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Legend Micro has been around for years it seems and I used their site to buy and build my very first computer years ago. This was before newegg and others came to dominate the scene. I am still a legendary micro fan and use the site avidly. I highly recommend it to everyone.

Actually Legend Micro did a perfectly fine job of getting my a refurbished Samsung monitor that seems to work better than the two Samsung monitors I have in three-monitor configuration on my desk.

I have purchased 3 Samsung products, Samsung Soundbar, Blue Ray Player and a Samsung LED TV. Great pricing and the comfort that these items were refurbished by an authorized Samsung dealer.

I had a horrible experience with this company. I bought a refurb monitor from them via Buy.com and the first one was defective, the second was as well. The kicked was they accused me of lying about the first defective monitor. You can read about it below in the complaint I sent to the BBB. In the end I talked to Buy.com customer service and they got the money refunded for me, but not after a lot of headaches. The BBB got back to me eventually but by then everything was resolved and I was done with this company.

[Moral of the Story:]
Take a video of yourself unboxing the product and testing it... maybe it'll help your case if it's found to be malfunctioning and when you ship it back they accuse you of being A) not smart enough to plug in a monitor, b) lying to them by sending back a non-defective product, or C) both.

///Submitted to BBB///

[Complaint Description:]
I ordered a refurbished monitor (23" Samsung P2350) from Legend Micro on March 4, 2011, via Buy.com for $149 (Order # 59560525). When I received it on March 20, I found that the monitor was having problems staying on after plugging it in, so I submitted a return request form on the Legend Micro website. I shipped the item out on March 29, and waited for a few weeks before a replacement arrived. When I tried this monitor, I found that while it was able to stay on with my other monitor when first turning on the computer, it would not turn back on if I turned it off while the computer was on. Rather than risk receiving another defective replacement, I filled out another return form on Legend Micro's website on April 18 and requested a refund just so I wouldn't have to wait another few weeks for another monitor, which I was given an RMA for. As I was about to ship it, I inquired about whether I would be provided with a shipping label again as I was returning a defective item back to them. On May 2nd, they replied, refusing to provide me with a shipping label, and then added in their reply that "Also, the original unit that you purchased from us and sent back for replacement had no problems." At this point I was starting to get frustrated, because they were accusing me of shipping back a unit that was not defective, so I called to hopefully clear things up today, on May 3rd. The representative I spoke to initially was Jane (after a while I spoke with her supervisor, Boris). I explained to them that I wouldn't have wasted my time sending the unit back if there were no problems, and that I really just wanted to ship this defective unit back and receive a refund so I could stop the back and forth with them. I even told them that I went to the trouble of making a video showing where the problem was just in case if their testers weren't able to replicate the problem I was experiencing. That video is at this link: [private link] I was then told that they would provide me with a "courtesy" shipping label, but that I would be charged 20% restocking fee for the unit that I sent back that was apparently not defective and that they sold to someone else who gave them positive reviews. When I asked them where this review was, she just said something along the lines of "oh... it's uh, in our system" (something not very convincing). I then asked them why they didn't just send back the original unit to me that was apparently not defective instead of sending me the one that I have right now that was defective, and if that was the case, why was there no kind of communication to me that what I had sent back was absolutely fine? Boris told me that people like to receive another item with a different serial number anyway, and that they didn't need to communicate with me via email that there was nothing wrong with it. This struck me as strange because I emailed them on April 7 to follow up on when I was getting my replacement monitor, I was just told that "The item came out of testing today and should ship tomorrow.", which would have been the perfect opportunity to tell me that the item was not defective and was being sold to someone else. I was starting to doubt that they were telling the truth, because it seems like they are retroactively just trying to cover their shipping expenses. Boris then told me that they would be able to provide me with a shipping label for my current defective monitor, but if they tested it and found no problems, that they would charge me a restocking fee, because apparently I now have a record of sending back non-defective items. I just wish I recorded a video of the monitor being defective the first time, because I was basically accused of not knowing how to set it up properly, even when I set up the ones I have now just fine. I am now worried about sending it back because they could just say it's not defective and just ignore my video, charging me the 20% fee anyway.

[Your Desired Resolution:]
I would simply like Legend Micro to issue me a full refund. I've spent a lot of time and energy on this issue, and I think that that is the least they can do as a gesture of customer service. Their words and actions blatantly show a disrespect for their customers, whom they indirectly accuse of lying. When I asked Boris what he would do if he came back to me saying the unit I have with me was not defective and I said "please watch the video" he said "well we can make our own video and show you the serial number and prove to you that it's working" but I think it's way too easy to just show me a video of any working monitor and charge me a 20% restocking fee to add insult to injury. Boris said that I could speculate all I want, but in the end it's very easy for them to make a fake video and accuse me of being in the wrong. I understand that this goes both ways, and that I too, could have made a fake video showing another monitor of mine that was faulty, but in the end, I as a customer just want a working product from them! Why would I waste my time otherwise? In the count of who's more likely to send defective items out versus who's more likely to lie about having a defective item, I think the one I currently have in my possession and that I have video proof of shows that they are more likely to send out a defective item but are not willing to own up to it. Boris had asked me to trust his technical testing team, and that they are reliable in determining whether a product is defective or not. If that's the case, then why am I sitting here with a defective one on my desk?

We had an excellent customer service experience, as a first time buyer with Legend Micro. Our sales representative was prompt and efficient at getting our product shipped to us in a timely manner.

This is the 2nd tv I ordered from Legend Micro and like the 1st I am totally satisfied.The condition and performance of the tv is top-notch.Delivery was super fast.I highly recommend this merchant for quality,service,and performance. An absolute 5 star web site.

During the past month, I purchased 2 HD TV/ PC monitors from Legend Micro:

Samsung P2570HD 25in LCD TV HDTV 1080p
Samsung P2770HD 27in LCD TV HDTV 1080p

I was looking for a monitor that had a DVI port (digital) for my PC, plus has 1080p resolution (1920 x 1080). These are hard to find. I finally tracked down one at Legend Micro. It was the 25” Samsung, refurbished, with 90 day warranty. It arrived within a week as promised, and was nicely packaged, as new. It works great – good TV reception (I use only an antenna), good sound, and very good PC display on DVI. It also has an analog (15 pin) PC connector which works OK but has slightly poorer resolution, as is typically the case. Both give 1920x1080 with my PC. The antenna works even when placed in my basement window, which is at ground level, although here I can get only PBS 9.1, 9.2 (my two favorite channels) and a couple of others. Using the other antenna (in our attic) I can get about 20 + channels, all free. This antenna is a $20 unpowered version from Radio Shack. It probably helps that we are on 45th St in Wallingford, Seattle, which is up about 250 ft above the lake. We face but can’t see the city

I liked the 25” unit so much that I ordered a second one. This time Legend Micro had a 27” unit also refurbished. Arrived just like the previous one. I like this even better, as it is larger. Both have brighter displays than my (2) 21” Samsung LCD monitors (1600x1200) (Models 214T), but have to be tilted correctly, using the built-in tilt mechanism, as the viewing range is not as good as on the LCD monitors. Not an issue with me. It is easy to switch from PC to TV, using either remote. These are simple to use (uncluttered).

I measured the power usage on the TVs, using a wattmeter : 45-50 W (25”), 50-55W (27”). Both use < 1W in Standby mode, which is unusual. (They aren’t actually off, just awaiting the PC to wake up).

Legend Micro shipped what I ordered, in good condition and in reasonable time. I would buy from them again. Prices were good too.

I ordered my new Samsung monitor on Sunday, It shipped out the following Monday, and I received Thursday that same week. That's standard time in transit for ground shipments to my location. All over all I am very satisfied with my purchase, buying anything that has been refurbished is usually always a gamble and you never really know what you get until it shows up at your door, but the monitor I received is in mint condition. I have a dual monitor set up for my computer and this is the exact same model monitor that I originally purchased brand new when I bought my computer. I've got the two monitors sitting side by side and I can't tell the difference between them.

I bought a refurbished Samsung monitor for my computer. It was in excellent condition, working great. It was a really great deal for the price. I didn't need to call customer service, so I can't comment on that part, but everything else was excellent!

I ordered a few monitors from Legend Micro within this year. And, did not have a problem with any of them except the last order. It came with no stand. I sent an email to the customer service and got a fast response that the missing item would be shipped immediately. Receiving it next day I am happy again with the purchase and the service Legend Micro provides. Highly recommend this company to any who wants to get a good product for a reasonable price and with fast shipping!

I purchased a replacement motherboard for an old Pentium 4 system. I have still not received the product so I cannot say if the motherboard will be in good shape or not. I do know that it took nearly a week for them to ship the item which is very slow.

This refurbed 24" Samsung TV arrived in such pristene condition, I thought it was new. It came complete with cables (except HDMI) and remote control. The TV itself is OK, as I've seen better looking Samsungs, but certainly was no slouch, especially when in the HD mode. The only minor problem I ran into was the remote control. The cover was broken and held on by tape, although it did have good batteries with it. I contacted Legend (through Buy.com). I not only got an immediate response, but the promise to send one out immediately - which they did. They also took the time to answer my other technical questions. So far, a very good company to deal with!

I purchased a 23 inch refurbished Samsung Monitor which included a 90 day warranty. At 108 days it crashed. I would like to report Legend Micro is still honoring the warranty despite the failure occurring 18 days after expiration.

Decided to go with the refurbished route with a Samsung MD230X3 after trying to find it at a reasonable price for a discontinued product by Samsung, I tried Amazon and CDW. Never heard of Legend Micro before. I wanted relatively fast shipping from east cost. Ordered was professionally refurbished and packaged, great quality, almost no noticeable wear. Put together in a few hours of assembly and cable management, and product works and operates flawlessly. I will definitely give Legend Micro another try. Customer Service was stellar and honest.

I was looking for the same model of a monitor I had. Found Legend Micro that selling Samsung refurbished monitors. Customer servise rep was very friendly explaing me that unfortunately this model was discontinued by Samsung. I got an advice to choose a similar model. Made an order online and received a perfect monitor within 2 days with free shipping! Ordered one more but had dificulties to make it working. Called to customer servise in order to replace it. The lady was so helpful directing me simply to change the source))) It is about 5 months since I am happy working on two beautiful monitors for a good price!

Ordered a refurbished Samsung 305T 30" 2560x1600 monitor. Shipped from Florida to California. Worked perfect, well packed, no problems. These size monitors are often DOA, have rows of dead pixels, or other problems. Even though they are all the way on the other side of the country for me which hurts my shipping time, I would order again.

We purchased 2 net books for Christmas. When they were opened on Christmas, one screen had marks on it and the other had cracked over the wires. When we contacted the company 2 weeks later, they refused to honor their 2 week policy. They started the 2 weeks from the time we purchased them (even though it took 1 week to receive them).

When we tried several times to contact them and work with them, they REFUSED to let us speak with a manager. I will NEVER purchase anything from them again! Horrible customer service

Samsung 931B 19in Black LCD Monitor received on time and as ordered. I would buy from Legend Micro again. Thanks
Well it's been a couple months now and the monitor has crapped out on me. I'm thinking Ledgend Micro doesn't really refurbish its products but just dumpster dives and sells what it finds. I have changed my mind and will not buy from them again.
OK they got back to me and were very courtious and seemed a little hurt that I was unhappy. They couldn't replace the monitor with a duplicate but did replace it with one in kind. So far it is working as it should. They do seem like they want the customer to be happy with their purchase. Now I guess I would be willing to buy from them again.

They shipped promptly but by requiring a signature added another three days until I received The package. I get smaller packages worth 4 times as much routinly with problem. I set up the monitor today. I has no way to mount it, it is poorly designed with the edge of the screen literally off screen. Moreover, after on l day of use I think it is dying. It constantly shutting itself off in the middle of work; very frustrating.

We purchased a Samsung Sound Bar this past July to couple with our new Samsung TV that we planned to install in our new house. The house was delayed, and the sound bar was never installed until January 16, 2016. It has refurbished on the label, and nobody is willing to take responsibility for a faulty product that keeps shutting itself off. The only way to get it fixed is to pay even more money. I spoke with Diana in customer service, and she told me there is nothing that Legend Micro can do for us. I spoke with Samsung, and they tell me that the unit is our of warranty because it has a 2014 date on it, and the warranty would only be for 90 days from date of purchase. I asked Diana if I could send this back, and she told me there is only a 2 week time frame. Make sure you inspect and set everything up as soon as it arrives!