modernlinefurniture.com

I bought futon/sofa set with them, second year the cushion stated to sag. The bonded leather started peeling of on the seating area, all three of them, including the free ottoman they gave us. I called them and they said warranty is only for a year. I researched that bonded leather should last five to seven years. Now, I just bought a new sofa set because I could not stand the peeling leather look. What a waste of money! Don't ever buy from this company. Their customer sevice and products sucks!

I ended up paying an extra $200 for assembly but overall it came out really nice.Will probably buy again in the future but putting all these bases and tops together is a nightmare.

We ordered a full set of furniture from ModernLineFurniture.com for our living room - "Modern Dark Brown and Caramel Leather Complete Living Room Set: Sofa, Loveseat, Two Chairs and Coffee Table" + we ordered two extra end tables. The furniture was in "Leather" category. The description of the furniture contained the following text: "Dark Cappuccino and Caramel Leather" and "Upholstery is "bench-made" - using some of the finest leather combined with the best designed leather match material available". As we figured out, "leather match material" means artificial leather but seating area and armrests should be made of real leather and rest of the sofas (back and sides) use "fake" leather. This was OK for us, even though the price wasn't too low - $2000 + $300 for two end tables + $300 flat shipping fee, grand total is $2600.
I made the order on June 2. They called me back pretty quickly to confirm the order. In about two days they called me again and told me that part of my order is backordered and will be available in a week. After a week I sent them an email asking when my order will be shipped. They extended waiting period to another week. The order was shipped only on June 23 (21 day after order is placed!), though credit card was charged on June 18.
Anyway, we received the furniture in two packages: sofa + loveseat in one and all other stuff in another package. We unpacked sofa and loveseat. Well.... The furniture was as advertised with small exception: it was COMPLETELY made of "fake" artificial leather, including seating area and armrests! And this was pretty obvious fact, even though at that moment we just touched and felt it.
I forgot to mention their returning policy. You can return the furniture if you don't like it but they will not cover shipping costs both ways. So, if we want to return the stuff we are losing $300 + $300 = $600! That what I was told first time I contacted their support. Nice. But! My point was that I want to return it not because I don't like it; I want to return it because that is not what I ordered! I ordered LEATHER furniture!
I started long negotiations with their support. First time I was communicating with anonymous “support” person. Their main point was: seating area is genuine leather, period. I was saying – no, don’t think I am an idiot; I can distinguish leather from not-leather. They proposed to do the following test – take a tooth pick and try to puncture the “leather” on seating area and the “fake leather” on back of the sofa. According to them, it should go through the “fake leather” but shouldn’t go through the genuine one. And amazingly – I was unable to make it go through the “leather” on seating area! But I could see this is not leather!
So, my wife decided to stake everything: she made a little cut on that “leather” and we could see textile material on the back of that “leather”. You can see a photo here: http://images50.fotki.com/v1527/photos/6/66802/5919028/IMG_5828-vi.jpg
At this point I was switched to concrete person – Nancy with Russian last name. Thus, now we had real proofs that their leather is not leather and I notified them about intention to file a claim to Small Claim Court. Plus, I called to my credit card company (Discover Business) and asked them about details of disputing the transaction. I was reassured that evidences I have are enough to dispute the transaction in full. And only after this they agreed to send me a prepaid label to send the stuff back and promised to return all money, including shipping.
It took me about a month to convince them and only after I threatened them by transaction dispute and Small Claim Court. Mentioning BBB and FTC didn’t make any effect on them. BTW, they have A+ rating on BBB (!), and 82% of positive feedbacks on Amazon.
A free recommendation: DON”T BUY FURNITURE IN INTERNET, if you can’t look at it, touch-n-feel it in real life.

Nice design,good quality and decent prices.Our order came in good condition within 2 weeks as promised.Will be saving your site guys for the future purchases.

ModernLineFurniture were my second or third option to call. Working with Mark were super easy and fun as he understood and knew how furniture being abused in the Restaurants.We picked sturdy chairs & tables and he worked a little better deal for me.
I will be shopping again soon.

I recently opened a Music store where we were in the need of Custom Paneling for my sound system. I was looking on line and came across ModernLine. I called their 800 number and I am not sure who I spoke with by the guy were super knowledgeable and explained to me how the panels will work and connect together. We then picked specific sound observing material and they e-mailed me a swatch first. We got our wall panels delivered 4 weeks later and it works great as they promised

Modern Line Furniture is one of the few manufacturers I were able to connect and place my order with. I was searching the net and called numerous companies and had no respond. When I came across their company it was a home run for me.
Their team quoted me pretty quickly and in 8 weeks I had my product delivered

Happy to have my product after 5 weeks of waiting. All came as ordered in good condition and count.Good Job Guys !!!

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