maisonsdumonde.com

I usually don't do these reviews but I just want to warn future customers. Never buy something here! I bought a closet/cabinet, everything went fine until the moment they said they delivered the product, which is just not true, I never received it. They have no customer service at all, meaning: no phone number where someone answers the phone, no e-mailaccount where someone answers to your message, nothing. And I literally tried everything. Save yourself a lot of issues, don't buy stuff here.

Ordered a chair bed and was told it would arrive between 20 and 24 December. All through that window was given no further info re delivery. At lunchtime on 24th suddenly info appeared telling me tnt would be the delivery company. Couldn’t phone the Maisons du Monde info number from my phone as it was an 0800 one. A few expensive calls to tnt later, was told the parcel had been at my door on 19th.... (TNT’s fault no note through door) chased it all up myself and collected it myself from a depot. Main culprit- maison s du monde for not coordinating delivery. By the way the wide single chair sofa is rock hard though it does look nice.

Impossible de joindre le service client même après une demi-heure d’attente et que vous avez finalement un interlocuteur il se débrouille pour vous transférer et vous êtes reparti pour 30 minutes puis vous êtes déconnecté.

Not a good first experience with Maison du monde, the tv unit arrived faulty, the back panel is bent so the pieces don't fit together well with gaps. Both front doors were snapped with nails sticking out (not ideal when you have young children, or anyone for that matter!) The screws don't go in so stick out. There are stains on the top which looks like the wood has been bleached. Will now take me ages to dissemble and the original box was taken away by the courier so I can't even return easily, not to mention there will be nails sticking out which makes it dangerous. they are slow to respond and still haven't advised how i can pack this to return safely. Very disappointed and won't shop with them again. Update: Maison du monde are ignoring my emails about booking a return. They booked their courier TNT to turn up at my house randomly while I'm at work (my neighbour told me they spoke to them) without communicating with me a collection date or asking me when I'll be home! the worst customer service I have ever experienced! should have just got this furniture from Ikea, always have a good experience with Ikea and their quality is a thousand times better.

This company is a scam, website states 1 week delivery, email 2 weeks, and after 2 weeks i received a notification it will not be delivered, we will try (no revised date). Phone number (if you can find one) is out of service!

I ordered a library bookcase (£3,700) and after FOUR delivery attempts (damaged, wrong product, cancellation from courier etc.,), I finally thought it was sorted...wrong. A back piece to a cupboard was missing which MDM say they can’t replace..I have called/emailed over 20 times and still they haven’t called me back ????

I pass an order the 14th January 2020 as today the 10th March 2020 no news of my order. It's me that I contact them to have news. This company is like a circus with clowns ! Now I stand to know if I can cancel my order and refund my money. Please don't buy anything on the website ! Poor company not on the right level to sell in USA.