mynextmattress.co.uk

3.9 / 5

mynextmattress.co.uk

3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

3.5

Reviews

3

Social

5

Featured

4.5

Technical

Is mynextmattress.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

7

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 3968 reviews

Smart.Reviews

3.9

7 reviews

Mamma

4

6 reviews

Reviews io

3

10 reviews

Trustpilot

4.8

3945 reviews

Mynextmattress.co.uk Review

No description for this company.

Mynextmattress.co.uk Customer Service Contacts

Unit 4-5 Crest Rise, Leicester, LE4 9EX, United Kingdom

Last update: Mon, Sep 12, 2022 10:57 PM

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Mynextmattress.co.uk Reviews & Complaints (7)

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delivery 3.5 /5

price 3.7 /5

refund 1.7 /5

customer service 1 /5

Stay away from this company paid £600 for a Hypnos mattress which in 3 months has caused me to walk with 2 sticks and am awaiting hospital scans because of this shoddy mattress that dips everywhere! Have had to put layers of fleece blankets on it still is so painful - No refund from them opened PayPal case but lost as seller said I had damaged it! Believe they are selling rejects! and Duds A lesson well learnt never distance buy a mattress - now spent £1300 on a new FV mattress - rubbish company with no customer service don't buy from them
1

1 year ago

review by LauraMemmiche

#delivery(1/5) #price(1/5) #refund(1/5) #customer service(1/5)

This is a superb company in every way. I rang the store for advice on purchasing the right mattress, was helped by a very friendly assistant and purchased a Hypnos mattress at a better price than anywhere else. I was given a delivery date and rung the evening before and again on the day, about forty minutes before arrival. The two delivery men carried a very heavy mattress up a narrow staircase and were very polite and helpful. I was really impressed with the whole process from start to end and highly recommend this company.
5

3 years ago

review by Barbara Murphy

#delivery(5/5) #price(5/5)

Faulty pillows sold and merchant refused to give refund. I had to bring a claim against them with my credit card provider before I got my refund. DISGUSTING CUSTOMER SERVICES. AVOID THIS MERCHANT AT ALL COST.
1

3 years ago

review by X. V.

#refund(1/5) #customer service(1/5)

The service we received from Mynextmattress was first class. Having been let down by Bensons Beds we ordered a mattress and received it just 2 days later. The delivery drivers Tom and Connor were very helpful and well mannered. We will definitely use these people again
5

3 years ago

review by Mrs J. Hukin

#delivery(5/5)

Brilliant company, excellent prices. My Hypnos bed base had a mark on it and I daren’t touch it in case I made it worse. My Next Mattress organised with Hypnos to send a cleaning company out to deal with it for me. The mark was a bit stubborn at first but came off in the end, I’m very happy.
5

3 years ago

review by Maureen Robshaw

#price(5/5)

I received a faulty bed that was 4-5cm shorter than advertised and I was not allowed to return the item because the packaging was taken by their courier upon delivery. 4-5cm doesn't sound a lot but it is signficant in terms of the length of a bed. I raised the issue verbally and in writing with both Andy and Simon (within the 14 days advertised on the website) for a replacement or refund for 'any reason'. I was denied my request. Yes, it is mentioned somewhere on their web site that the packaging needs to be kept for distance selling regs and so you will need to wrestle with the couriers as they automatically try to take the packaging away (perhaps under instruction from MNM in an attempt to remove their obligations?). Despite being rejected under the 14 days offer, surely I am covered under the guarantee and/or the 30 days (as stated on the web site) required to notify MNM of a faulty product and ask for a replacement or refund?! The answer was "No". I raised the issue with Simon and Andy again (verbally and in writing), and apparently a bed made 4-5cm too short is not classed as faulty despite the mattress hanging over the end of my bed and looking ridiculous. MNM said that the mattress was not pushed all the way to the headboard - but it was! I also find it strange that a mattress somehow affects the length of a brand new bed base. If someone can explain that to me, it would be most welcome. The length of the base is short irrespective of if a mattress is on the base or not. I was then told (by Simon) to contact the manufacturer direct. However, the transaction was between me (the customer) and MNM (the supplier), there is no relationship between me and the manufacturer. MNM tried to move the problem to someone else. Despite this I contacted the manufacturer and unsurprisingly they agreed with me in that MNM should not have referred me to Sleepeezee for the reasons I have stated. I have all of the above in writing. Bottom line - If you order and get a non faulty product your gamble has paid off. I am sure they will respond and try to make excuses as they have with other poor reviews. My warning is that if MNM has a choice of assisting you when you are in need, they won't, and will use every dirty trick possible to leave you with a faulty product. .
1

4 years ago

review by Richard Howard

#delivery(3/5) #refund(3/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Mynextmattress.co.uk Review

No description for this company.

Mynextmattress.co.uk Customer Service Contacts

Unit 4-5 Crest Rise, Leicester, LE4 9EX, United Kingdom

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