3.3 / 5

3.3 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.3 / 5

Trust Score









Is legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis





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Based on 5060 reviews



7 reviews



1 reviews



5052 reviews Review

No description for this company. Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 1:36 AM

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delivery 1.5 /5

refund 1 /5

Ladders arrived with split rung. After 21 days of chasing the company they finally uplifted the faulty ladders on 15-08-19 (still waiting on a refund) and Brian Gillen from ladders direct uk accientally forwarded me an email between him and Lisa of Titan ladders where they buy them from calling me a d**k. I dont think it's unreasonable to complain about being sent dangerous ladders and waiting almost a month for replacement or refund when you are buying a brand new set of ladders for business use.

3 years ago

review by V. S.


Ladders Direct have been useless at keeping me informed about delays in delivery. I have had to ring them twice to be told they have been delayed twice. Delays happen but the least you can do is email the customer. Very poor service.

3 years ago

review by John Jeffkyns


Placed an order 29th of August 2020 and still not received my purchase on the 25th of September 2020. They have not responded to any email or Facebook messages even though they keep posting on Facebook. I am now putting this case forward to the Small Claims Court as a friend who lives near this company said the business no longer seems open yet still taking money.

3 years ago

review by Robert Purton

I placed my order and paid a whopping £25 extra for next day delivery. They sent an email saying order processed. And expect another email on dispatch. No email arrived. Contacted them reminding I paid £25 extra for next day delivery. No reply. So my urgent steps did not arrive and now they have my money but don't bother to reply. No way to run a business regardless of current situation. If they can't deliver on promises they should withdraw the promise. I feel they have robbed me

3 years ago

review by Paul Ramwell


DO NOT USE THIS COMPANY ! still awaiting a refund for an order that was confirmed cancelled and they are now delivering anyway and we have to refuse the delivery ! HOW .... it’s non contact delivery !

3 years ago

review by L. Q.

#delivery(1/5) #refund(1/5)

3 to 5 days for delivery. No ladder, no response, no telephone answered! Just £142 out of pocket

4 years ago

review by Deleted User


We searched online and found that this business has an active Facebook page with 614 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.

by Smart.Reviews Review

No description for this company. Customer Service Contacts

No contact details for this company.

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