Next Day Deal

3.6 / 5

Next Day Deal

3.6 Average
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3.6 / 5

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4.8

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1

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3

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4.5

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Nextdaydeal.co.uk Review

Shop online for digital cameras digital SLR cameras lenses camcorders and camera accessories with FREE next day delivery in the UK and many EU destinations

Nextdaydeal.co.uk Customer Service Contacts

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Last update: Tue, Sep 7, 2021 2:03 AM

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Nextdaydeal.co.uk Reviews & Complaints (55)

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delivery 5 /5

price 4.8 /5

quality

customer service 5 /5

on-time

Extremely please with my shopping experience with NDD! Bought a camera as a gift for my family to help lift the spirits during Covid-19. The team were absolutely wonderful. I received and email asking to allow 1-3 working days for delivery because of the pandemic. Carrier companies are short staffed which is understandable. But saying that my item did arrived the next morning as promised. All fully tracked via DPD and a time slot in the morning. I’m super happy with my experience being this the first time too. It’s safe to say my family are enjoying the camera and these memories will be cherished thanks to NDD.
5

11 months ago

review by John

I needed to ask a few questions about the camera and its suitability to me. It's hard when you can't go into shops and discuss it with people but it's safe to say the customer service team at Next Day Deal were more than helpful! I was helped by a lovely representative from Next Day Deal who answered all my questions (even the silly ones). I felt reassured by the amazing customer service and the reviews I had read online. The night of my order I got my tracking by DHL and DPD. I ordered a SD card and my camera. It's handy being able to order both from the same place. Both my items arrived yesterday and I had the evening to get my hand around it and I love it! I did a few test shots yesterday but I cannot wait to use it properly in the next few weeks. Overall I had a great experience and will 100% be back.
5

11 months ago

review by John

First time using Next Day Deal. They were a delight to use and I'm very pleased I did so. I purchased a D850 from them. I received my item this morning and I'm so excited! My tracking was added to my order by yesterday evening and I was able to track it via DPD this morning. The 1hr slot was helpful so I was able to keep an eye out. My camera came securely packaged. I was very pleased and can't believe I haven't used them before. They have excellent service all round! No doubt I will be back to use them again!! Great Job Next Day Deal
5

11 months ago

review by Lilly

I have already recommended them to my friends and family - some of which have already placed orders with them already. I bought my camera last week and I thought I'd give it a week before saying anything. It's safe to say I have no regrets. Great customer service, brilliant prices and amazing customer service! I mean what more could you ask for? I love my new G7X III. It's everything I could've asked for. Let's just say I really recommend them if you're looking for a new camera or accessories. They're now my go to and my friends and family love them too. Nothing buy high praises for this company. Thank you very much Next Day Deal. I will be back again.
5

11 months ago

review by Hannah

Very reliable service! This isn’t the first time using and their service is the same every time - very reliable and prompt. I got my X100V via DPD the next day by a tracked service. Everything was great from start to finish. I can’t really fault their service because it was amazing. If you’re looking to purchase cameras I wouldn’t look anywhere else. It’s at a great price, fully tracked and amazing customer service!
5

11 months ago

review by George

This is the first time using Next Day Deal. So I contacted them on live chat to ask a few questions. At first I thought it may be a robot but no, it's a real person on the other side. They were very polite and professional about the whole thing. They were able to source a lens for me to go along with my camera body which I also bought from them. I got my tracking - everything went well. I was very happy with the whole process. My camera and lens arrived perfectly packed - no complaints at all. They're very reliable and I am happy to recommend them to you too. I will definitely be using them again for future purchases
5

11 months ago

review by Rachel

Super excited to test out my new camera this weekend. I bought myself a camera and SD card from Next Day Deal and I was happy with my overall experience. I was able to track my package by Royal Mail and see that it was at my local depot. I was so excited for it - I felt like a kid every time I'd look out the window. I trust them a lot and if I need any other equipment I will be using them to purchase my items. I'll definitely be recommending you to my friends and family!
5

11 months ago

review by Lucy Jane

24/7 customer support, super quick replies to email and fully tracked items to your door. I mean what else could you ask for. I was recommended to use Next Day Deal by a friend of mine whilst trying to decide on what gift to buy my wife. She’s recently started a YouTube Channel and is into this whole beauty/vlogging trend. It’s safe to say I’m so glad I used Next Day Deal. I used their live chat service and telephone to contact them as I had a few questions to help make my decision. They’re very polite and super helpful. I received tracking on the night of my order and I was able to track it the next morning via DPD. Luckily my wife wasn’t suspicious and I was able to wrap it up and see the surprise on her face when she opened it up later that day. In short if you’re looking for a reliable service and polite customer service look no further. You have nothing to be worried about when it comes to receiving tracking or needing to contact their team as they’re always there to help. I’m glad I went with them and it’s safe to say I will be back if I need to buy more items. Thank you Next Day Deal!
5

11 months ago

review by Luke

It’s the first time I’ve used Next Day Deal. I decided to buy a 90D kit and a lens. They were extremely polite. I’ll be very happy to use them again. It was smooth sailing from start to end. I’m please with my overall experience and I am happy to recommend them to you too. If you’re looking for quick reliable service they’re the place to go!
5

11 months ago

review by M. P.

If it's too good to be true..... ....it usually is. I ordered a camera and lens at a price considerably less than other online retailers, which was also advertised with next day delivery. A few hours after the order was made, I was telephoned and told that due to Covid-19 the next day delivery was not possible and it would now take 3-4 working days for delivery to be made. Couldn't really dispute that and so expected to receive the camera in 3-4 working days. On the 5th working day, still no camera or any communication from the company. I emailed them and requested some delivery info or a tracking number (as is promised on their website) to track the package. I received an email back informing me that the camera had arrived at their London depot (where from I wonder? I had assumed it was already on it's way to me from them) and was scheduled for collection by DHL that evening. However, still no tracking details were given for this. The following day I received another email to inform me that their warehouse had 'made a mistake' and before the item could be collected it was accidentally damaged and they had no other stock to send out. I was then offered the choice of a refund (at this point they have had in excess of £1,000 of my money in their account) or wait another week and they will order another one (obviously no guarantee that I would receive it then either, which would mean another week with my money in their account... hmmm....). The company have had the benefit of more than £1,000 pounds of my money in their account for a whole week. From just one customer. I would imagine if that were to happen to a lot of customers, that's quite a lot of money taken and held before eventually being returned. I am currently waiting to receive a refund, which until received, limits me from purchasing the camera elsewhere, meaning further inconvenience. Incidentally, their website states: "All orders placed before 2pm will be delivered the following day as per our promise to UK and most EU destinations." Just so you know, that is not true. Please make your own choice - I am merely communicating the facts of my experience with this company. I chose the refund as it's best to trust instinct, and when a business can take and hold your money for a week without doing or sending anything, and then you must wait further to receive that money back, I personally find that concerning. Not a good experience. Very inconvenient that they cannot supply what I was led to believe was in stock ready for despatch, then provide different excuses to the products whereabouts and ultimately not being able to supply, and then hold your money preventing a purchase from elsewhere. Definitely no Next Day and certainly no Deal. To be constructive to the business in question - For your own reputation, either provide a payment option to process the payment only when the goods are despatched (i.e like Amazon) or just be upfront with your customers and state that you are taking the money before being able to order and despatch the products yourself, which will add greatly to the lead times you advertise. This way your customer makes an informed decision and there are no surprises, inconvenience or unhappy customers.
1

11 months ago

review by Z. A.

Very pleased with my order. Fast responses to my email. I used their live chat service too and I couldn’t be happier. Very efficient in their service and true to their word. I wasn’t disappointed with the service I received and will happily order from them again.
5

11 months ago

review by Jake

This is going to be a VERY long, detailed, honest review as a WARNING to other people before purchasing from this company.  I came across this website NEXT DAY DEAL when looking for the Nikon D5600. They had a bundle, with the camera - kit lens and then also another lens. This said in stock when I ordered. I messaged the company with an email asking if the price can be reduced and if finance was available. I don't think asking if the price can be reduced is anything bad, I thought I might as well try as if you don't ask - you don't get! As soon as they said no I was okay with that and I made my order straight away (if I wasn't OK with this then I wouldn't have continued to go ahead with a £679.99 purchase) but Aaron seems to think that I was trying to extort him by getting money off my purchase, I was attracted to this company as of course, it said if ordered before 2PM I will receive next day delivery, but anyway everything was good.  I was then emailed saying 'Your order is on the way, track your shipment to see the delivery status. Items in this shipment: Nikon D5600 Digital SLR Camera Black + AF-P 18-55mm VR + AF- P 70-300mm ED VR Twin Lens Kit x 1' Only to then receive an email afterwards saying 'Hi Katie, your order has been processed. It is due for collection tomorrow. Your 70-300mm lens will be shipped separately from another depot'. Followed by 'The lens will likely take longer, it's coming from our Manchester depot that's in the process of reopening since the Covid-19 Lockdown'. I was of course not happy with this at all. I ordered a bundle and was told my shipment, including everything was out for delivery and delivered the following day - which obviously wasn't true. I then went on to ask how long, nothing was said about this when I first ordered, just that it would be delivered the following day and that is when I'd expect it! They then offered me to cancel the order, I didn't want to at this stage as I wanted to give them a chance. They then randomly tried to call my phone in which I sent an email telling them not to call unless I requested a phone call. Aaron then replied that he tried to call but I didn't answer (because I didn't request a call as I mentioned to them) but again told me that the camera and kit lens will be delivered tomorrow and that I will have to wait for the extra lens later in the week / 2-3 days. (This was on Monday 13th July.) I let him know I didn't want to cancel and why it wasn't outlined on his website that it wouldn't be coming as a bundle. Apparently this was an unexpected issue and apologised for the inconvenience caused. I asked 'So what can be done about that as a fault on your part? I ordered thinking it was all coming together as I wasn't told otherwise until after I purchased!' They told me they couldn't do anything about this as I was notified as soon as they knew, and offered to cancel for me and that I should understand due to the current situation. (Absolutely, although I should have been notified before ordering that this wasn't even located in the same warehouse and would be posted separately!) I told them 'I work in online services myself and I ensure to highlight on my website that Covid wil have affected my delivery times'. This was not highlighted anywhere on their website and stated that they're still operating as normal and if ordered before 2PM then it will be next day. I ordered late Sunday evening so obviously I wasn't expecting my item until Tuesday anyway. Aaron then went on to tell me that he is the cheapest UK retailer and that he is sure that was factored into my decision to order from him - completely unnecessary as I mentioned that one of the main reasons I ordered from them was the next day delivery! His emails got pretty unprofessional from here... 'You made the comparison, I simply provided additional information'.  So Tuesday came and I received my tracking details for my camera only via DHL. I checked this and was estimated to be with me by 4:30PM. It got pretty late and the tracking wasn't updating, so I emailed them at 7:06PM asking what was going on. I mentioned that they told me it would be here tomorrow and stayed in all day for it not to be delivered. Aaron got back to me saying that I have misunderstood and it is out for delivery and will be with me today. I then received a phone call off a private number. I answered this. It was Aaron... he spoke to me in a very aggressive tone telling me I have misunderstood and that I need to stop emailing them and wait for the camera to be delivered. This turned into a pretty severe argument where I became very distressed with multiple witnesses in the house at the time listening to how Aaron was speaking to me. He then said 'You should understand that we have no control over delivery as you have your own dog candle making business'. How did he know this? I questioned this and he laughed at me and told me that he has ways to find stuff out based on the technology they have! I then asked if he had taken my personal information to search me on Facebook (as I don't have a website and this is where I advertise my items) he then said of course, we have every right to investigate you if we have concerns that you are a fraudster?! Anyway, the conversation carried on, as many others have said - Aaron is a very frustrating person, he does NOT let you get a word in and refuses to listen to any point you have or to anything you say at all for that matter. If you say something he doesn't like he then gets VERY angry. It ended with me hanging up.  After the phone call and checked my tracking. It now said that the driver was unable to locate my address! (never had this issue before). I emailed Aaron about this, asking if I now have the right to ask what is going on. He replied saying he will chase them tomorrow. I emailed back 'Very distressed and all you could do was laugh. Cancel everything, I don't want anything from your company' in which he replied saying he cannot recall the package and that he agrees he could have handled the call differently and apologised - not good enough. The way he spoke to me was disgusting. Calling me stange, weird and laughing at me a lot of the time. He then continued to push the blame onto everybody else but themselves and they will deliver it for me tomorrow. The address wasn't incorrect - if they couldn't find me on that day, how would they be able to find me the day after? Anyway, I rang the next morning, apologised for getting frustrated on the previous phone call (which really was not my fault at all) just to keep the peace and he told me that he was going to harass the DHL driver all day to ensure it gets to me, it did.  Now the lens.... that was meant to arrive on the Thursday, but of course - it didn't. They told me Royal Mail have issues with the package and that they will get me an update as soon as they can - I told them it wasn't good enough but they replied saying it will be with me on Monday!! A whole week after I made an order for NEXT DAY DELIVERY. They said they'll be in touch in regards to a good will gesture. Monday came and the lens was delivered with a 48 hour service label on my next day delivery item? I rang and questioned them about this for them to tell me that they used next day and they don't know what I am on about - it wasn't their mistake even though you can clearly see that this has been booked in and printed by the company themselves. They offered me a 64GB SD card, I refused this and said I didn't need it. Aaron asked if there is anything else I would need of the same value and I said they only other thing I need is a tripod and they have none on their site, in which he replied 'I will ask our team to get hold of a tripod for you'. Dodgy. No thank you. I can purchase a tripod myself. I let them know I will be leaving my review of my experience with this company and that people need to know what to expect when ordering from them. Aaron replied - Please refrain from threatening us. You should be commending our service instead of attempting to blackmail us. You can follow through with your threat and we react accordingly. We have zero tolerance of extortion. (Aaron loves this word, I have been accused of trying to extort him since this started - how, I don't know but it's actually pretty amusing considering I am just leaving a review of my experience and have ALL evidence saved). I think the only threat which was made was from Aaron here. I called Aaron. He spoke with me and a few other members of my family, not letting them speak and very aggressively. I told him I wanted to return the camera but he said he wasn't going to accept the return.  Over the next few days I had no contact with him and I am not accusing him of anything but I received 3 phone calls from different numbers and when calling them back they claimed they didn't ever call me. I just find this strange as I never have had this problem before with strangers calling me, especially not this often. I then received an email saying 'We've seen your fake reviews and it seems we were correct at your attempt for extortion. We will be reacting accordingly unless it's removed within the hour'. Of course nothing happened because this was just another harassing email from Aaron as I made NO review. This is the only one I have made and it will not be being removed as people need to have a think about whether the discounted price is worth the STRESS. Please just order from somewhere like Argos or John Lewis! I wish I did.  I just want to add - I think Aaron runs this business alone, from home. Waits for your money to be in his account and then orders your item from elsewhere. I requested to speak with 'Sarah' another person from this company and it took a while for her to get onto the phone in which she had no idea who I was, sounded about 12 years old and quickly hung up on me when I started asking questions. Strange. 
1

11 months ago

review by A. Z.

Excellent 5 star service! I couldn’t recommend them highly enough. They’re very professional and deliver on their promises. I’ll be happy to use them again in the future. I bought myself the 90D kit with an additional lens and SD card. They all came securely packaged and via a tracked reliable service. Thank you Next Day Deal for you excellent service and brilliant products! Highly recommend Next Day Deal to anyone looking for purchase a camera.
5

11 months ago

review by Hayley Brown

I have to say even with the slight hiccup I still recommend them. My item came 1 day late but it wasn't their fault. Understandably with the virus/pandemic we're in we can't expect everything to be normal. I was informed to allow 1-3 working days for delivery to avoid any disappointment. They tick all the boxes when it comes to trusting a company
5

1 year ago

review by Millie U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Received my Nikon camera yesterday and thought there was something wrong with it. Turns out I was being silly but NDD's customer service team were able to help me and did a walk through of what I did wrong. They're very helpful!
5

1 year ago

review by Thomas J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Outstanding service! I placed my order before 2pm but because it was a large pirchase my payment didn't clear till after 2pm. it was dispatched the next day and tracking was uploaded overnight to my order. Highly recommend
5

1 year ago

review by James Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I am & was very pleased with the service I received. The camera was exactly what I was after & found that it was very competitively priced. I would recommend NDD & will be using again in the near future.
5

1 year ago

review by Valerie X.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Bought two Sony lenses from Next Day Deal - Great price, kept informed by customer service, tracked delivery on time, both lenses working great. I have no hesitation in recommending Next Day Deal and will definitely be using them again
5

1 year ago

review by Amanda L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Very pleased with the communication through the purchase process. I have purchased through several different camera web sales previously, non of which have been able to respond to my specific order. Their prompt and accurate with replies, which gives you that warm feeling of 'they know what they're doing'.
5

1 year ago

review by Val E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was looking for some deals on Black Friday and I definitely found some. Bought my camera and SD card from Next Day Deal. They dispatched my item on time and I received it on time. Couldn't be happier
5

1 year ago

review by Harry B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Nextdaydeal.co.uk Review

Shop online for digital cameras digital SLR cameras lenses camcorders and camera accessories with FREE next day delivery in the UK and many EU destinations

Nextdaydeal.co.uk Customer Service Contacts

No contact details for this company.

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