get.

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