Mortgage Matters Direct

3.7 / 5

Mortgage Matters Direct

3.7 Average
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3.7 / 5

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4.5

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2

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3

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4.5

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Mortgagemattersdirect.co.uk Review

Whether you039re a first time buyer remortgaging or looking for specialist support Your mortgage matters to us We are expert mortgage brokers

Mortgagemattersdirect.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Sep 29, 2021 3:16 AM

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Mortgagemattersdirect.co.uk Reviews & Complaints (20)

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customer service 5 /5

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Where do I start with my experience with Mortgage Matters Direct - from start (January 2020) until my completion date a few days ago they have been amazing - both Kerianne and Jena have been superstars.
I have recommended Mortgage Matters Direct to my friends as their customer service was truly second to none. Very happy customer ????
I cant wait to move into my new home and its thanks to them – thank you Keri and Jena!!!
5

3 years ago

review by Samuel Passman

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

i am really happy to work with Lauren Lambert , she is very hardworking person and specially in this lock down period I got mortgage approval because of her fantastic work . I can highly recommend mortgage direct for your mortgage, they are excellent
5

3 years ago

review by Kajan

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Big thank you to Vanessa Barfoot who helped us to find the right mortgage that suits our needs and to complete the sale despite the Covid-19 crisis! I can’t think of any reason not to recommend her to anyone in the future. She has really been the greatest asset during the process of purchasing our house! I really can’t thank her enough for all the hard work she put in and for always being there to help as our case was definitely not the most straightforward. Big thanks!!
5

3 years ago

review by Ahmet

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

A very big thank you to Andy Seymour, he was extremely helpful in finding the right mortgage for me. Very professional and helpful, always there to answer any questions I had. Andy kept me informed and ensured everything was still moving forward during Covid 19. Would highly recommend Andy and use his services again . Thank you
5

3 years ago

review by Amanda Coulson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This was the second time I had applied for a mortgage as a home buyer. The sale of my house was being completed through Wards of Dover; and they recommended that I apply for my mortgage via the services of Andrew Seymour from Mortgage Matters Direct.

The first time I met with Andrew, it was to initially discuss my affordability in buying a new house. After we confirmed my financial situation, Andrew gave me an assessment of what sort of mortgage value I could reasonably expect to seek, explaining things as we went and answering any questions I had.
Then a few weeks later, once I had made an offer on a house within the limits that had previously been discussed, Andrew and I met again to formally apply for my new mortgage.

Prior to this meeting Andrew gave me clear instructions as to what documentation and identification I was required to bring with me in order to make the application. As a result the application process was quite straight forward for me.
Ultimately, Andrew was able to acquire the mortgage I wanted, with the high street lender I wanted, with a much better fixed term interest rate than that high street lender would normally offer - saving me a lot of money in the long run. (And, let's be fair, that's the bit you really care about.)
About a week later, it was confirmed that the application had been approved and the mortgage was agreed.

Despite the name, Mortgage Matters Direct actually offer a number of services - not just mortgages. Whilst doing the mortgage application, Andrew also applied for a new Life Insurance plan with my existing insurer to cover me for the value of the new property.

It's not just Andrew Seymour at Mortgage matters direct. I've spoken via phone and email with Abbi and Tracey who have worked in the background chasing things up and moving things along. Both have been very helpful in clarifying things and addressing any queries or concerns.

Despite a global pandemic, the team at Mortgage Matters Direct have kept on top of the situation and have kept me in the loop with any developments as I await an exchange and completion date.

If/when I want to buy a new property in the future, I would definitely contact Mortgage Matters Direct for my new mortgage application.
5

3 years ago

review by Dominic Vinall-Smith

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Over the past few months, especially since the Covid 19 pandemic has exploded, Wayne Hamilton-Bailey has become our absolute guru in all things house move!
From our first meeting with him, my husband and I felt that Wayne was not only incredibly knowledgeable and trustworthy in supporting us through the purchase and sale of our house(s), but also an all-round great guy who just seemed to get us, setting our minds at ease throughout all of our appointments, and having a great understanding of pitching information to us so that we could actually understand it and make informed decisions about what was best for us.
We’ve always felt that his advice has been really fair and in our best interest. He brings with him into his role a wealth of knowledge around the financial industry, but also helpful experience as an estate agent.
Since being in lockdown, Wayne has maintained regular communication with us, not only around our “mortgage matters”, but also just to check in with our well being and to reassure us that the move will one day go ahead! We’ve found him the most helpful person to contact with any moving related queries, including explaining what solicitors have told us in clearer ways, and he has always been honest with this.
We’d have felt completely lost in this process if it wasn’t for him - he’s quite simply phenomenal at what he does (and all of the things that he doesn’t have to do!).
The biggest thanks!
5

3 years ago

review by Charlotte

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have used MMD for mortgage and insurance related services for the past 5 years and will continue to for the foreseeable future. Each team member I come across has a professional and efficient nature. Ben Shields recently helped me review the best insurance policy to suit my needs. To be honest I didn't know what my critical illness policy really covered me for and Ben's knowledge and hassle free approach made it easier to determine that income protection was the way forward. Ben was accommodating when it came to arranging appointments and he always provided prompt updates on my new policy. Thanks Ben!
5

3 years ago

review by Emma Attridge

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

John King from mortgage matters direct provided me with my mortgage two years ago, the service was great then so I decided to remortgage via him this year. Not only was the service brilliant once again but he managed to save me almost £150 a month on my mortgage. The lender I was currently with didn’t offer me a deal anywhere near this saving !
5

3 years ago

review by Nathan

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

As a first time buyer the whole process has been a bit daunting.
However, Vanessa Barfoot at Mortgage matters direct has been fantastic. She has put me at ease through the whole process and has been so approachable and understanding of all my silly questions. Could not recommend a company or human being to work with enough. 5* service from start to finish.
5

3 years ago

review by Georgia Ensor

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Its my time purchasing a house and Vanessa at mortgage matters has been fantastic, everything was explained perfectly, she found me the best deal i could possibly have hoped for and talked me through all the paperwork. Communication was excellent throughout

They even went the extra mile to drop off and pick up documents from my house to help speed up the process and even waived fees and sending a hamper to thank NHS staff
5

3 years ago

review by Daniel Bourn

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I'm a first time buyer and could not have asked for a better person to assist with the process. He was helpful from the our very first call, answering all my queries and was immediately on the case as soon as I was ready to make an offer. He continued to keep me updated throughout the process, always going above and beyond. He was patient and helpful and has made the whole process a whole lot less stressful for me. Thank you Kash!
5

3 years ago

review by Grace

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We went back to Rachel Haller at mortgage matters direct for a second time to purchase our new home in a new location just before the lockdown begun, at first we didnt think we would be able to get another mortgage as we werent in the greatest position or so we thought, then the day came and we went to see Rachel and came away having decided that it was possible and that we was going to get out house on the market and find a house, everything happened so quickly and Rachel helped us every step of the way. Rachel is a credit to Mortgage Matters Direct and both Rachel and the company are amazing and I would never use anyone else.
5

3 years ago

review by alanna wilton

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Another fantastic service from Pete and his team, look forward to using them again in the future.
5

3 years ago

review by Mr Matthew Davie

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was contact by Mortgage Matters in order to process my remortgage application well over 4 months before expiry on 31st March 20. However, due to my very slow reaction I only contacted Mortgage Matters late Jan 20 and met up with Faisal Noor at the Chadwell Heath Douglas Allen Branch. Faisal Noor who did an exceptional job with my original mortgage in 2018 explained the reasons for processing a remortgage application and the timings involved for same. He also advised me regarding the various options available from various lenders and suggested the most suitable for my case. A lot of follow up and action were done by Faisal and his team and the whole process was handled in a professional and efficient manner. Despite the trying times with the Corona virus outbreak due to his dedication my remortgage process was completed before the deadline. I wish to place on record my sincere appreciation and thanks to Faisal Noor, his team and Mortgage Matters. Once again I cannot imagine that I would not have got a better mortgage adviser than Faisal Noor.
5

3 years ago

review by G N Perera

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have sought advice from Mortgage Matters on remortgaging over the past few years. As well as getting us the best deal on the market, they have always conducted themselves in a polite and professional manner. This is a company and a service I would highly recommend.
5

3 years ago

review by DAFYDD DAVIES

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Started the re-mortgage process at the march with Wayne Hamilton Bailey at Mortgage Matters Direct and all was going great then covid19 hit and then things seemed to stall, but not for Wayne and the team. He push, cajoled, and sweet talked everyone when a problem arose and we completed on time.
I would highly recommend him and the team and look forward to working with him in 5 years when we re-mortgage again.
5

3 years ago

review by Ian

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was first introduced to Mortgage Matters Direct by Douglas Allen Hornchurch last summer 2019 when I went to view a property marketed by them. I didn't proceed to buy the property I viewed in the end, but I kept hold of MMD's details. Several months later, I viewed a property marketed by a different estate agent, which I liked and proceeded to make an offer on, which was accepted by the vendors. As my 3 month agreement in principle had unfortunately expired by then, I went to visit MMD broker Ryan Gifford in Hornchurch to get it renewed. He immediately found me a better mortgage deal with a different lender, in term of both the amount I could borrow as well as interest rate. Unfortunately disaster struck soon afterwards in the form of the COVID-19 outbreak in the UK, and the property and mortgage market ground to a halt as the country went into lockdown. I could not get hold of Ryan for many weeks, only to find out later from him that he had unfortunately been placed on furlough. However, he passed on my details to his colleague Kashif Rashid, who took over my case. Kashif has been very proactive from the start, and regularly kept in touch with me during the lockdown period. As soon as the Government re-opened the property market and mortgage lenders started returning to the market again, he didn’t waste time collecting documents from me and immediately found me a new agreement in principle for a mortgage which suited a first time buyer like myself, with one of the few lenders currently on the market who accept 10-15% deposit. Kashif then applied for the full mortgage on my behalf, after going through everything with me in detail for 3 hours and answering all my questions. He also managed to get me a special discount on life, critical insurance, income protection and contents insurance for me as I am an NHS worker. He also waived the broker fee for the same reason, and also recommended a good conveyancer who MMD work very closely with. He has taken away the hassle of applying for a mortgage and insurance, whilst saving me money and making it look easy in the process! Overall, I am very pleased so far with the service provided by MMD in the form of Kashif, and I look forward to continuing to work with MMD and Kashif as my property purchase progresses towards exchange of contracts. Thanks!
5

3 years ago

review by Nino M

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

If you ever need a financial advisor, Stephen Hunt is the man to go to at Pittis. Thank you also to Jo Lacey for your recommendation x Stephen was always there when we needed him to answer a query, you will never need to wait long for an answer, He made everything go smoothly And we now have peace of mind. Thank you Stephen.

Regards M & M Warman
5

3 years ago

review by Marilyn Warman

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Vanessa has been fantastic from start to finish and we are so grateful for her help in arranging the mortgage for our first rental property. Vanessa listened to all our questions, walked us through the whole process and made sure we had all the information we needed. The communication couldn't have been better and she found us a great mortgage that meets all our needs. Even during this pandemic where a lot of companies are difficult to get hold of, Vanessa has been on the end of the phone or an email with no stress. Thanks for everything!
5

3 years ago

review by Rebecca P

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We searched online and found that this business has an active Facebook page with 750 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Mortgagemattersdirect.co.uk Review

Whether you039re a first time buyer remortgaging or looking for specialist support Your mortgage matters to us We are expert mortgage brokers

Mortgagemattersdirect.co.uk Customer Service Contacts

No contact details for this company.

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