3.3 / 5
Trust Score
4.1
Reviews
1
Social
3
Featured
4.5
Technical
Is launa.co.uk legit?
- Several trusted websites are linking to this site
- The site has mostly good reviews
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found but audience is small
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
10
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 2 authority websites mentions and 2 mentions in other websites
Based on 128 reviews
Smart.Reviews
3.3
10 reviews
Trustpilot
3.4
118 reviews
Launa.co.uk Review
Launa Windows is a family-run business with the expertise and experience to transform your home into the elegant secure energy-efficient haven you deserve We’re all local people manufacturing British-made products to an exceptional standard with priorities to serve our community
Launa.co.uk Customer Service Contacts
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Last update: Wed, Mar 9, 2022 3:09 AM
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Do not instruct this Company under any circumstances. They are wholly unprofessional and a complete disgrace. My very poorly and elderly Mother had a conservatory installed at her home which was not of satisfactory quality or fit for purpose in breach of her Consumer Rights. She paid Launa a sum in the region of £40k. The conservatory continually leaked and the doors did not shut properly amongst other things. Conveniently, the former Company who owned Launa Windows (Launahurst) went into liquidation which meant that my Mother had no redress in relation to the defects as against the former Company. Britannia Windows then purchased the Launa name and alleged 'goodwill'. The same Company under the trading name of Launa then charged my Mother a further £7,800.00 to fit a new bespoke roof to the conservatory which was not installed in accordance with the terms of the Contract, is also defective and continually leaked. I instigated a claim on my Mother's behalf after heavy rain penetrated the roof and caused serious damage to items of furniture and other belongings, as she was too unwell to do so. The manner in which both John Liversage and Hayden Rushton have responded to my Mother's complaint is completely unacceptable to the extent that they have fabricated facts in written correspondence and alleged that their incompetent workman have not attended my Mother's property when they have inspected and carried out alleged remedial work on at least 3 occasions. They also allege that I cancelled multiple appointments which is simply not true. I recently discovered that they had replaced a roof panel to the conservatory with a panel that does not match which I am informed was carried out without my Mother's knowledge during a time when she was extremely unwell and no other members of my family were aware or present. They are also refusing to disclose what repair work they have in fact carried out on the roof to date which has clearly failed time and time again. Recent disclosure also shows that the roof was mis-sold and not installed in accordance with the Contract. Much latitude has been given and several very reasonable and arguably generous proposals have been set out in order to resolve the matter amicably with Launa, to no avail. Launa/Britannia Windows ought to be ashamed of themselves. In view of my Mother's ill health, vulnerability and the fact that both Hayden Rushton and John Liversage are well aware that my Mother's legal rights have been breached and are taking proactive steps to evade liability has prompted me to upload this very honest and frank review. I have given Mr Rushton several opportunities to discuss the matter with me over the telephone in an effort to agree a sensible way forward but he has repeatedly refused to do so which is a poor reflection on him as an individual and the Company as a whole.
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Upon posting the above review, I was served a 'cease and desist' letter by Launa/Britannia alleging that my comments are defamatory in nature which is firmly denied. Mr Rushton finally decided that he would telephone me to discuss the matter. I agreed to remove my review in the hope that a sensible approach could be taken by both parties towards an amicable settlement. However, following what I believed to be a positive discussion, all I received was more of the same excuses/denials and no agreement to bear the cost of my Mother's damaged furniture. I am, therefore, re-posting my review on behalf of my Mother.
Launa deny that they replaced one of the roof panels as set out in my original review.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 2 authority websites mentions and 2 mentions in other websites
Launa.co.uk Review
Launa Windows is a family-run business with the expertise and experience to transform your home into the elegant secure energy-efficient haven you deserve We’re all local people manufacturing British-made products to an exceptional standard with priorities to serve our community
Launa.co.uk Customer Service Contacts
No contact details for this company.
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3 years ago
review by GERALD HILL
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)