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I was looking for exact replacements for my current shoes and found the cheapest price (by far) at kelly's. Received my shoes two and a half days after ordering.

I recently bought a pair of running shoes from Kelley's (March 2017). I needed a larger size, and wanted to exchange, assuming I would get the same price. I called customer service to guide me and sent back the original shoes. They told me they could do the exchange and provide the same shoes with the increase of 1/2 size. Instead, they sent the same mode/make but latest version, and charged me 2X more than the original price. I have complained to multiple customer reps for Kelley's, but to no avail.

DO NOT BUY FROM KELLY'S RUNNING WAREHOUSE. THEY ARE DISHONEST AND LOOKING TO SCREW OVER THEIR CUSTOMERS. BUYER BEWARE!!!!!!!

I recently purchased a pair of "nearly certified new" Asics Kayano's from Kelly's. At first, I did not realize they were certified new shoes but figured I would wait until they arrived and then decide if they were worth the price. Well, they were not. First, they were not the color advertised, and second, they did not ship in a box, the shoes arrived in a plastic bag, so I'm sure they were smashed, which anyone who knows anything about shoes, knows this is bad. Upon inspection, I noticed right away that these shoes were "worn", not "nearly certified new" as advertised. I'd like to know who is "certifying" their shoes because any fool could tell these shoes were significantly worn. The toe box was bent upward and misshapen, so easily 100+ miles on these shoes. When I removed the inserts, there was dirt and debris under the inserts, and then there was some wear on the edge of the outsole of the left shoe. When I called Kelly's they immediately told me there is a "no return" policy on certified shoes. That would be okay, except these shoes were clearly worn and not new. Again, they refused to accept the return. Funny, because I have never had this issue with new shoe returns with them, probably because they were not worn, I assume. I have been wearing Kayano's for 20 years, so I know these shoes well. What they provided was a half-worn out shoe for 50% off the original price as a way to recoup their loss. They passed the loss on to another customer who I assume they think is not knowledgeable enough to decipher a new shoe from a worn shoe. Shame on you Kelly's Running Warehouse. Was it worth it to lose a customer for a few dollars? So warning to all of you folks purchasing shoes from this company. Don't buy "certified" shoes from these guys. They are not qualified to make the distinction between new, certified new, and worn.

they charged my card and then they said they had to check information on the card, so I answer all the questions they asked without a response untill 2 days later, saying that the shoes were not available at the size anymore but they had 20% discount on the next generation, are you kidding me? its not my fault that your service ****!!!.

I would certainly not recommend to buy nothing here at all, go buy local or on amazon or with other reliable source.

Brandon Maskell is the name of the Warehouse manager, trying to put many details as I can.

Kelly's Running Warehouse stole $40 from me. I ordered shoes on-line, received a confirmation for the order, paid for the order, and the order never came. I have written to them about this and no one has responded. No one picks up the telephone or returns phone calls. Avoid this fraudulent store and report them to the California Attorney General https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

Ordered Asics from their website; after 5 days with no shipping conformation I emailed them to inquire. No response. Their website said "Awaiting fulfillment." After another 5 days I emailed again; no response. Tried calling the 800 number; the recording said "send us an email" with no option for human interaction. Two days later, Asics arrive, but the website still says "Awaiting fulfillment." I've had success with them in the past, but I'm going to move on.....

I placed my order on Dec. 17, 2019 and my order arrived in time for Christmas Eve and the order was exactly what I ordered and expected.
Thank you. Shipping was very reasonable too.
I was skeptical after placing my order but they proved to be an up and up company for my purchase.

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