LUCRF

3.7 / 5

LUCRF

3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

3.3

Reviews

3

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5

Featured

4

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  • We found several negative reviews about this site
  • This website has existed for less than 3 years
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11

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Based on 11 reviews

Smart.Reviews

3.7

11 reviews

Lucrf.com.au Review

We39re an industry super fund that39s been providing solid long-term investment returns competitive fees and excellent service for the past 40 years

Lucrf.com.au Customer Service Contacts

No contact details for this company.

Last update: Fri, Feb 9, 2024 3:54 PM

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Lucrf.com.au Reviews & Complaints (11)

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customer service 3 /5

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I have been with LUCRF for 7 years. Recently my wife has had cervical cancer which resulted in us having to shut down out business'. By some miracle we are now expecting another child and having no employment we reached out to withdraw under financial hardship to cover pressing bills and medical expenses.
Their communication is terrible. It took a ridiculous time to process. We had to chase them up to find out what was going on multiple times, it sounded like they barely looked at it and every time they asked for more information (after WE chased them up). We have given more than enough evidence and they refuse to help us.
Now with our energy being threatened to be cut off, ultrasounds we cannot afford and general living expenses to help out in such a difficult time we have had to open a new super and are about to transfer and get away from this money grabbing fund. Hopefully we can get to someone who can process our claim quick enough to keep our electricity connected and get our baby the scans she needs.
We have heard HESTA is fantastic at helping their customers so we will be going there!
DO NOT JOIN LUCRF. Terrible customer service and will dig their claws into YOUR money.
2

3 years ago

review by Terry W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I’ve been with LUCRF for 16 years. For most of it I have been relatively satisfied.
But, when the stock market started taking a hit due to the Covid-19 pandemic I lost $25k in 2 weeks. Coincidentally at the same time I started having trouble logging into my account. I’m now totally locked out. I’ve tried calling, email & Facebook messenger but have received no help. Every time I call there’s an automated message saying it’s a 2-3hr wait. Emails have not been responded to. I got asked for my best contact details on messenger & have not received anything since.
In my opinion they’re trying to prevent me changing my investment options to keep a hold on my money.
I’ve just joined another fund & am now waiting for the rollover to take place.
1

3 years ago

review by Algard74 P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Being self employed over the last many years I have built up more than enough capital up outside of super to look after me and my own well into my senior years. (Although there must be many with super accounts, lost perhaps or otherwise, carrying small balances)

Just as well for me as the balance of my super account with lucrf has remained the same at around $800 for the last 21 years. Each year i get credited with about $80 in revenue which is swifty debited by a similar amount per fees. Hmmm. Doing the sums that’s not much return for me over 2 decades...unmoved at just over $800..... with about $2000 over those same years for lucrf.

No doubt this fee structure and practice is prevalent across the industry so it’s not too fair to point the bone solely at lucrf in this instance. Perhaps under a certain balance there should be reduced fees or total fees should never be more than a certain percentage of income credited with no “minimal fees” allowed. Interesting to see if it’ll be addressed under the Hayne Royal Commission.
2

3 years ago

review by Mark Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Meeting with Arpita Bhatt
We have been with LUCRF for 10 years. Due to recent changes in our situation we had a need to speak to a financial adviser. In our dealings with Arpita we have found her to be friendly, efficient, patient and extremely helpful. She has not rushed us, but taken the time to explain our options. We feel she has nothing but our best interests at heart and we feel very comfortable in our discussions with her. She is a credit to the organisation.
5

3 years ago

review by Tessa N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Was up $18.000 from last financial year & within 2.5 months have lost $17.000 . seems to happen a lot returns looking good then it gets close to financial year & then you see a big loss in $$$' going to look else where for super.
2

3 years ago

review by Domenic S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been with LUCRF for over 5 years and they have consistently performed over and above my other existing account with Australian Super. Their Website is informative , and Contact over the phone showed me impressive Customer service.
1

3 years ago

review by Caz50 W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

So I was a member of this superannuation scheme for about 15 years.
Some years the returns on the investments were quite superior to all other funds
but this superannuation scheme, labor union cooperative retirement fund, Is just a retirement job for burned-out union officials
Some of these jokers who wouldn't be sober for much of the day are earning in excess of $200,000 a year.
And by the way nearly all the senior positions at the superannuation fund held by ex-union officials who wouldn't know a profit and loss ledger from a fish wrapper
don't trust these superannuation schemes for your retirement, go buy your own share portfolio and negatively geared it,or a property portfolio and negatively gear it for the long-term
That's what the officials and operators of these super schemes do for themselves
We Australians are badly served by these grubs, as the superannuation scheme was handed over to private enterprise by a labour government back in the 1980s
so what you think will happen, the labour hostile elitists, will not be happy until the working class are in perpetual debt and despair
if the working class are in debt and despair the hostile elitists think that they will have us in the bag.
We keep voting for our own destruction
2

3 years ago

review by Boru L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I've been with LUCRF Super for a few years now. I'm very happy with the service, good performance, and lots of investment options ( 10 in total ) to choose from. Fees are very reasonable too. The staff are very professional, knowledgeable, and friendly. I would rate them 5 stars out of 5. Can highly recommend them.
5

3 years ago

review by Tony G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I've been with LUCRF for over 15 years and have just received a letter advising me of the 'Moderate' changes about to happen to my Death Cover. The 'Moderate' changes are - my Cover is about to go up over $6 per week. Not so horrible you say? Well the kicker is that my Total Cover is going to go down from almost $500,000 to only just over $200,000. Not happy Jan!
2

3 years ago

review by Chris G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been with LUCRF for many years and happy in my choice to stay with this fund.
Raj Singh has been there to answer any questions and give advice, which has made feel well looked after .
I don't feel the need to change my fund and happy to stay with LUCRF .
thanks Raj
4

3 years ago

review by Ritam T.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.
4

by Smart.Reviews

Lucrf.com.au Review

We39re an industry super fund that39s been providing solid long-term investment returns competitive fees and excellent service for the past 40 years

Lucrf.com.au Customer Service Contacts

No contact details for this company.

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