Double Glazing Windows Doors Conservatories in Exeter and Plymouth

Excellent from initial visit from Stephen to professional fitting by Dave and Jez. Thank you.

New Front door ‘fitted’ in April 2019, door still leaking in September 2019!! We are shoring up the door with towels every day. Dire customer service; door not fit for purpose. I have been very poorly over the past few months and this has increased my stress levels, at an already difficult time. Regret my decision to use them!

Review (as amended) previously uploaded on 06/11/19:-
Do not instruct this Company under any circumstances. They are wholly unprofessional and a complete disgrace. My very poorly and elderly Mother had a conservatory installed at her home which was not of satisfactory quality or fit for purpose in breach of her Consumer Rights. She paid Launa a sum in the region of £40k. The conservatory continually leaked and the doors did not shut properly amongst other things. Conveniently, the former Company who owned Launa Windows (Launahurst) went into liquidation which meant that my Mother had no redress in relation to the defects as against the former Company. Britannia Windows then purchased the Launa name and alleged 'goodwill'. The same Company under the trading name of Launa then charged my Mother a further £7,800.00 to fit a new bespoke roof to the conservatory which was not installed in accordance with the terms of the Contract, is also defective and continually leaked. I instigated a claim on my Mother's behalf after heavy rain penetrated the roof and caused serious damage to items of furniture and other belongings, as she was too unwell to do so. The manner in which both John Liversage and Hayden Rushton have responded to my Mother's complaint is completely unacceptable to the extent that they have fabricated facts in written correspondence and alleged that their incompetent workman have not attended my Mother's property when they have inspected and carried out alleged remedial work on at least 3 occasions. They also allege that I cancelled multiple appointments which is simply not true. I recently discovered that they had replaced a roof panel to the conservatory with a panel that does not match which I am informed was carried out without my Mother's knowledge during a time when she was extremely unwell and no other members of my family were aware or present. They are also refusing to disclose what repair work they have in fact carried out on the roof to date which has clearly failed time and time again. Recent disclosure also shows that the roof was mis-sold and not installed in accordance with the Contract. Much latitude has been given and several very reasonable and arguably generous proposals have been set out in order to resolve the matter amicably with Launa, to no avail. Launa/Britannia Windows ought to be ashamed of themselves. In view of my Mother's ill health, vulnerability and the fact that both Hayden Rushton and John Liversage are well aware that my Mother's legal rights have been breached and are taking proactive steps to evade liability has prompted me to upload this very honest and frank review. I have given Mr Rushton several opportunities to discuss the matter with me over the telephone in an effort to agree a sensible way forward but he has repeatedly refused to do so which is a poor reflection on him as an individual and the Company as a whole.

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Upon posting the above review, I was served a 'cease and desist' letter by Launa/Britannia alleging that my comments are defamatory in nature which is firmly denied. Mr Rushton finally decided that he would telephone me to discuss the matter. I agreed to remove my review in the hope that a sensible approach could be taken by both parties towards an amicable settlement. However, following what I believed to be a positive discussion, all I received was more of the same excuses/denials and no agreement to bear the cost of my Mother's damaged furniture. I am, therefore, re-posting my review on behalf of my Mother.

Launa deny that they replaced one of the roof panels as set out in my original review.

Some of our windows were fitted by Launa over 12 years ago. No wear and tear, still as good as when they were fitted.

Initial contact was easy and friendly, and all three visits, from the initial salesman, the surveyor and the workmen, were conducted in a friendly and businesslike fashion. The final result has been very satisfactory, and as expected.

From salesman to surveyor to fitters - all extremely pleasant and professional. Doors and windows first class. Worth noting also that, unlike some others, no pre-sales hassle. Glad we chose Launa.

A much better window and door company then everyone else very good,pleased with installation of my door and window,a few hiccups ie door furniture but sorted in 48 hours,will happily use them again.????

We got what we ordered, the whole process was well managed overall, the standards of workmanship were high and the one issue we did have with the final installation was resolved without fuss by the fitter (who was not at any fault for the mix up). Top job and it looks absolutely brilliant! I would certainly recommend Launa based on my experience.

A replacement first floor bay window was done in one day and looks great.

We searched online and found that this business has an active Facebook page with 22 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.