LaserShip

3.3 / 5

LaserShip

lasership.com
40 Reviews
3.3 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.3 / 5

Trust Score

1.8

Reviews

3.3

Social

5

Featured

4.5

Technical

Is lasership.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • Twitter account found with large audience
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Pinterest account not found
  • Youtube account not found
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Reviews Analysis

40

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0

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Lasership.com Review

LaserShip is a last mile delivery company with over 60 delivery hubs reaching more than 100 million consumers throughout the eastern and Midwest U.S.

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Last update: Wed, Mar 9, 2022 1:17 AM

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Lasership.com Reviews & Complaints (40)

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delivery 3.1 /5

price

quality

customer service 3 /5

on-time

Horrible. This is the worst shipping service ever. Vendors that use them are really taking a gamble on the customers receiving the product on time or even if they get it at all. LaserShip shouldn't be in business. The service they provide is pathetic and disrespectful to the shipping industry. Most Of my the packages that are delivered with lasership have an issue.
2

3 years ago

review by Ld S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Signed up with Hungryroot, they used lasership to ship our package, was 2 days late and got a box of rotten spoiled food. They weren't going to deliver the box until 5 days after until hungryroot called them. Guy showed up, in his own car, no company logo with our box on a trash bag because it was leaking.
2

3 years ago

review by Pagan S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I order a weekly meal delivery service through Freshly. For two weeks in a row, my package was marked as delivered, but lo and behold, there was no package at my front door! I cannot understand why a meal delivery service would use these crooks. These meals are safe to eat as long as they are refrigerated within twelve hours after delivery, otherwise, the food is spoiled. I hope whoever stole my meals got a nasty case of food poisoning!
1

3 years ago

review by Mellissa D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I can't understand why Sephora uses them. They had a package of mine out for delivery. The driver was at my house delivering another package that I ordered the day before. The first package never showed up and then got put on hold. After waiting on the phone for 20 min just to speak with someone, I was told it was resolved. I did this twice and never got the package. Now it is going to be Sephora's problem, not mine.
2

3 years ago

review by Diana A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Had a horrible experience this passed Christmas. I do not understand why Ulta Beauty uses them. I order a curling iron for my future mother in law on November 28 and at that time they were running a special which included a free straightener with any $39.99 order. Tracking showed package was delivered on Dec 1 Sunday at 7:30 PM by LaserShip and left at front door. Package was never delivered at the front door or anywhere near the delivery address. After several attempts to contact LaserShip they directed me to contact the seller. Ulta was kind enough to reship the curling iron however they would no longer honor the free bonus item - the straightener. Thanks LaserShip - I hope whoever got my package with the free bonus item had a Merry Christmas.
2

3 years ago

review by Deb P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The absolute WORST Carrier by far. The drivers leave your package in a unsecured location despite the neighborhood. The customer service representative lacks general knowledge of what customer service really is. She's obnoxious, lazy, and loves to hang up on customers. I have went as far as emailing the shipper about this company's behavior and their lack of service. Enough is enough We the public don't need and shouldn't have to tolerate such terrible service.
1

3 years ago

review by T. S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered first package, Lasership claimed it was delivered to a person called "M". I have no idea who that person could be, but I gave Lasership and the merchant, with whom I have a long history, the benefit of the doubt. I reordered the same products and more (without requesting a refund), and Lasership now claims the new package was delivered to a "Ronald". Why on earth would you give a package to a person without getting their full name? Incompetent at least, scam at worst.
2

3 years ago

review by Stacyann B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

May 2020, the worst delivery company on the planet. Worst customer service experience I've ever had in my life. I've been waiting four days for a package that the delivery guy has been saying he's made several attempts (NOT TRUE) but for some reason he's never showed up!! My house has cameras all around it so if he would've showed up I would've known. Their drivers lie,.. Now it's saying my package was delivered also (NOT TRUE) avoid this company!
2

3 years ago

review by Dilisa H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Laser Ship was fast and easy service even though shipping is expensive. I ordered them from parent permission . My baseball shirts from mlb shop and fanatics came early . Delivered a day early 12/4/19 when I purchased them Friday during black friday. It took a while to get here but it was out for delivery since 5:56 am - 6:38 pm. It was well worth it and was not disappointed!
5

3 years ago

review by Peter F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered from Gap.com and Lange.com 1 week apart. With both shipments, I received a delivery confirmation, but not packages. The only thing in common was the shipping company Lasership. I do 90% of my shopping online and have only had issues when it was Lasership who sipped out my items. Luckily, both Gap and Lange replaced my orders, but I cannot for the life of me understand why companies use them, especially when I've been told by the companies that they always have issues with Lasership. 0 stars!
1

3 years ago

review by Michelle N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This company has had my package in limbo for days now. Their level of incompetence, laziness and unprofessionalism is mindboggling. Customer service has done absolutely nothing for me. Horrible, horrible service. This company should not be in business. Someone needs to shut them down. It looks like they have been doing this for years now. How can they still be around?
2

3 years ago

review by Suneidy F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

they said they delivered a package to me on a SUNDAY, 3 minutes after the shipment progress says it was loaded on the truck. funny thing is that my RING camera shows no evidence of a delivery on Sunday or any other day from this piss poor company. they stole my package, and I hope ZARA never uses this company again! I will have my orders shipped to the store. **NEWSFLASH** you guys SUCK and can kick rocks!
2

3 years ago

review by Diane S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had the super of my building check the cameras and everything, they never delivered my package and it says delivered, apparently amazon or laser ship can't do anything about it so there goes my $155 purchase. I rather travel 2 damn hours for my package than let laser ship deliver it ANY DAY. Customer service is such a disgrace, they hope anybody ugh.
2

3 years ago

review by Chanel M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Apparently tracking timestamps defy reality. Package was delayed for 5 days without notification. Called everyday and assured was going out for delivery the next day. Received notification that package was delivered at 1:02 pm while I was on my my front door the whole time. Yes ..it was a lie. I will cancel any order on Amazon that has a lasership tracking number.
1

3 years ago

review by Jose D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

whenever Amazon uses these guys (DC metro area), they tag the package as "delivered" at LEAST a half hour before it is anywhere near your house. They then knock by throwing your package at the door and take off before you answer, even if the lights are on. This happens EVERY time they have made an Amazon delivery for me. Never EVER hire these guys to ship anything. They are horrible.
1

3 years ago

review by Jim S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a few things through Amazon’s third-party stores. Lasership made the delivery. The package was marked “delivered” on 4/14, but never reached me. Our doormen are very reliable and always keep our packages in the mailroom. If it was delivered, I will sure get it. Lasership did not deliver the package, and told me to contact the seller. The company is not trustworthy!
1

4 years ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

If I could give them a zero I would. Their drivers are basically thieves because they can get away with it. They know the merchant will be on the hook for the merchandise they take. They sent me a text alert that my package was left at my front door. I just happened to be home right then. I go to the door no package. I called their customer service and it was like someone answered their house phone very unprofessional very unconcerned and didn’t offer a solution. I called the merchant and told them I won't order from them again if they are going to use this delivery service
2

4 years ago

review by Traci P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The worst shipping company you can work with, completely lied about attempted delivery (I’ve been home waiting on this Amazon package, supposed to have been Prime one-day delivery); after I get notified while home the attempt was made I call LaserShip, 38 minutes on hold and I get a customer service rep who probably works from home, because he sounded like he either just woke up or was screamed at by previous customers over this company’s terrible shipping experiences that he right away dismissed my call as soon as I said “Amazon” and transferred my call to Amazon customer service; it was a dedicated CS line specifically for this company because I can tell they pass calls to a dedicated DID because they have so many problems. I will get a full refund but worse I never got the items I ordered and I was expecting them all day. This isn’t the first time this company had done this, this is the same company that left an item on the corner of the street; very unprofessional and I feel bad for anyone dealing with these people; I NEVER write reviews but this is just infuriating and I hope Amazon stops using them because every time now I see the carrier is LaserShip on my orders I know there’s going to be a problem. Nothing beats USPS/FedEx and UPS.. LaserShip you are a joke; avoid this company. This is an honest review, for a dishonest carrier.
2

4 years ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This company lies about delivery. They are theives and liars. Said they delivered a package @3.02AM Who delivers at 3 in the morning? Customer services suck like their drivers. Lying stealing incompetent company. Hope your business crash and burn in hell
2

4 years ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Lasership Tracking said that driver was unable to deliver due to no access but I’ve been watching for him all day and he never even came around and I had the porch light on, there was no attempt to deliver the package at all, this is the 2nd time that I have not received my delivery from your company, part of my order was shipped through Fedex and it was delivered today with no issues, I don’t understand why your driver is having problems when no one else’ is? And again today my order tracking said that today’s order was delivered, but it was never delivered to my address, this is the worst shipping company I’ve ever seen, Walmart please do not use this shipping company any more!!
1

4 years ago

review by Larry Dalrymple

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Usually stable businesses have more than 5 authority websites mentions, this one has 64 authority websites mentions and 10 mentions in other websites

Lasership.com Review

LaserShip is a last mile delivery company with over 60 delivery hubs reaching more than 100 million consumers throughout the eastern and Midwest U.S.

Lasership.com Customer Service Contacts

No contact details for this company.

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Share Preview

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