misterart.com

I made an order for three items on 12/10/08 and received this email today 12/12/08:

"During the process of preparing your order for shipment, our shipping department discovered that one or more of the items you requested is out of stock and unavailable for shipment. The Monarch Fan Brushes Winsor & Newton
size 2 has been removed from your order and you will not be billed for the item(s).

We understand the inconvenience this may have caused and would like to offer you 10% off your next purchase with MisterArt.com. To take advantage of this discount, please enter the following COUPON CODE at checkout:

XXXXXX

This coupon code is valid through 12/31/2008. Thank you for shopping with MisterArt.com for your art and craft supply needs. We know that you have lots of choices and we truly appreciate your consideration.
Please contact us if you require additional assistance and information.

Regards,

The MisterArt.com Customer Service Team"

1.) Why did the item show up as available on the website when I made my purchase?
2.) Why did MisterArt email me that the item was not in stock and go ahead and package the rest of my order? I may have changed my decision had I known the item was not in stock. The shipping cost is the same to ship 2 or 3 items. I would have canceled my order, but they went ahead and "packaged it".
3.) The purpose of ordering online is so you do not have to go out and purchase the item somewhere else. I will now have to go and purchase this at a Pearl Artstore now, so I might as well purchase the rest of the items there.
4.) The Supervisor, Tene at ext. 225 said that once the order is in "packaging", they have to send it. They cannot cancel the order even though I was on the phone with her giving my verbal request to cancel the order. How does this make any sense?
5.) Tene says I have to either refuse the order which is being sent to my mother's house in DC or they will send me a return shipping label once I receive the package. Uhm why waste their money or mine. Keep the package Misterart, I don’t want it anyway!
6.) I love the fact that they offer a 10% discount for me to use in the next 19 days. How ridiculous! Why would I shop there again! They should give me 10% off my CURRENT order, not my next order. That's a very CHEAP way of doing business and poor customer service.

Misterart.com should keep their inventory up-to-date on its website and let the customer decide from the initial order what they are getting into. Never ordering from here again, and no thanks to Tene!

I've shopped at MisterArt.com a total of three times over the past year spending a total of $769.74. All three of the orders arrived well packaged and very quickly. Two of the three orders were perfect, exactly what I ordered. Only the most recent order was there any issues and that issue is so minor but does need to be fixed.

My most recent order was for 135 items, 110 different products with 135 items all together due to duplicates. I was pleased to find that nearly the entire order was correct BUT one $0.73 plastic bottle was missing its spout and the cap that goes on the spout--I ordered eight of this particular item and the other seven came with the spouts and caps in place. I would think that the person packing the order would've noticed the missing spout and cap but they're human so things do happen. I sent an email to what I thought was their customer service email but since I got no answer (something they're normally very fast at) I copied and pasted the email into the web form on their actual site. I am confident that they will make things right because they really are good and quick at what they do.

So other than the missing pieces, the order was perfect. Considering how many unique items there were in the order, a great feat!

I would not hesitate to recommend MisterArt to family, friends and fellow resellerrating readers.

I will update this review when the missing pieces problem is resolved.
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Mar 6, 2010

Very early this morning I received a reply to my original email and they are going to be sending a new $0.73 bottle to replace the missing pieces on the other one.

This is the kind of very fast service and fine customer service that makes buying from MisterArt a pleasure. I'll be renewing my VIP Membership with them straight away. BTW the VIP Membership is only $25.00 a year and it is well worth the price because it reduces their already low prices to the lowest price that your going to find for almost any of the artist supplies that they sell.

We found that this business has an active Facebook page with 5717 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.