Newport News

I placed an order for a cute jeweled print blouse on February 19th, 2012. I had been looking at this blouse for a few months and was happy to see that it was on sale for $19.00. Well, when ordering with Victoria's Secret or Overstock.com, they send an email showing the order placed and tracking information so when I did not receive an email from NPN I called mid week and was advised my order "just put together yesterday and will ship in a few days". So vague but I just went with it and hoped for the best. I received my order on February 25, 2012, and when I opened the package I found a strapless gray lace dress size M. Now how did I not expect this? I have no use for this dress and could not understand how the employee could select the wrong item when it clearly is noted on the invoice...just 1 item to pull, bag and ship. I double checked my invoice and sure enough it shows that I ordered a blouse with jewel print...of course I called customer service and the rep advised me to send the package back (at my expense) and I will be issued a full refund. After reading the reviews about NPN poor customer service and delays in issuing refunds, I don't think I will send the order back, I may just donate the dress to a Goodwill or a women's shelter. I just want to be done with NPN and of course I will NEVER EVER order from them again...but I will tell all my friends and coworkers about this bad experience.

You know, I think it's really a SHAME how Newport News has gone down the tubes in the past few years. I used to LOVE this shopping site! I used to even get their catalogue mailed to my house monthly, and would spend hours drooling over the next merchandise I was going to buy.

HA! Not anymore! Not only has this site become SO expensive to buy from (since when have their dresses been over $100??), but their clothes aren't even cute anymore smh. :-( They used to have some REALLY CUTE clothes that were reasonably priced, and didn't break your wallet. I had tons of items in my "Wish List"! But now, it seems like ALL of their clothes are OVER-priced, lousy-looking, and just plain boring. They don't even have a decent sizing list. I just tried looking for an item in my size the other day, and it was not available. I'm a size 6 btw, so it's not like I'm an odd size or something.

I'm just SO dissapointed how this company has taken a turn for the worst. :( This used to be my "go-to" site for when I wanted nice (albeit cheap) clothes for a decent price. Sure, their clothes were never Anne Taylor or Banana Republic quality, but they were still nice, and for the price you paid, you didn't mind!

Now....this site is crap. I just saw tey have a 50% off sale on their items. Ummmm yeah, 50% OFF when items are already priced for $135 dollars?? Ummm...NO thank you. Not in THIS recession.

Smh.....They killed their market when they raised their prices and started giving out bad quality. I never had a problem w/shipping or shipping costs either. Maybe I had one run-in, but usually my items shipped on time and were in good shape.

Idk....It's just a shame... They've lose at least one customer, because I will NOT be buying from them ever again.

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