myclarionhousing.com

Clarion Housing are shocking they have to be one of the worst. They don't give a damn about you or care as long as they are getting the rent!! Nobody sorts anything out you are passed from pillow to post. Repairs aren't carried out . No one returns your calls they never deal with complaints. The properties aren't updated and we are living in a property that is mouldy damp and cannot use one of the rooms. Our housing officer all she talks about is her retiring and what holidays she is going on and has the easiest job on record she doesn't do anything. My advice is not to sign or have a Clarion property as its a sham and going downhill fast. Run for the hills !!

Clarion housing is a corrupt organisation that needs investigating!. Still selling homes that are not fit for purpose, and refusing to take responsibility for their actions. Recently proven in my property which is located in Orchard Village Rainham, there are no fire barriers or adequate fire safety throughout the property!. Also severe structural hazards, three properties on the development have cracked from top to bottom, recently proven in my property the steelsworks are not supported on padstones, this is why is a severe Hazard, Beams that bear onto walls require the load (calculated both Dead & live Load) from the floor and roof above to distribute throughout the wall. a padstone should be installed to spread this load across the wall rather than the bearing pressure be directly on the brick/blockwork that the beam bears onto. Without the load distribution from a padstone its likely that the brickwork/Blockwork wall will fail and cause cracking at best and worse case the wall will fail and collapse. Also the insulation in the properties is in most properties Clarion have on the mark are sub-standard. In some instances, there have been attempts to retrofit the insulation in my home, but evidence shows this has not worked. Most properties do not have adequate – and in some cases any – insulation. Extortionate heating bills, Also doesn't help Clarion has misled residents because the community heating provided is massively more expensive than was suggested, represented and stated. i used 9,765 KwHrs in just 15 months. In my previous property i used just 4,146 KwHrs in 12 months, equalling 5,432 KwHrs over 15 months in a house that did not have the allegedly superior build and communal heating that the Orchard Village has. The designs for the house boasted that they would provide over 25% energy efficiency savings. That clearly has not happened I'm using 25 to 50% more energy than i was in my previous home that did not have the “high efficiency” and “reducing hot water heating energy” associated with these properties, Clearly, given that this is a feature in every single resident home, there is a failure in the heating system, failure in the insulation, failure in fire safety. Also note that me and none of the residence signed for the service charge prior to moving into the houses. I was then given the service charge agreement after completing and moving into the my house.. "Corruption" People's lives at risk on this development!

It would take my wife and me much too long to detail all the appalling things that have happened with Clarion Housing as our freeholder and managing agent. Here's a snapshot of what we have dealt with within the last year and a half under Clarion; - It took Clarion just under a year to register us as new flat owners; which made everything from maintenance to payment matters as well as the provision of heating (heating system linked to freeholder) extremely difficult to achieve. - Every complaint we made had to be made repeatedly as information seemed to get lost in their system; some of our complaints were even purposely closed by Clarion before being resolved. - The level of maintenance around our residence has only been rather poor (eg. exterior window panels almost never cleaned, bins rarely cleaned, lack of gardening) and has made it hard to reconcile with total service charge costs. - We have only ever received partial, if not no information on what service charges to pay and when; having every time to ask for a cost breakdown, not always receiving it, and when we did, with inconsistencies. More appalling still, on two occasions, we received a letter asking for payment at the same time as a final reminder to pay including a threat to legal action in the following days. - As owners in our building, we collectively obtained Right To Manage and got another agent to takeover; yet Clarion, despite this being formally approved and effective, continued to demand payment when this can only be done by the new agent. We hope this very brief testimony will convince any prospective flat owner or tenant to stay clear of Clarion Housing, and altogether contribute to Clarion being brought to justice.

Absolutely disgusted with Clarion. Reported back door lock failure following’bodge job’ to replace doors and windows. I reported this middle of February, spoke to a lovely lady who asked if there were any other issues. I told her many problems with kitchen,eg kitchen units broken and worktop rotten. She said she would arrange a visit 17/3 between 12-5pm. She said this was the first available appointment. I booked the day off work and waited, and waited..... until 4.30 when I phoned to ask if someone was coming. I was told” well you still have until 5pm, he maybe running late “ She said “if he hasn’t come ‘by the end of the day’ then give us a ring in the morning and we will chase it up “ Well it’s 9pm now. No show . What really infuriates me is no call, NO customer service and NO respect as a paying tenant ? I await your response but have a feeling it will be a long wait

Cannot find the words to describe how disgraceful this organisation is. They are indeed corrupt and I agree with other comments entirely. Their loyalty lies with the investors. The way in which repairs are left, including dangerous repairs causing health and safety risks. Their call centre technology is defective. They have been harassing tenants and threatening them with eviction, even though they have not missed rent payments. We involved the MP. Service charges are paid, but services haven't been carried out for years or properly, yet when complaints are made, nothing is done. They are constantly in breach of their part of the tenancy agreement. Court action is imminent!!

Clarion are an absolute joke, leaving my MIL stuck in a room at 80 years old because they will not enlarge the access so she can get out. on verge of breakdown as the work was supposed to be done today and again they came to asses. THE amount of calls. man hours and information we have sent them is profound yet when you ring they don't know what you are talking out what a joke. They should seriously start helping their residents.

These are by far the worst HA. I’ve moved into a 3 bed house in a lovely village. Upon viewing the property for the first time it was obvious by the state of the outside of the property that it hadn’t been shown any love for quite some time. It was confirmed when I entered. 30 year old Kitchen that resembled something my Nan would have had, the garden hadn’t been tended to for months and they had ripped the coving off the walls leaving bits of plaster and ripped wall paper exposed. When I questioned as to whether it would all be ‘put right’ by the time I moved in, I was told by the lady doing the viewing that she would raise them as urgent and if not done with 4 days it wouldn’t be much after. Now being as though I was living in a flat and over crowded I paused to consider my options. Either wait another 2+ years for another 4 bed or trust that this lady was the person she portrayed herself to be... honest and empathetic and take the property. OMG!!! What a mistake!! 3 years later I am still waiting for the Kitchen to be replaced which looks dreadful now as cupboard doors have fallen off injuring my children. Out of principal I didn’t ‘put right’ the aftermath of the coving removal and after 90+ calls they sent someone round two weeks ago. Still waiting for the front porch to be repainted because their argument is it is the tenants responsibility!?? Erm!!? Really!?? I recently spoke with the previous tenant who had lived in the property as a child when it was first built and he returned to the property with his wife and children when his parents died. He told me that in the 30 years he lived there, clarion have done nothing to maintain the property. HE put in gas central heating, HE, fitted the kitchen and HE did minor repairs himself purely out of frustration. So, it appears I’m living in the previous tenant house. Maybe I should pay him the rent!! They have made my complaint about the kitchen which is well passed its renewal date for 3 YEARS!! Joke!! I’ve had enough. I contacted a journalist today. They need to be publicly held accountable. I’m trying to find out how I can take them to court too. I’m compiling a list of all the emails, letters and phone calls and I’m going to bill them for the lot!! Had enough!!

I'm ashamed to even give them 1 star. People are starting to listen after 100s into the thousands of complaints re Clarion. On all levels. And staff posting re working for clarion. Best post from 100+ TOXIC ENVIRONMENT TO WORK IN now twice in 2 months Clarion having to respond to claims put to them from MPS. Clarion in response did not agree with finding. And response was "survey over 90%tennents were very happy with Clarion "? TRUSTPILOT THE SAME DAY. 80% RATED CLARION AS BAD. THEN POOR. CLARION DECLINED TO ANSWER AS WHEN AND HOW MANY PEOPLE WERE ASKED IN THIS SURVEY.

Where do I start? Small repairs are generally attended to quite quickly but anything more serious can go on for months or even years. ASB is not dealt with at all. Although they state a policy for dealing with it they do not adhere to it in reality. They are virtually impossible to get hold of and with the removal of Housing Officers, which we were not warned about, they have just become another faceless corporation driven by greed and a lust for profit

AVOID AT ANY COST! UNfriendly, UNhelpful, UNresponsive and UNprofessional I imagine dealing with Clarion Housing is like showering in diarrhea, so I sincerely advise to avoid dealing with them at any cost, as it's just not worth the aggravation or upset! I could say a lot more, but it would be UNacceptable in a review.

Clarion Housing - Experience Bought my newbuild property from Clarion housing in 2016 under the impression that those properties were build to standards, these properties were represented to the Local Authority, The London Mayor’s Office and to each home buyer, as having been built to superior standards with substantial energy efficiency and building quality. Clarion over-saw the entire development, design and creation of the properties. The materials used have been sub-standard and the claimed energy efficiency and build quality is simply lacking in every single property. The properties should have been built with membranes to ensure that the gases do not rise into the properties. We are advised that the council identified to Clarion that the membranes were damaged and it was asserted that they would be corrected. At present, we have no evidence they were fixed. if they were fixed, then there is a failure in the design and construction, because, as noted, the gases are present contaminating homes and causing health conditions, and evidence was presented to Clarion was ignored. It may simply be that the membranes were not replaced/fixed. Your comments on which scenario is correct would be most welcome? The insulation in the properties is in most Clarion properties on the site is sub-standard, In some instances, there have been attempts to retrofit the insulation resulting in to move outs with the property completely emptied on 2 occasions, over a 100 families was evacuated from their house, recent inspections highlighted insulation still missing throughout the whole property, as stated on the second thermal report. Was just another cover up exercise by Clarion's professional witness from Pellings survey and homebuilder Willmott Dixon and NHBC. Most of the properties do not have adequate and in some cases any insulation as proven in my home. The failure to put in adequate insulation and the use of sub-standard materials was over-seen & directed by Clarion. The acquisition of cheaper materials occurred at the insistence of Clarion, because of the failures my property and surrounding ones have no fire protection, cavity barriers missing running to the top of the properties, clear pathways into separating walls with no fire resistance, no top cavity barriers or insulation protecting from neighbouring homes. Wrong wall tiles used to build the property,  causing huge vibration from neighbouring home, shaking floors and rattling doors In the property, and a constant thumping sound with every footstep made from neighbours, sounds like a constant hammer banging on the floor. witnessed by clarions professional. It's not deliberate from the neighbours, Is a lack of compliance. All of those problems are hidden in the cavities and under floors, If you are thinking of buying a new build get a intrusive surveyor before you purchase. Or become a Clarion victim. This has caused stress, anxiety, utterly miserable home life and loss of enjoyment in are home life and has caused substantial damage to are well being and health. Most companies have a basic sense of right and wrong, Not Clarion! fake morality is used as a manipulative device, rather than genuine value, selling dangerous properties to cut back on materials, putting life's in danger, to me is a lack of empathy and cold heartedness. Claire Miller chief at Clarion is fully aware of the horrific situation, and refusing to take responsibility and leaving families in dangerous homes they've sold.

Clarion Victim Bought my newbuild property from Clarion housing in 2016 under the impression that those properties were build to standards, these properties were represented to the Local Authority, The London Mayor’s Office and to each home buyer, as having been built to superior standards with substantial energy efficiency and building quality. Clarion over-saw the entire development, design and creation of the properties. The materials used have been sub-standard and the claimed energy efficiency and build quality is simply lacking in every single property. The properties should have been built with membranes to ensure that the gases do not rise into the properties. We are advised that the council identified to Clarion that the membranes were damaged and it was asserted that they would be corrected. At present, we have no evidence they were fixed. if they were fixed, then there is a failure in the design and construction, because, as noted, the gases are present contaminating homes and causing health conditions, and evidence was presented to Clarion was ignored. It may simply be that the membranes were not replaced/fixed. Your comments on which scenario is correct would be most welcome? The insulation in the properties is in most Clarion properties on the site is sub-standard, In some instances, there have been attempts to retrofit the insulation resulting in to move outs with the property completely emptied on 2 occasions, over a 100 families was evacuated from their house, recent inspections highlighted insulation still missing throughout the whole property, as stated on the second thermal report. Was just another cover up exercise by Clarion professional witness from Pellings survey and homebuilder Willmott Dixon and NHBC. Most of the properties do not have adequate and in some cases any insulation as proven in my home. The failure to put in adequate insulation and the use of sub-standard materials was over-seen & directed by Clarion. The acquisition of cheaper materials occurred at the insistence of Clarion, because of the failures my property and surrounding ones have no fire protection, cavity barriers missing running to the top of the properties, clear pathways into separating walls with no fire resistance, no top cavity barriers or insulation protecting from neighbouring homes. Wrong wall tiles used to build the property, causing huge vibration from neighbouring home, shaking floors and rattling doors In the property, and a constant thumping sound with every footstep made from neighbours, sounds like a constant hammer banging on the floor. witnessed by clarions professional. It's not deliberate from the neighbours, Is a lack of compliance. All of those problems are hidden in the cavities and under floors, If you are thinking of buying a new build get a intrusive surveyor before you purchase. Or become a Clarion victim. This has caused stress, anxiety, utterly miserable home life and loss of enjoyment in are home life and has caused substantial damage to are well being and health. Most companies have a basic sense of right and wrong, Not Clarion! fake morality is used as a manipulative device, rather than genuine value, selling dangerous properties to cut back on materials, putting life's in danger, to me is a lack of empathy and cold heartedness. Claire Miller chief at Clarion is fully aware of the horrific situation, and refusing to take responsibility and leaving families in dangerous homes they've sold.

I placed a deposit on a flat back in October 2019. Fortunately, I had a thorough mortgage company who requested a fire-safety certificate .. it failed and my mortgage company refused to offer me a mortgage on this basis. The customer service I received during this time has been the worst I have received in my life and to this date (07/09/20) Latimer Homes do not know when they will be conducting remedial works to make the building safe. I understand they now ensure you go via their financial adviser which may mean you end up with a mortgage company who do not conduct the right checks. PLEASE ensure you conduct a thorough search IN PARTICULAR FIRE SAFETY (you want an EWS1 form confirming the safety of your flat) prior to even considering a purchase. Otherwise, you could find yourself trapped in an unsafe property which is difficult to sell because lenders (such as mine - TSB) will not offer to your prospective buyers. I can see another customer had the same fire safety issue in a review dated 'a year ago' so this looks to have been actively concealed. I don't want to see anybody else out of pocket and stressed due to Latimer Homes.

My e-mails and calls have been constantly ignored by the sales team and there is no real complaints process. You can only complain with an on-line form so people with no internet access are denied the right to complain. The on-line complaints process is limited to 350 characters so you can't explain your experiences. And if you complain you won't get an acknowledgement or a reply.

Clarion is probably the worst housing association in the UK. They are zero or possibly negative value for money! They practically charge an arm and a leg for nothing. The advisors are clueless and incompetent. The advisors are inconsistent with the advice they render and complaint handling. I don't know what changed between now and two years ago but the approach was slightly better and more effective 2 years ago. I lodged a nuisance complaint 2 months ago and spoonfed them with evidence but no one at Clarion seems to know what to do or how to deal with it although they have said 'we will deal with it' - not that it is an unusual or uncommon complaint.

I had to put 1 star as there were no options for NONE, where do i start, after logging 4 repairs 7 weeks ago 1 repair has been dealt with, the 1st repair was booked in london when the actual job address was 1 1/2 hours away from London, 2nd job for asbestos we have been waiting 2 weeks for a simple report to advise us if there is asbestos in the property or not, they still have no answer for this, 3rd job to replace a glass window on the patio doors due to be fitted today 22.01.20, they have measured it wrong so the glass will not fit, they have now given us a new date for fitting 10.02.20 that's 2 1/2 weeks away? 4th job only just measured for that today after having 7 weeks to do this, Absolute JOKE of a company, the staff have no clue what is going on? area managers DO NOT respond to anything, and to top it off the complaints department are so inundated with complaints they cant get round to them quick enough.

Clarions housing officers are lazy they never investigate neighbour disputes with concrete evidence they should look in mirror they over act their authority they suddenly start giving eviction orders on just listening to malicious lies they evicted a African man who lived in house where i live he told me just on hearsay a Nutter has built a Eggshell next to me she was complaining non stop about me her head needs a brain transplant she failed to pick up eggshell she had built has no sound proof I can hear them they can hear me whose fault is that not mine but housing officer started to listen to malicious lies took my daughter's mobile no and started to harass her rather then me her tenant this housing officer used inappropriate words was I taking my medication and listened to Nutterwho built eggshell next to me insulting older people the nutter had reported re my welfare the nutter is few years younger then me she has no respect for older people how degrading she is old she might need welfare well before me she is not all there there is building work done in that house since 4 years one has got to be insane for god's sake sod off buy another house rather then keep on operating on a very old Victorian house the housing officer took nutters side listening to re my welfare in old age if one looks at eggshell extension it is so ugly I am on process to sue Hackney Council the housing officers look from Mana Remotswe Detective Agency from Botswana to me they are like cartoons not very with it abusing their power working for Clarion I will teach them such a lesson next time they threaten me abusing their power I will show them the Mirror that might stop them looking at what they look like

Service charge team is ignoring every single call/emails and online query (online form: https://www.myclarionhousing.com/your-home/rent-and-service-charges/service-charges/) since 24 of Febrary 2020 (for 3 months so far). I started contacting Clarion last 24 of Febrary because they increased the service charge by 313£ annually. Adding brand new charges not present in previous years (admin fee), increasing the salaries of the caretakers by 25% (when actually, this year they reduced the number of caretakers from 3 to 2 people) and increasing the general cleaning by 327% (224£ increase; from 68.67£ to 293.44 annually). 3 months after, still NO RESPONSE. If this continues, we will initiate legal action agaist Clarion.

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