Kennards

3.8 / 5

Kennards

kennards.com.au
30 Reviews
3.8 Average
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3.8 / 5

Trust Score

2.9

Reviews

4.5

Social

5

Featured

3.5

Technical

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Kennards.com.au Review

Need professional equipment tools or supplies for your next job or build Kennards Hire has you covered With more than 70 years of experience we offer fast and reliable rentals Australia wide Call 135 135 or click here to find out more about our diverse equipment range

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Last update: Wed, Mar 9, 2022 2:13 AM

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Kennards.com.au Reviews & Complaints (30)

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delivery 3.7 /5

price 3 /5

quality

customer service 4.3 /5

on-time

Great team at Kennards Richmond 3121, definitely recommend.
Everyone I delt with on the phone each time and delivery/pick up guy were friendly and helpful.
Will use this hire centre again for sure.
5

3 years ago

review by Melbourne3000 K.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We had a generator delivered for an event and it stopped working after 5 minutes. We got another one delivered after 1.5 hour which delayed our work and we weren't ready to trade by the time we should. We had to send 2 emails asking for a percentage of refund to finally receive a call from a guy who said they have been pretty good sending a new one and he complained we left it exactly where they delivered it not taking any responsibility about the poor service they provided. They are very expensive and with an arrogant, poor customer service. Will never use them again
1

3 years ago

review by And C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Kennards Hire helped us with our much needed fundraising event in November 2018. They generously provided us with a free BBQ! I can’t thank them enough for their help and support.
5

3 years ago

review by Bahar G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have dealt with over 6 branches, great experience and awesome staff. Very helpful staff and will take their time to make sure you understand the equipment you are hiring. However, the equipment rates are getting very expensive, at times the daily rate is 1/5 the purchase price. So if you are hiring something for 2 or 3 days, you are better off buying it at Bunnings. And they should allow "drop off at different branch", since not all branches have same equipment, sometimes you have to travel 100km+ to another branch, and then you need to travel the same distance to return. At times you end up keeping it for another day because you couldn't leave the site on time.
1

3 years ago

review by Rabih N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Hiring a scrubber machine online was easy but picture of machine was very grainy and not as big as it looked in the picture, they offered no solution, they eventfully agreed to extra 2 hours hire for free Because the machine was half the size it appeared to be in the picture, then slugged my card for $38 more than the agreed hire rate. they also wanted $50 each way delivery for a 2km away site. the machine fitted in the back of my car thankfully. wont be using beenleigh branch again.
1

3 years ago

review by Rhondao Z.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I recently posted a poor review about a bad experience I had with Kennards Hire when I rented an outdoor heater which we were unable to use, due to the heater not being very user friendly at all and not being provided with any instructions on how to get it going.

I have since been contacted by the Assistant Manager from the Girraween store which we hired the heater from and was offered a full refund and an apology which I gladly accepted. Thank you for taking and the time and the effort to make this right. I thought the representative I spoke to today was quite understanding, professional and genuinely wanted to resolve my issue.

The item we hired may not have worked but after this turn around I would go back and give them another chance.
2

3 years ago

review by Jarred F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We recently hired equipment from Kennards Hire Geelong (Belmont). The staff were fantastic - they were attentive, informative and very customer service orientated. The equipment was well maintained and performed as it should.
Well done guys, we will certainly use Kennards Hire Geelong again.
5

3 years ago

review by Geejay P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Hired a demo saw that delayed the finish of a job almost costing $2K for another day.
Service staff claim it must be my inexperience (35 years!) unable to pull a start cord?.
2 service persons (what a joke) "you flooded it" "your not allowed to run it out of fuel" "it started with 4 pulls (cold)"
The stores failure to provide training for the use of equipment identified by the disclaimer they require customers to sign is an indication that the branches are out of control and managed by staff not interested in the overall business they represent.
2

3 years ago

review by Mike I.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I gave five days notice to hire a Karcher carpet cleaner, this type has a hand held hose the same as your average vacuum. When I arrived at the store I was presented with an upright style, the type they hire at supermarkets. I was told that the Karcher was broken and they thought the upright would be fine. I received no phone call to inform me of the change. I did not hire the upright cleaner. Not happy.
1

3 years ago

review by Sam L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Son in-law hired a demolition saw fromm kennards hire @ wetherill park on easter sunday lunch time, it stopped working after 4 hours by which time kennards were closed.  Son in-law got sick overnight and took it back the next day 1-2 hours late,  staff told him it was his fault that it broke down as it was in working order when he hired it,  however we as the public hire it good faith that it should not breakdown.  They kept his deposit,  charged him extra for returning it late regardless that he was sick.  Going by other reviews this seems to be the normal way kennards treat customers and don't recommend them to anyone. Wish we checked other reviews first before we hired it
2

3 years ago

review by Jeff Z.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I went to Kennards in Rockingham TODAY 10/12/18 - Mikey was very pleasant and efficient; I had to repair a roller door and support post which had been nudged by a car and knocked out of alignment - I ran my ideas past Mikey and he agreed that this was the way to go; failing that, he said, come back and I have a contact who can do it for you; he lent me a rubber mallet (as it turned out my partner had one in the garage anyway.........) and the job was done straight away.
It is good to still see the old-fashioned assistance and time given to a customer - thank you Mikey ... and Kennards.
I would recommend them to ANYONE looking to hire in Rockingham.

Willy Smeets
Kybra Mews
Rockingham WA 6168
4

3 years ago

review by W. Smeets

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I ordered a carpet cleaning machine online and when we picked it up it was a different one to what was shown online. They said it was because they didn't have it at their outlet. We wanted the one shown online because it allows us to get into corners and especially around and under furniture. The one given did not have a wand and could not be used under furniture. Kennards refused to give us a full refund (they charged us a cancellation fee) when clearly they did not provide exactly as we ordered, and also failed to inform us they did not have it available at their outlet and simply replaced it with a different machine.
2

3 years ago

review by Benny G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had the best experience with my hire from Kennards last Saturday. I had problems arranging my booking so I got assistance from a lovely lady called Tess Clappison (Customer Service Agent) who arranged the whole hire for me, including the best location for pickup as not all stores had the heavy equipment I required. I then had to change my booking due to illness in the family and she as quite happy to make the changes for me with absolutely no fuss. The staff in store were extremely helpful also and helped us pick up the equipment quickly and with no issue.

As it turns out, I needed more than 1 day with the equipment and am going to go again next weekend and Tess has arranged it all again for me with the store. The absolute best in Customer Service! I highly recommend Kennards for all your rental needs and hope you are as lucky as me to have your hire handled by the amazing Tess. :)

Thank you Kennards!
5

3 years ago

review by Tomredo N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Called Kennards and booked a truck last minute on a Saturday...they were very helpful and even let me keep the truck for an extra hour.
4

3 years ago

review by Nick D.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Thanks to the helpful & friendly workers at the Balcatta store, especially Moana she made hiring equipment an easy experience, she was very helpful explaining how to use the machinery & overall it was a quick & smooth process. Will definitely recommended to friends & family.
5

3 years ago

review by Rhi O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I hired a simple thing like a ladder, and was quoted $167 for hire + $45 delivery/ collection each way for a weekend hire (Friday to Monday morning). They not only didn't collect the ladder on the Monday after I called them and took a call from them where they confirmed the ladder would be collected that day. They failed to arrive. As I don't work in the office I got a call from one of the staff members saying that the ladder hadn't been collected yet. Staff told me that they'd received a call mid week from Kennards to say that they couldn't collect the ladder but would collect on Thursday but again never showed up.
I called on the following Monday to arrange collection and was slapped with a $288.98 invoice for a weeks hire and a failed pick up charge. I had to fight to get the failed pick up charge dropped and was told that my staff had refused collection on the Friday. I checked with my staff and nobody had been notified that anyone was collecting the ladder or had even received a call for Kennard to gain access to the office to collect the ladder. This is disgusting behavior from a company, how many other people are they over charging and getting away with it???
1

3 years ago

review by Kim Nicholls

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was very disappointed in how all members of the staff of the place I went to to hire and I was charged for days I didn't even ask for. I was greatly angered and will never recommend. Terrible service and I was not happy.
1

3 years ago

review by James Z.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was in there this morning.
Tom and Sean serving were fabulous, with lots of product knowledge, and eager to assist.
Great work guys....
5

3 years ago

review by Kon I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Recently I hired plate Compactor for 24 hrs in Toongabie Kennnards, they charged me $122. Same machine for same time I would have hired in Bunnings just for $52.

It is a good experience with Kennard’s pricing. Terrible!!
1

3 years ago

review by Ari M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Hi everyone out there
Im a landscaper and fencer and Im hiring from kennards long time but I havent seen any one rude incompetent and racist like mick fatass in PENRITH branch hope this will be seen by management.
5 star On other hand Richard Dylan April Mitchall in Campbeltown branch are great people love to work and chat with them like a family.
5

3 years ago

review by Wasim Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 1 mentions in other websites

Kennards.com.au Review

Need professional equipment tools or supplies for your next job or build Kennards Hire has you covered With more than 70 years of experience we offer fast and reliable rentals Australia wide Call 135 135 or click here to find out more about our diverse equipment range

Kennards.com.au Customer Service Contacts

No contact details for this company.

Share the company's rating

Share Preview

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