Mode Footwear

I bought Dr martin shoe form this mode footwear it was delivered on time but once I used for like few weeks there was a crack from wrinkle. I complained about this to them but they didn't reply and always said they haven't got response from Dr martin. Their customer service also really bad. I spent 200$ for this shoes and I got copy one not the genuine.
I ask them aswell but they said they sell only genuine one..very disappointed

WORST customer service I have EVER experienced. Bought a pair of doc Martin’s that began to fall apart offer less that a month. It then took more than TWO MONTHS of chasing them to even get an answer on the return process and then after all that was told ‘cut them up and we’ll give you a store credit and you can buy them again yourself’.

Despite the patience shown, Mode offered no apology for the time it took to even get an answer and even less care about providing the least painful solution - just sending a replacement pair.

No answer any question from customer!? Can not contact to them after you paid money. Look like Scamer Web

We searched online and found that this business has an active Facebook page with 478 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates. We found that this website accepts payments, which means that you can purchase goods or services directly from their site.