motardinn.com

I've ordered 3 items, the estimated delivery was between the 25 and 27. The 26, 2 items were marked as "in dispatch centre". The same day , they let me know(automatic message) they don't have an item after all and I should chose another one.
I've asked multiple time what was happening to my order but nobody replied. The estimated date of delivery changed without any notification.

Now the 28, I got a new automatic message to tell me another item is missing, and I cannot replace it...

I am now waiting for a refund, they haven't replied me yet....

I would never use them again. Really bad experience, poor customer service

I Ordered a tinted visor for my Scorpion Motor cycle helmet, for about 20 bucks with 10 dollar shipping fee. The item shipped all the way from Spain and arrived in about three weeks. Unfortunately the tinted visor wouldn't attach to my helmet, So I had it returned. MotardInn did reimburse my purchase, plus cost of shipping as advertised, so they win my respect for honesty.

A+++
Item reçu conforme à la commande et expédié en 7 jours au Canada !

I had several issues with my order:
1. Their website is misleading about the accessories that come with the Sena 10r. I called twice to ask what the Sena 10r came with or without the Handlebar remote. Their website clearly stated and showed the handlebar remote. Both times they told me a tech would call me but they never did.
2. Had to wait 9 weeks for the Sena 10r to arrive. It did not come with the handlebar remote. I called again to ask how Motard was going to correct this issue of fraud. They never returned my call.

If you live in the USA I would not deal with this company. The language barrier is to great to overcome if you have a problem. In addition, 9 weeks is to long to wait for any item in this day and time.

Ik heb AGV X3000 AGO bij Motardinn 10 dagen geleden besteld. Super snel op tijd geleverd. Deze gasten kan ik aan iedereen aanraden. Ben super blij. Levering, communicatie e.t.c. Zelf automatisch track en trace, dat jij ziet waar jou paketje blijft. Dank je wel Motardinn en tot de volgende bestelling. Groetjes Fero uit Amsterdam

I ordered 2 Inmotion SCV R1EX Scooter in white. The reason for this colour was because it was showing faster delivery availability. Let me tell you what happened next... (and yes every part of this story exists and can be evidenced....)

1. I was charged GBP210 for delivery given my address is Channel Islands (I was happy to accept this on the basis I received the 2 items in time)

2. I was charged this much because of my address (this is important because it comes up again later)......

3. The items left the shipper AFTER the initial delivery date quoted to me which was the first concern.

4. I immediately asked if there was still time to deliver and I was requited 20th Dec (still in time...)

5. However, in the end the items never got beyond Barcelona!

6. Both items have been returned to shipper (no reason stated on DHL website)

7. Tradeinn (AKA...Motard inn) eventually replied to me with the reason I did not give a complete address. This is a lie and simply not true!!!

8. The invoice clearly shows the full address.

9. I was charged considerably in excess on UK posting given the specific location of my home (so my address was known).

10. BUT MOST INTERESTING, I rang DHL and DHL confirmed the reason logged in the DHL system was 'Returned to Shipper due to dangerous articles enclosed'. DHL tell me the parcels did not have the correct paperwork attached by the shipper.

11. For this company to tell me the failure was my mistake when clearly it is nothing to do with my address is a lie.

12. Tradeeinn (Motard inn) lied on their website with immediate availability dates to induce the initial purchase

13. They lied about the delivery date when accepting the order.

14. And they then lie to me telling me this failure was MY fault.......

Thank you Tradeinn (Motardinn) for ruining my children's Christmas present given I do not have time to reorder.

My advice is be careful using this company and ask yourself can you trust them? My experience shows they cannot give clear customer help or information, and my experience evidences that they lie.

From a very sad father who now has to explain to his young children they will not get their Christmas presents........

I ordered 3 helmets. After a month I received one completely cheap crap helmet nothing like what I ordered.
I complained and they said sorry it was our distributor who made the mistake.
They kept my $400 and I never received the helmets.
BEWARE...THESE ARE THIEVING BASTARDS

Bad - Wont use again

Ordered 26 September
Still waiting.
4th November i email Motardin
They say i must wait. Tracking is usess and not updated since begin October.
3rd January i email to cancel
They say my parcel is in a local post office since 31 October.
They give me same useless tracking number and no other contact details of post office.

Ordered a helmet months ago, for the summer.
I never received it despite the fact that I paid for it.
I contacted multiple times MotardInn/TradeInn.
They obviously don't want to refund me.
It took them months to contact the US Post Office, which apparently may have lost the item, which is their responsibility, not mine.
I have all the proof and paperwork about the ongoing case.
Since I am American and also Citizen of the European Union, I guess that on my next trip, I will have to file a claim for principle purposes (you don't need to be rich to sue in Europe).
I also will file a claim with PayPal since it seems that's the only way to get my money back.
Until then, riding with a cheap, badly ventilated and loud helmet (I can't buy another one since I don't have the money) for the summer (and it's really hot where I live).
You will find written in their terms and agreement that they will quickly refund you in those situations...Well I am still waiting, months later!!!
Now I let you judge about how they treat their customers, and what this situation qualifies at (when you pay for something you never get. )
As about me, I will never buy from them again, and my buddies riders now know about it.
Buy from them at your own risks!
Good luck!

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