LuxCamp

3.1 / 5

LuxCamp

lux-camp.ie
13 Reviews
3.1 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.1 / 5

Trust Score

3.1

Reviews

3

Social

2

Featured

4.5

Technical

Is lux-camp.ie legit?

  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Mostly not trusted websites are linking to this site
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

13

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0

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Usually stable businesses have more than 5 authority websites mentions, this one has 5 authority websites mentions and 0 mentions in other websites

Based on 150 reviews

Smart.Reviews

3.1

13 reviews

Trustpilot

4.5

137 reviews

Lux-camp.ie Review

Excellent choice of camping holidays across 500 campsites in 10 European countries Camping holidays in mobile home lodgetent tent or caravan

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Last update: Wed, Mar 9, 2022 3:11 AM

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Lux-camp.ie Reviews & Complaints (13)

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delivery

price 3 /5

quality

refund 3.5 /5

customer service

Found the site easy to use but we were booking as a group for 3 families and found this very hard to do as there was no option for this and we all had to book separately and now one family in our group ended up with different accomdation and as we had young children we all wanted to stay beside each other ????
4

3 years ago

review by Eire ????

#delivery(4/5) #price(4/5) #quality(4/5) #refund(4/5) #customer service(4/5)

Had booked a holiday to Lake Garda for June 6 - obviously was not going to travel with Irish government advice not to travel and also the Aer Lingus flights were cancelled! Contacted Lux Camp via email to request refund and was initially very disappointed that they would not consider refund as ‘the flights were booked with a third part so we are not responsible’. HOWEVER, we were offered two alternative options - rebook for 2020 OR 2021. A couple of emails later and a call from Bregje this morning confirming they would cancel 2020 booking and apply full amount paid to our holiday next year when we can rebook. Personally very happy with this - something to look forward to and Bregje could not have been more helpful. It’s a really s€1t situation for everyone but for us at least Lux Camp have been helpful and we’re more than happy to rebook with them for next year.
4

3 years ago

review by Colin Moran

#delivery(4/5) #price(4/5) #quality(4/5) #refund(4/5) #customer service(4/5)

One reviewer had her holiday moved within 10 mins. I on the other hand am waiting 2 weeks for the balance of my deposit to be returned after luxcamp insisted on payment of the balance of a holiday (to a site that is closed and where there are no flights to get to the location) to which i said no. They were very quick in writing to me telling me this refund will take longer than usual but far quicker in with-holding the 30%.....a refund takes about 10 seconds to process Luxcamp....

A voucher from a company for locations that may be shut all year is not much good to anyone. Like luxcamp - I'd rather the cash in my pocket.
2

3 years ago

review by Mr. King

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

Wasn’t told of out of hours fee €30... reception was closed on arrival security brought us to our accommodation which was locked we arrived at midnight we didn’t gain access to our accommodation until after 2 am Only after security realised they had to contact Siesta Holidays which is where our Reps were and had the keys to our accommodation and let us in we were absolutely freezing two adults & 10-year-old girl and an eight-year-old girl with asthma...this was totally unacceptable !!!!
2

3 years ago

review by michelle dent

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

We were due to holiday in France in June. The French government have stated that french citizens may go on holiday from July. For any logical thinking person this would indicate that all campsites are closed at least until the end of June, so holiday cancelled deposit returned to customer. However these thieves maintain that operations run as normal until 2 weeks before your holiday is due to start and take your money saying they have money due to partners. IF THE CAMPSITE IS CLOSED DON'T PAY AND GIVE ME MY MONEY BACK. SIMPLE.
1

3 years ago

review by Martin, Ireland

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

Despite several emails over and back and a request to have our deposit transferred to a holiday with them in summer 2021 as other companies are doing for their customers, the best Lux Camp could do was offer me a booking for 2020! They have cancelled my holiday this even with a loss of €354 - a lot of money for us. We were due to go to Lake Garda at end May/June. This region is the worst hit region in Italy. How this company expects people to pay in full when people are told not to travel there, is beyond me! We didn't change our minds, we cannot travel! Extremely disappointed to say the least. Other companies have looked after their customers much better.

Charging customers cancellation fees when they are unable to travel to Italy as a result of the Coronavirus is a very poor service. Won't book again
2

3 years ago

review by Mary Higgins

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

We are in the situation where the Campsite we've booked our holiday to Spain in is currently closed. In addition, Spain is on the do not travel list for Ireland. I've contacted Luxcamp twice to see if we can use the deposit (over EUR600) already paid towards a holiday in 2021 but they've completely ignored us and sent me an invoice towards the full deposit (keeping it). I've read their so-called Corona FAQ and it is factually incorrect. I'm very dissapointed with this response and will never use Lux Camp again. I would like my deposit back please.
1

3 years ago

review by Nick Ryan

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

the experience with you is good, but in the communication by email every time a different person answers and they say different things, for example one says that the pool is not included and after a while talking to them another one comes and says it is included.
2

3 years ago

review by Salima Erramouda

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

I have sent you three emails today and have yet to receive a response. Please clear up this matter tomorrow morning so that I can complete my own review of your company
1

3 years ago

review by VEREKER, SINEAD

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

Hello to all ,word of advice check your booking carefully as when I booked my booking when through and the deposit was requested and my choice of mobile was available o the website ,but as I discovered sometime later with a email that the mobile I requested was not available ,when I phoned the office I was told that the system is only updated once a day ,when I requested a to be a cancellation list this was no problem but I phoned last week and was told that it is not possible only to book on line ,I won't be booking with this company again ,
1

3 years ago

review by Breda Foran Rumpler

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

Was due to travel to Lake Garda in August with my family & even though the campsite is open in June we couldn't travel due to Covid 19 as a member of the family has an underlying health condition. Lux Camp agreed to to let me use my deposit for next years holiday instead, very easy to deal with.
4

3 years ago

review by Brian O'Leary

#delivery(4/5) #price(4/5) #quality(4/5) #refund(4/5) #customer service(4/5)

First time booking with Luxcamp we found the website easy to use and prices very good but would have liked more information about the mobile home (Jupitor) we booked, for instance their was no pictures or measurements of the decking/terrace which I found was always included in previous bookings with other companies, it just states its included in price, also we always found a bbq was included in the price but it wasnt mentioned in the booking description.
2

3 years ago

review by Sinead S

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 5 authority websites mentions and 0 mentions in other websites

Lux-camp.ie Review

Excellent choice of camping holidays across 500 campsites in 10 European countries Camping holidays in mobile home lodgetent tent or caravan

Lux-camp.ie Customer Service Contacts

No contact details for this company.

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