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I ordered Two pillow shams King size I received one. Only one. When I called about the other they told me that it was out of stock forever. They never emailed me to tell me this news, plus if I return it I will be charged $9.00 dollers. Horrible company

I purchased a quilt set from The Linen Source that arrived at my house the day it went on sale for 25% off with free shipping. For the purchase of the set, the discount would save me over $70. I called their customer service to see if they would give me a credit in lieu of sending the bedding back and re-ordering it to get the discount. After talking to 2 supervisors, I was told I had to send everything back and re-order to get the discount. How absurd it that? I do not recommend the Linen Source.

I purchased drapes from Linen Source in Dec 2011. I hang the Dupione silk drapes in late Dec 2010 just before the holiday. It is so wrinkle and I am hoping it get better over time. After three months, I took it down and take them to a professional dry cleaner. He refused to do anything with it because it was already have damage and do not want the responsibility for doing further damage. He showed me the cotton liner was damaged. It has holes all over the liner. I did not notice the holes because I never pay attention to the liner. The drapes is grommet panel, just hang to the sides for decoration. All windows have blinds and the drapes are not expose to sun or extreme weather condition (we haven’t even go through one summer). I just notice the holes because of the dry cleaner so I don’t know how long the holes been there. I called the customer service and talk to the representative and she will not replace or take it back because I purchase the drapes over 45 days ago. I can’t believe the drapes that I paid for over $400 only last three months. I do not recommend my friends to purchase anything from Linen Source because they do not stand by their product and have very poor quality control over their products. Drapes should last more than three months. I can understand the 45 days return policy if you do not like it or does not fit to your décor but not for defective merchandise.

3 1/2 years ago I bought 4 comforters and 3 sets of sheets. They are still like brand new.

I purchased two sets of queen size bed sheets and a Matelassé coverlet several years ago. They fitted sheets were the best fit ever on the deep mattress and they have worn beautifully being washed weekly over the time since I purchased them. The coverlet still looks like new after many washings and is so much better than a thick comforter because we live in a hot climate. I am returning to buy another set. I would not need to replace them except our new kitten tore a large hole in both the top and fitted sheets of one of the sets.

Three months ago, an order was placed on Sat. night by mistake. I could not cancel online so I called on the following Monday and Tuesday to cancel. Surprisingly the item was still shipped and I was told by customer service to return the item, pay for return shipping (because there was no return shipping ROA form and label in the package), and then receive a FULL REFUND and RETURN SHIPPING REIMBURSEMENT.

I was told by customer service multiple times that I will receive FULL REFUND and RETURN SHIPPING REIMBURSEMENT. I only received partial refund and partial return shipping reimbursement. A supervisor at customer service department agreed with my legit credits after listening to the tapes of calls and issued a manual refund. However, Darla at the escalated department cancelled the remaining part of my manual refund and blocked any credit or refund for me. Another customer service supervisor agreed with my legit full refund and reimbursement and resubmitted the case to the escalated department.

Then Darla declined my manual refund credit again and insisted that this is not the company's fault that the item was cancelled, still shipped, and got returned by the customer. If the company's policy was XYZ and I was told multiple times of policy ABC, how come this is not the company's fault? Darla insisted this is my problem and refused to issue a credit. Instead of punishing people who had instructed me to return the item and promised FULL REFUND and RETURN SHIPPING REIMBURSEMENT, I'm being punished.

This is the WORST company ever for refund, credit, return, and customer service. I've been going back and forth with them for THREE MONTHS and I'm still not getting what I was promised for.

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