NectarSleep

It's hard to believe all these 5-star reviews haven't been posted by the company, as my experience was completely different. First off, when the mattress arrived on my doorstep the box itself looked as though it had been kicked down the street, dropped from a roof, and run over by a truck for good measure. This was the WORST packing job I've ever seen in my life, as the mattress appeared to be STUFFED into a too-small box with no exterior box, then sloppily taped all around. One side was even gaping open, as the tape had come open due to the excessive pressure contained within. There were even a few boot prints and holes on the outside, and parts of the mattress protruding from within to complete the picture. I know Nectar is trying to save a few bucks on the shipping cost as they're cheaper than Casper, but, trying to toss a delicate item like a mattress in a flimsy box and hoping it gets to its destination in one piece is NOT the way to retain customers. Anyway, I contact the company to rectify the issue and they offer me a measly $25 credit on a nearly $1,000 mattress. Blamed the entire thing on FedEx, even though it was their poor packing that caused 50% of the problem. Terrible!

Do not buy from this company, everyone who says they have had horrible experiences with customer service, failed ship dates, and the sorry excuses they provide is ABSOLUTELY telling the truth. They advertise deceptively, take their money immediately, and as a customer you get NOTHING! SHADY business. And oh yes, they blame their failure to deliver on FedEx because they’re crooks!

THIS COMPANY WILL SCAM YOU! The previous customer said it perfect! DO NOT ORDER A MATTRESS FROM www.Nectarsleep.com or www.Residenthome.com! I wish I would have seen these reviews before I ordered a Dream Cloud Mattress from them. They advertise on their website- shipping guarantee within 1-2 days after ordering. They never shipped my mattress! When I tried to call customer service (8 times) and email them (6 times), they Only answered 1 time. Only to tell me they are backed up with orders and haven't shipped it yet. Then when I requested a full refund, they said they would have to wait til they get the merchandise back in order to refund me. It never left their warehouse! I have filed a dispute with my bank

Their Support Team will make you jump through the hoops. Once they get your money forget it. There is no help with their team. They are company and money oriented . There are plenty of other Mattress Companies out there you would be better trying one of these.

Site advertised a price and free items. then the site would not show the correct total. Nectar customer care said it was correct even though you could see the amount off and it was adding incorrectly. Buyer beware. False advertising as well as cost switching at checkout.

Absolute garbage company. Shipped the mattress to their own warehouse and then I had to fight with customer service for a week to get a refund. Plus, they never let me speak with a manager. Just trash.

I purchased a king size bed, a bedframe with a headboard and then the additional add ons (that were free), the sheets and the mattress protector and pillows. The bedframe and headboard came quickly. Loved it. The sheets came about two weeks later and then a week later the mattress protector. Still no mattress (with pillows). First problem, the sheets they sent were not white as advertised, they were pink. Who buys white sheets and then receives pink sheets and is happy? Not me. Second problem, the mattress protector is not as advertised either. Who buys something and receives a different product and is happy? Not me. Customer service says that they send what is available because of their policy on the additional add on. Nope, I buy white sheets, I want white sheets. I want what is advertised on the website and not different cheaper products. Keep in mind we still don't have the mattress or pillows. I try calling customer service, nothing for an hour of a wait time. i talk to no one. I wait an hour in the chat Que, and finally I get a hold of customer service. Total time talking to them through chat is 2 hours. They try to have me keep the sheets for $35, but no, I want white ones, they say they'll start the return process and send me white sheets instead. By this time I'm too fed up with this company and I just want to cancel everything and not deal with them any longer. I have to take pictures of all the tags of the bedframe and headboard, the sheets, and the mattress protector. What a hassel, but at least they provide the return label and I'm done with this company. Great price, horrible customer service and horrible way to do business of shipping what wasn't ordered and not receiving what you did order.

Once you try and return their terrible mattress and frame, they make you jump thru so many hoops and take so long to respond that it takes 2 over months...and then they only refund a portion of your money and stop responding to your emails, don't pick up the phone or answer a chat. DO NOT BUY FROM THEM!

the mattress it took almost 2 months to receive and NECTAR refused to issue a refund and cancel my order even though the item did not ship yet. I disputed the charge with my bank and a week after the dispute nectar shipped the mattress and charged me again. NECTAR continues to hold on to my money at all cost. After finally receiving there mattress it Took another months and a half and 7 e-mails to nectar for them to send me a return label. they advised me to call fedex to schedule the pickup and when I called fedex pointed out the return label sent by nectar states to "Bill Sender" meaning I have to pay for fedex to pick up the mattress even though Nectar advertises free returns. After I finally send the mattress back it was recieved by nectar on July 21st. On July 27th I waited an hour online to speak to a representative who advices me they have not processed my refund and that he will process it now and its going to be an addition 7-10 business days resulting in a total of 4 months that nectar has been holding on to my money and avoiding a return. I am disgusted with the lack of customer service but more importantly the lack of integrity this company has. Nectar should be held accountable for their false advertising, avoiding customer returns and providing misleading information. DO NOT waste your time with nectar.

TLDR at bottom This has nothing to do with the mattress itself and everything to do with the abysmal customer service I have experienced with this company. To begin - I ordered this mattress without realizing the expected shipping time was going exceed the limited time window I had. My fault for not realizing, but also not a good look with a long lead time. Anyway, customer service online chat takes hours, literal hours, to talk to anyone and email support takes days. I ordered one queen mattress and they were running a special for two free pillows. After realizing I wasn’t going to get my mattress in time from the order confirmation email, I reached out to online chat and asked to cancel my order and I was told to just wait until the mattress arrives and ship it back. Shipping took 3 business days longer than the shipping time frame I was given and I never (Still to this day) received the pillows that were supposed to come with the mattress. Regardless, I printed the return shipping label and took it to FedEx and it has now been almost 4 weeks and I still do not have a refund or pillows. Since the competition for online mattress dealers is so hot right now, save yourself the trouble and go with a purple (sleep on one every night) or a Tuft and Needle (what I got instead of a nectar). Both great mattresses without the trouble! TLDR: bought mattress with free pillows, didn’t get pillows, mattress took too long so returned mattress, 4 weeks later - no refund, buy a purple.

They promised free sheets, free pillows, and a mattress protector with the purchase of a mattress so I took the bait. This occurred on May 28, 2020. They said my order would arrive within 7-14 business days, with the timeframe being attributed to COVID-19 delays. No problem, I thought. But by June 12th, nothing had shown up. Then, mysteriously, I received the free sheets and free mattress protector at my door. The problem? They were different than the photos on their website, and to make matters worse, there was nothing "luxury" about them. On the contrary, they were 100% polyester and so, so cheap. So between the sheets and the repeated delays, I decided to cancel my order. After being number 83 in their Chat queue, I finally got an agent at the 100 minute mark. She offered to cancel my order, but said the free sheets couldn't be returned because they were opened. Ordinarily, I'd agree with such logic, but not when you send me the wrong sheets to begin with. This complicated matters because I also asked to cancel my mattress order during the chat, which meant the free sheets and mattress protector they sent me were free no more. To make a long story short, I immediately disconnected the chat and filed a dispute with my credit card company. Nectar is garbage company and their customer service is anything but "sweet." Avoid them at all costs, unless you'd like to experience the nightmare that inevitably comes with the purchase of their bed.

Only refunded 1/6 of total cost of product not sent. Customer service did not respond to 3 emails. Lost 70 mins on hold trying to contact them. Order number 3896349. Can not trust this company 0 stars

There promised shipping times are not accurate. I ordered my mattress on a Friday, and received an e-mail confirmation stating the mattress would ship within 2-3 business days. After those days came and went, I chatted with a rep from Nectar, and they assured me my mattress was ready to ship and they were waiting on FedEx. Two days later I've heard nothing. I tried to chat with them through their website, and the feature wasn't working. I tried calling them, but I was on hold for over 45 minutes and never connected to a rep. Hours later when the chat feature finally worked, I talked to a rep who said the same thing, "we're waiting on FedEx". When I complained that they weren't holding up their end of the bargain as far as a shipping commitment I was told that they have 3 business days plus 5 business days to ship. I told her that made absolutely no sense and was deceptive to consumers. They refused to cancel my order, even though it hadn't shipped yet because it was "ready" to ship. I'll be returning the mattress whenever Nectar decides to get it to me. Really poor communication from a company. If I'm dropping $1,000 on a product, that company better send me an e-mail letting me know exactly when my product is arriving. Ridiculous.

I got mattress cover, then sheet set, never got the two pillows, then I did get my Mattress . The box had a few holes in it box was torn in a few places . We did not take it out of the box because we could see it had a cut in it as long as my hand. And not nobody wants to talk to me they have my money and I guess they will just keep running with it. I wish I had saw this page before I order mine oh yea I will let everybody not to buy A Nectar Mattress. they don't care about their about anyone just themselves .Just what am I to do with a mattress that has a big cut in it?? So what will you do about this. Will you just keep my money? I do have pictures I have sent them to uou and didn't hear nothing from yall.

I keep getting the wrong stuff form you guys and it's impossible to get a hold of anyone there!!!!!! Wait time are insane. However, when placing an order you pick up quickly. I will return my stuff as support flat out stinks!!!!! Don't purchase this item or any items for this company

Stay away if you have back pain!!!!!! I've suffered severe back pain for a couple of years, and after looking up Nectar (and then being bombarded by endless Instagram ads) I decided to buy one. They aren't cheap, but I was tempted by the reviews telling me how much back support I'd be getting, free pillows, and the 'last-minute' £250 off offer I'd be getting (which four months later is mysteriously still available), I decided to take the plunge. The delivery was a couple of weeks late, which was annoying but understandable. The mattress was very good for the first week, and I thought my back problems were sorted. Alas. After a couple of weeks the mattress started sagging in the middle, and even when I tried to sleep more on the side I would end up rolling into the middle of the mattress during the night. I was waking up with back pain worse than I'd ever experienced before - some mornings I was unable to even bend down and tie my shoes (all of this given I'm a sporty man in my late 20s). After another couple of months of struggling, sleeping from the other end, and generally waiting for the mattress to sort itself out and live up to its marketing and reviews, I decided to send it back. It took me a while after initiating contact to finally find someone to help. After a few weeks I managed to get the mattress picked up, but I was disappointed to find that the refund had the price of the free pillows deducted. Given that I neither asked nor paid for them I find this baffling. In conclusion, I would recommend going into a real mattress store and finding a mattress that really suits you - Nectar's marketing is very well done, professional and persuasive, but the product itself is poor. If you have a bad back then please, for your own comfort, stay away! And to the Nectar team, please stop charging people for 'free' pillows or change your marketing so that you aren't lying!

I am still enjoying the Nectar mattress after a few months sleeping on it (and curling up in it otherwise--far more often than I should admit). I have had less body pain and don't get so lost in the dips and spring of my old mattress. It is also a plus to have the movements isolated. I can wiggle around all I like and my partner and any bowls or other items on the bed don't go flying.

Well Claire and I (me twice) put my mattress on Vacation hold and come home today to find it soaked not on my porch but once again laying on my stairs!!

We are on our 4th month of sleeping on our Nectar mattress. So far it has been a great mattress. We are not happy with the pillows at all. We have removed some of the filling to try and make them more comfortable but that has not made any difference.

Entering week 3 for you to pick up the mattress. Feel like I am getting the run around. Poor written communication from Nectar.