larkandlarks.co.uk

4 / 5

larkandlarks.co.uk

4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4 / 5

Trust Score

3.1

Reviews

3.5

Social

5

Featured

5

Technical

Is larkandlarks.co.uk legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

14

reviews

vs

0

AI declined reviews

0%

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Based on 1434 reviews

Smart.Reviews

4

14 reviews

Mamma

5

100 reviews

Trustpilot

4.6

1320 reviews

Larkandlarks.co.uk Review

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Larkandlarks.co.uk Customer Service Contacts

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Last update: Wed, Mar 9, 2022 9:11 AM

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Larkandlarks.co.uk Reviews & Complaints (14)

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delivery 2 /5

price 3 /5

quality 4 /5

refund 1.7 /5

customer service 2 /5

I ordered wardrobes to match existing that were in the house when I bought it. I asked if there was a plan to put them together and was advised they would come already constructed. They turned up just a load of pieces of wood with no instructions and many of items were not even pre drilled it took a skilled carpenter more than a day to put together (we had already put the main carcasses together) it was as if you had just given some wood to make a wardrobe out of. I was given part of someone else’s order instead of mine. So I had to wait for more drawer boxes. The pattern didn’t line up on the fronts so I had to again wait for more. I’m now on my third end panel. (Which is still damaged despite waiting a week for it). Third set of drawer boxes which have have again turned up damaged. I’ve had to wait in for deliveries that haven’t even been sent! Deliveries that have arrived incomplete and deliveries that have arrived damaged. I waited in 3 times for hanging rails which I have only just received. I’ve paid out for people to fit the end panel after being promised there were going to turn up before 10am to find out they had put it on a next day service that arrived at 2pm. I understand mistakes happen but when you are trying to rectify a mistake and promise a before 10am delivery - make sure you at least book it! I’ve wasted so much time (days) I’ve paid out 1 1/2 days in labour and not to mention all the time on the phone. I have a wardrobe still not finished and a full skip of damaged items. I’ve also had an additional skip worth of cardboard that I have had to pay to take away. I paid £1450 I was told they don’t normally compensate but they would offer me £50 due to the bundle of errors!!! I’ve now asked for the items just to be taken away and for a refund. I cannot wait in for any more deliveries and waste anymore time or money on this company. My advice would be to go elsewhere!
1

1 year ago

review by C. S.

#delivery(1/5) #refund(1/5)

Bought 6 bedroom wardrobe doors and surrounds. One door was broken when opening packaging and I was told because I didn’t open it within 2 days and I would have to pay for a replacement. Was told the Consumer Act didn’t apply to me as the items are bespoke and I had no legal rights. WOW!
1

1 year ago

review by K. Z.

So I was looking for new kitchen cabinet doors for my kitchen and I came across Lark & Larks. I checked reviews online and compared with other companies and after all it seemed like a genuine company so I went ahead and ordered a sample door for £15 and some free swatches of the finish and colour that I wanted. Delivery was not as long as I expected, this is because they sent me a sample door that they had available instore and not the one I paid for. I contacted them many times via email, as nobody was answering calls, and the first email stated they did not send me the sample door that I wanted as they did not have the colour and finish available and to place the free swatches against the door to compare. I replied saying that I need to see how the whole door actually looks with the colour and finish that I requested and that is what I paid for. Then I receive an email from somebody else saying that it is my fault and I should have contacted them before placing an order and they have sent the sample door that I ordered. (Maybe it is the company's duty to contact the customer to explain that they do not have the sample door that I ordered and if I am okay to be sent an alternative one)... maybe I'm wrong. Anyways, they kept blaming me and refused to give me a refund so I decided to speak with the manager. I was told the manager would deal with the situation next working day, who I never heard of after this email. So a company who cannot even get you a correct sample door would you risk it to make a big order? NO! I went to a different company, Homestyle Kitchens. Got my sample doors quick, fast email responses, got a nice discount which worked out the total of the doors much much cheaper than Lark & Larks, easy to order and in less than a month delivery was at my door. And I must say their delivery was on the day that they stated on order day, no delays even though Covid-19 situation. Now I have a lovely looking kitchen and I am glad I did not order from Lark & Larks Ltd. YOU WERE WARNED!
1

1 year ago

review by O. C.

#delivery(1/5) #refund(1/5)

Larks & Larks promote custom made bedroom furniture. I asked for a quote and was asked to submit dimensions, which I did. Not receiving the quote I had to chase them up. I was told they needed detailed plans which I prepared and submitted. Still no quote nor a reply to my subsequent email chaser two weeks later. So I phoned and was assured the quote would be sent by the following day. A month later and I'm still waiting. It took me a whole day to prepare detailed plans and precise dimensions. If Larks & Larks is too busy to process quote requests, why invite them in the first place? It just lost a £5k order for bedroom furniture and another potential customer.
1

1 year ago

review by Mike

These guys are cretins when it comes to customer service as you will see scattered across trustpilot reviews. I hope they will go bust soon. They delivered a bin as part of a substantial order, which wasn’t in situ for a few weeks due to the kitchen install date being later than planned. They refused to replace and asked us to repurchase.
1

1 year ago

review by S. P.

#customer service(1/5)

They delivered the wrong pieces and refused to take responsibility for it! The stuff delivered was fine, just some completey wromng sozes! they are very incometent at admin - I had to phone and email about 10 times before they would change delivery date and then they sent the wrong pieces! I would not use again.
2

1 year ago

review by Adam Thomas

#delivery(2/5)

I ordered a custom made end panel and I am delighted with it the quality is superb, they answered all my questions promptly. It arrived quickly and was well packed. I would certainly recommend Lark and Lark
5

1 year ago

review by Elizabeth Shillan

#quality(5/5)

Recently used Lark and Larks when doing kitchen renovation... they supplied all cupboard units, doors and handles to an excellent standard and fully assembled. Their after care is second to none and would 100% recommend to anyone! Will be using them again in near future
5

1 year ago

review by Dan

Paid nearly £70 delivery for two units then after taking my money wanted extra £28 when said no you have to wait for a refund which they say can take 5-7working days, NOT HAPPY
2

2 years ago

review by Julie R.

#delivery(3/5) #refund(3/5)

Ordered replacement doors and drawer fronts plus hinges and handles total price over one thousand pounds one of the doors when protective film removed had rough edging which had not been properly trimmed only visible when film removed contacted lark &larks who would only rectify if I purchased another door quoting their t&cs all damages must be reported within 48 hours Also whilst reading these t&cs I read that all orders over £250 have free delivery yet they have made a charge on my invoice I have emailed them twice to date but have received no reply No customer service
2

2 years ago

review by D. Lawson

#delivery(3/5) #price(3/5) #customer service(3/5)

We measured and placed an order for 10 replacement doors from Lark & Larks which were made and then delivered by a helpful driver. Once fitted the white gloss doors looked amazing. I had reason to contact them for some advice and their immediate response and aftersales service was excellent. I would recommend Lark & Larks products and service.
5

2 years ago

review by Loopy Lou

Found product to be good and of good quality, however the courier service they use XDP is a nightmare let me down for a straight 5 DAYS!! Every day they said they would be, Joke. The chasing up with Lark and Larks was poor no call backs, no follow up, poor.
2

2 years ago

review by Deleted User

#quality(3/5)

We ordered some 80 doors from this company three years ago for some holiday accommodations that we have. They were vinyl wrapped doors and after only 3 years 80% of the doors have delaminated, to such an extent they will all need replacing. Having contacted Lark and Larks some 6 weeks ago and despite the 6 year warranty that they offer on these doors, we have had no offer to replace these faulty doors, which are not fit for purpose. We have just been fobbed off. Beware if considering purchasing vinyl wrapped doors from this company as they will only last 3 years and they will wash their hands of any replacements!
1

2 years ago

review by Deleted User

We found that this business has an active Facebook page with 6430 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
4

by Smart.Reviews

Larkandlarks.co.uk Review

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