MR London - Apple Premium Service Provider and Sales

Turned in my computer this last Friday, the people there were so knowledgable and called me throughout the day to update me on what was going on and telling me what had caused the problem.

Got notified when to pick at up and when I did I was told they had fixed the problem and updated my computer.

I’ve turned the same computer in before at another place where I myself had to call them and ask when to pick it back up, so MR Islington was such a good choice this time! Genuinely such a nice team and I would highly recommend going there!

Excellent service I manage to book a same day appointment and got a replacement phone the same day within an hr. The staff were very polite and even offer a cup of tea which was very nice as I was waiting for the phone. The office is also very nice and clean. I was really happy with the service and extremely surprise that could get Apple support within my local area instead of my travelling to oxford street. This saved me time and travel cost.

I've been coming to MR Systems for around 4 years. From the warm and personable front of house reception to the efficient and professional solutions to Apple issues, I would recommend them 100%. I feel bad as I can't remember anyone's names, but when I was last in for a check up a couple of months ago, one of the behind the scenes staff tended to my problems patiently (I'm totally tech illiterate) and mended my apple free of charge! I'm hugely grateful for the kindness and attention. Thanks guys. HB

I've trusted MR Systems for years with my personal tech, now signed them up with our business too.

Personally I find them more convenient and personable than Apple 'geniuses'

Thanks guys!!

I visited the Shoreditch branch late on Monday evening without an appointment regarding a MBP with a screen backlight that suddenly refused to come on, rendering the machine unusable.

Leaving the machine with them, I received an SMS and email update less than 24 hours later informing me it was ready for pick up.

It turns out during investigation, they were able to bring it back to life by reseating a cable inside the laptop.

I was charged a very reasonable £35 labour charge for their time and had a fully functional machine back upon collection. It would have been very easy for them to claim I needed a much more expensive repair or charge their full diagnostic fee so I am really happy with the service I received.

I called Apple to get a "service" basically a replacement of my MacBook Pro battery, they gave me a Price of £199, but the Genius bar in Covent Garden had no appointments for 10 days, they suggested they could make an appointment with my nearest Apple Authorised Repair shop who would provide the same service but with a shorter wait.
The confirmation email came in, mostly bold black large text, but in small grey text "Service pricing and terms offered by your Apple Authorized Service Provider may be different from those offered by Apple".
So, I just thought I should check it wasn't too different. called MR Islington, explaining I had an Apple arranged appointment, but just wanted to check if
a) they had the battery as a stock item (no they didn't, fair enough)
and
b) I'd seen that they might charge a different price to Apple themselves, could they confirm what it would cost?

The agent told me they are usually "cheaper than Apple, not by much, but a bit". I asked if they could say by how much, they asked me to confirm the model and went away to check. Came back with two figures - "about £600 or about £300", but couldn't say which until they had the machine. Given Apple themselves charge £199 to replace, there's surely not much more expensive you can do to a battery. I cancelled immediately so I can't comment on the quality of service being "identical to Apple", but the pricing certainly seems very different.

Apple's fault too as the price warning text in their email it tiny and grey, unlike the rest which is twice as big and clear black.

I took my Macbook in because for several months I'd been having a problem with the battery. A week later they told me it was ready to pick up. When I got there they claimed they'd run every test but they hadn't been able to find anything wrong so they hadn't done anything. I got the computer home and immediately had the exact same battery problem as before. Complete waste of time.

The Apple Shop on Regent Street said I needed a new top case and it would take 3 weeks. MR replaced it in 3 days for the same price. I then got honest (advised to buy the cheapest option) on a new back up drive. I was very satisfied.

Excellent service twice at Liverpool Rd. Very quick and efficient and even stayed open to solve a phone problem so that I did not need to return next day

Repaired my Macbook Pro (full display replacement) under warranty in 3 business days. Great team and service

Very quick service (<3 hrs from start to finish)

I have used MR Islington on two occasions now and found their repair service and customer service to be outstanding.

They genuinely care and explain clearly the repair process and keep you up to date and informed.

Great people and great service!

My [DOWN] key as a developer has been broken for a year and it got fixed in less than 10mins. I didn't think the service would be so great! Thanks very much for your great service - free of charge too! Couldn't be better ;)

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