Luggage Point - Airport Services

3.5 / 5

Luggage Point - Airport Services

3.5 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.5 / 5

Trust Score

3.5

Reviews

1

Social

5

Featured

4.5

Technical

Is luggage-point.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

3

reviews

vs

0

AI declined reviews

0%

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Based on 590 reviews

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3.5

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583 reviews

Luggage-point.co.uk Review

From Baggage Wrapping to Lost Property Shipping or Dry Cleaning whichever service you require Luggage-Point airport services are here to assist you Call 0330 223 0893

Luggage-point.co.uk Customer Service Contacts

No contact details for this company.

Last update: Thu, Jun 10, 2021 8:57 PM

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Luggage-point.co.uk Reviews & Complaints (3)

First time I had to wait for 40 minutes for them to answer the phone. Second time I waited for one hour and 33 minutes and eventually I had to put the phone down. I chose option 5 to get in touch with Stansted airport. So don't use the Stanstead airpot or baggage point there. Its real nightmare.
3

1 year ago

review by Mr Santhirasegaram

As an introduction, Luggage Point take around 5 minutes to attempt to remove reviews from websites but don’t bother responding to complaints after more than a week. Anyway, here’s what you can expect from them. I’m trying hard not to make jokes that they see as being slanderous. Precious petals: This is a staggeringly bad company with awful customer service. The owners of the airport should be ashamed to have anything to do with them. To explain, if you lose something in Glasgow Airport the airport no longer have a lost property service - instead they have (presumably been paid) to farm the 'service' out to this outfit (who, in the slim chance your property is found and correctly entered into their 'system', will charge you through the nose to return your own property to you. What a world we live in). I left my jacket in one of the bars after security in Glasgow Airport. I realised as soon as I got on the plane, around 15 minutes after leaving it and called the number repeatedly. No answer. I then emailed them. 24 hours later there was no reply. I then called them and the phone was answered by somebody who could hardly be bothered talking to me - giving the impression he wasn't even listening to my description of the jacket. "Aye, naw, there's nothing like that here. But it can take days for it to get here. Aye, I'd call the bar if I were you. I mean, I don't know if it'll even turn up here 'ken". When I called the bar the woman said they had no record of lost property at the bar and didn't seem to have a clue where it went if it was handed in. She thought it went to "a shop" in Glasgow. Called the lost property number again and - no surprise - there was no answer (the person clearly having had enough having answered it once that day). Handily they have a database online with all the items that have been found (although lord knows how accurate it is when there seem to be no system in place to log items). The only problem is that when you try to claim an item it logs it and emails the company with your request. And guess what? The company completely ignores your request. So, was my jacket found? I still have no idea. If it was I’m not sure it would even be worth the amount these geezers would charge me, even if they would answer a phone or an email. It really is an example of how horrid the world is now. Hang your head in shame Glasgow Airport. My advice? You'd have more chance of getting your items back if you chucked them off a cliff than you would if you left them in any airport covered by Luggage Point.
3

1 year ago

review by Dave O.

We searched online and found that this business has an active Facebook page with 140 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Luggage-point.co.uk Review

From Baggage Wrapping to Lost Property Shipping or Dry Cleaning whichever service you require Luggage-Point airport services are here to assist you Call 0330 223 0893

Luggage-point.co.uk Customer Service Contacts

No contact details for this company.

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