Bed Retailer Of The Year - Supplying Mattresses Bed Frames Divan Beds and much more

3.9 / 5

Bed Retailer Of The Year - Supplying Mattresses Bed Frames Divan Beds and much more

3.9 Average
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3.9 / 5

Trust Score

3.2

Reviews

3.5

Social

5

Featured

4.5

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31

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Landofbeds.co.uk Review

Leading supplier of beds and mattresses from top UK brands like Sealy Dunlopillo Hypnos Millbrook Myers Relyon Sleepeezee Slumberland

Landofbeds.co.uk Customer Service Contacts

No contact details for this company.

Last update: Mon, Dec 6, 2021 9:13 AM

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Landofbeds.co.uk Reviews & Complaints (31)

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delivery 3.7 /5

price 4 /5

quality 3.7 /5

refund 2.1 /5

customer service 2.4 /5

READ 11.2 SECTION B (Return Policy) Before you buy your mattress. You can not exchange and not return I have bough 2 Dunlopillo Millennium mattress for adjustable bed 75x200 and delivered on the 13/03/2020. As a front- Stomach sleeper I have suffered with backache since using the mattress on day one.Find this mattress too soft for front sleeper. Called on the 17/03/2020 and 18/03/2020. Spoken two different customer service ladies for EXCHANGE to Firm one to Dunlopillo Orchid mattress. But they rejected. by saying I removed the plastic cover for that reason we are unable to exchange. My 96 years of elderly also saying too soft. I would have given 5 star Because of exchange policy I am giving you 1 star. READ 11.2 SECTION B Before you buy your mattress. Mr.Kamer Calik
1

1 year ago

review by kamer

#customer service(1/5)

Don’t trust this company! They send you beds 3 months down the line without headboards and then claim You have to pay for them separately, so basically what you see in the picture is not what you get, just a base and a mattress! They also was not apologetic nor sympathetic, basically have said its my fault, also there was not an option for the headboard so it’s clearly false advertising and a scam to get more money out of you, because the whole reason on picking a bed is the nice headboard you see in the pictures.
1

1 year ago

review by David

When we ordered our new bed we was mis-led into thinking we was getting a complete bed,we have just spent nearly a £1000! With the company and when our bed arrived today there was no headboard included as the pictures had showed us when buying this product......gutted and felt we was conned!,when contacting the sales team we was informed if we wanted to purchase the headboard this would be a further £550 absolutely shocking!.won't be doing any further business after this is paid for.
1

1 year ago

review by Mr Clarke

Delivery was late. There was a massive dent in one of the bars, a hair painted into the finish and the best bit of all the MAIN piece to hold it all together was missing. Now waiting more days for them to deliver a new piece. I would never use this company again.
1

1 year ago

review by H. L.

#delivery(1/5)

Avoid avoid !!!! My mattress failed within 3 weeks land of beds werent interested. I had to pay for a company to inspect it which they failed the mattress but land of beds weren't interested an still wouldn't issue refund. Customer service and 1 particular person Maria Jones is very very rude and a know it all with a despicable attitude. I was lucky I paid on my credit card an they took the money from land of beds so be warned people be very careful or just avoid an go else where !!!
1

1 year ago

review by H. C.

#refund(1/5) #customer service(1/5)

Horrendous experience. Worst customer service I have ever had. Didn't deliver my bed frame for a month and only told me it had been discontinued after days of chasing. Sent me a rolled up mattress separately. Initially said I was not allowed a refund on a mattress which I no longer required since I had no bed!!! Then said I could drive to Wigan myself to return the mattress!!!! Finally they agreed to pick up the mattress after questioning this lack of returns policy. Withheld my money for 6 weeks. I could go on and on. If you don't want to be stressed and have money stolen from you then AVOID!!
1

1 year ago

review by T. F.

#refund(1/5) #customer service(1/5)

Mattress absolutely no use for our bed ,haven’t even slept on the mattress but they will not take it back and refund as I have taken it out of the packaging.rubbish customer service and a costly mistake.even managed to drop it off in someone else’s shed rather than take down correct address.no refund!!
1

1 year ago

review by P. E.

#refund(1/5) #customer service(1/5)

Very pleased with my mattress. I needed something fast and under the circumstances knew this was a big ask however was recommended a few over email, ordered that night and got my delivery within a week. I know there are some bad reviews here but Land Of Beds couldn’t have done enough for me especially under the circumstances and the way of the world right now. My advice would be if you need something fast to just check first. I knew exactly where I stood throughout the whole process.
5

1 year ago

review by Max Brass

#delivery(5/5)

Excellent product and service. Ordered a Hypnos Mattress for our main bedroom. Without doubt the most comfortable mattress we have ever slept on. Order process was simple and communication was good. Delivery on time and the drivers were great. Would highly recommend
5

1 year ago

review by L. B.

#delivery(5/5)

Great Company and great product - would not hesitate to recommend these guys to anyone - this is now my 2nd purchase. The staff are friendly and professional and delivered when promised. Can't fault. Very Happy!
5

1 year ago

review by Phil

Please do not use this company. We have recently had a bad experience with them and would not recommend them to anyone. There were significant delays with our order and we were left hanging throughout with no communications. We were given a number of delivery dates which not only didn't materialise but most of which they didn't even let us know that they were cancelled! We then started to worry about the length of time that had gone by but when we contacted them we were never given any kind of explanation for the delay and were promised calls from a manager that never happened. We were not pro actively contacted by them. We then made a written complaint because we were totally in the dark about what was happening and we were so upset about the cancellations. The complaint was totally ignored. We chased it up and were eventually told that we had been given a meagre amount of money, which was stated in an email that we had agreed to. We hadn't even been offered it, never mind given a chance to agree it! No apology and no response to our actual issues. We had to yet again chase them for an explanation as to why this happened and to give them another chance to respond to our actual complaint which was again totally unsuccessful. Their attitude towards us once they had our money, which was by the way quite a significant amount, was total disinterest and we were made to feel like we were an inconvenience at best. Never again.
1

1 year ago

review by D. G.

#delivery(1/5)

Would not recommend this company purchased to dunloppillow beds under four years ago ones base has collapsed one side the excuse too much sitting on the base but the bed is not fit for purpose as it’s supposed to be slept on it is clearly not value for the high price of two thousand pounds I paid they have refused to replace it saying it’s not faulty its under an eight year guarantee which they are not honouring will not be using this company ever again
3

1 year ago

review by Susan Shaw

#price(3/5)

bought a mattress online for my elderly nanna a few weeks ago and called to ask if they could look after her as I wasn't going to be able to be there on the day. My nan called after to say that they had taken it to the bedroom and unpacked it for her. She was very pleased with the way she was treated. She has tried the mattress for a few nights now and is really happy with how it feels as she wanted it to be firm but not too firm. Very very happy.
5

1 year ago

review by Deleted User

AVOID THIS COMPANY-*TOO BUSY* TO RETURN THE CALL OF VULNERABLE PENSIONER Promised delivery of mattress today (24/01/18).No word from this company by 12.30 so checked online tracking which stated the mattress would arrive between 23 & 28 January. I immediately phoned the company. I was told that the item was out for delivery but she would check and phone me back-which she did. She told me she was waiting for a call from Silent Night who, presumably, were contacting the courier, Yodel. I sensed something amiss especially with the courier being the awful Yodel. I asked to cancel the order and to my astonishment was told that Silent Night would charge me. I remonstrated telling her that my contract was with Land of Beds not Silent Night. I reminded her that upon placing the order I had informed them that I was a vulnerable pensioner. She told me that I could talk to a manager but she was on the phone and would contact me as soon as she finished. Two hours later with no return call, I emailed Land of Beds. A few minutes later I received a call from an obnoxious lady possibly the manager. She told me that they could deliver the mattress to their Runcorn warehouse at some indeterminate date and it could be then be delivered. I remonstrated with this and she offered a refund which I accepted. I asked her why she had not returned my call and she snorted *We are too busy*. I expect a battle to obtain a refund but I will not allow this company to treat customers in such a cavalier manner and will go to the County Court if necessary.
3

1 year ago

review by Scouser Y.

#delivery(3/5) #refund(3/5)

I don't often leave reviews but I bought a new Tempur mattress last month and had it delivered last week. The mattress is perfect but the service I received is what made me write the review. Very happy with the way I was kept up to date and I felt as though I was being treated like a valued customer. The delivery people took the mattress upstairs for me and waited until I was happy before leaving. I called afterwards for some advice was reassured. A very pleasing experience.
5

1 year ago

review by Baljeet M.

#delivery(5/5)

Placed order for a pillow on 27th April, delivery expected with 14 days (still long time) anyway it’s 21st may and still no pillow not sure if they are waiting for the latex to flow from the tree or just wasting my time. Send email to cancel and placed order with my next mattress for £10.50 cheaper and next day delivery ! Avoid using this company shop around as much better companies and cheaper available and stay away from land of beds Worst experience ever, they advertise goods they don’t even have in stock to ship Very disappointed !!
3

1 year ago

review by Mark M.

#delivery(3/5)

bogus mail from Land of Beds advising me to pay £480 invoice for bed, i did try to call but after 20min wait gave up. Noticed same type of issue on here, they need to sort their system out
3

1 year ago

review by Allan J.

Ordered on cyber Monday and promised pre Xmas delivery. Staff were really helpful and kept me updated. Delivery was excellent too. Thanks to all involved!
5

1 year ago

review by Elizabeth G.

#delivery(5/5)

I have ordered 3 times from this company and keep coming back ! Quick easy , friendly and reliable service .I ordered a bed frame and Matress from Land of Beds 4 weeks ago . Great customer service . Was kept up to date . Came on time .Delivery guys were really friendly too . Below reviews seem to be based on a spam email , I’ve had no issues . Would highly recommend
5

1 year ago

review by Sandra Y.

#delivery(5/5) #customer service(5/5)

After being recommended Land if Beds , I Ordered 2 beds , one for me and my wife and one for my teenage Daughter . We tried out Matresses in the showroom and were created by really friendly staff . The prices beat other retailers so we ordered from them. Both beds were delivered and put together by land of beds staff . They accommodated changes we had to make to the order with no issues and were really helpful . Would recommend
5

1 year ago

review by Patrick D.

#price(5/5)

Landofbeds.co.uk Review

Leading supplier of beds and mattresses from top UK brands like Sealy Dunlopillo Hypnos Millbrook Myers Relyon Sleepeezee Slumberland

Landofbeds.co.uk Customer Service Contacts

No contact details for this company.

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