Online car parts

3.1 / 5

Online car parts

3.1 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.1 / 5

Trust Score

2.2

Reviews

1

Social

5

Featured

5

Technical

Is onlinecarparts.co.uk legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account not found
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
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Reviews Analysis

19

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0

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0%

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Based on 1077 reviews

Smart.Reviews

3.1

19 reviews

Mamma

2

22 reviews

Reviews io

1.47

81 reviews

Trustpilot

3.4

955 reviews

Onlinecarparts.co.uk Review

Buy high-quality BMW Audi VW Mercedes and other spare car parts online Youll find more than 1500000 car parts such as brake disks exhaust pipes tappets and shock absorbers on onlinecarpartscouk

Onlinecarparts.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 1:22 AM

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Onlinecarparts.co.uk Reviews & Complaints (19)

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delivery 2 /5

refund 1.3 /5

customer service 1 /5

I ordered a large number of parts and paid plus shipping . Didn't receive it because of some problem they said. They resent same order but again it was returned to them . Absolutely hopeless . They dont seem to have a clue
1

1 year ago

review by Y. J.

These guys should be investigated by the UK authorities. They are based in Germany and even though I have cancelled my order within 6 hours they refuse to co-operate. I am going to be writing to the German trade officials who should be overseeing such operations and make sure that they abide by the law. There is absolutely no communication and I suspect that have no stock but buy it in hence the incredibly slow delivery that is talked about on this site and many others. I have given up trying to ask them for my money back even though I have received nothing - I'll spend most of my time now investigating them with the help of the German financial authorities. They wont be in business for very long. Stay well away!
1

1 year ago

review by G. X.

#delivery(1/5)

I wish there was an option for no stars!! I ordered a part on the 17/06/2020, today is the 23/06/2020 and it is still sitting in the parcel centre! German parcel centre!!!! I ordered from a co.uk company thinking the part will be in the UK and be delivered within a couple of days. I know find out from all the other comments that the company is based in Germany! If I had known I would never have ordered! Urgent part I desperately need. How can you use a name like onlinparts.co.uk and not even be in the country!? They should be telling customers this before they order! I will never use them again and I will make sure anyone I know doesn’t go through this Bulls&@t!!
1

1 year ago

review by Gary Radley

Like many I thought I was buying from a UK business, then I looked at the reviews and thought, what have I done. Worry worry worry, however one week after ordering the correct part, well packaged, arrived today. Checking back I had ordered a part for my classic car early last year and had no problems. So it seems I worried needlessly. Very happy with the service I received, only minor gripe is try to follow the delivery trail, written in German. I had to translate on my phone, got it wrong a couple of times and did adverts! Will use again if required.
4

1 year ago

review by Dave Harris

#delivery(4/5)

Avoid this company. They are not a UK company. Supplied incorrect part despite being given vehicle registration number. They charge extra to return incorrectly supplied parts, and then refuse to bear costs of return, in contravention of EU law. Unhelpful customer service, avoid, buy elsewhere, It is unlikely you will get your money back. None of the telephone numbers for this company are in use.
1

1 year ago

review by dave

#customer service(1/5)

I purchased a wing mirror from this company, and the part did not match my other mirror. So emailed them as, they wanted the vin number of my car. I couldn’t understand why. When I received the part it was the wrong shape. I contacted them again told them I was returning the part and they still wanted the chassis number to send another part. Despite having waiting I didn’t realise it was coming from Germany. As soon as it arrived I knew it wasn’t the right mirror, so emailed them again, they were still asking for for chassis number and then asked if I have tried fitting it. I replayed no point as it’s the wrong connection. So sent it back. Then got an email saying it will take two weeks the process the returns. Why two weeks is beyond me... then I got another email two weeks later saying they have put the refund in a despot account so I can use later to purchase new parts. Not what I wanted I was fuming. I paid by credit card, so I should have a refund back to my credit card. The a month later I got another refund saying misunderstanding I will received the refund on my card. I checked my bank account the other day and still no refund and to make matters worse, there not responding to my email. I have lost a total of nearly £60 pounds in a part which they sent was no good the cost of delivery and £14to send it back. This company is not Uk based there in Germany so beware before you place an order. Now I’m having to contact my bank. To get the money refunded that way.
1

1 year ago

review by Maria Cocozza

#delivery(1/5) #refund(1/5)

Beware ordered then realised not UK based needed part that week Cancelled 1 hr after order placed but 2 days later it was processed and sent out unable to contact via email or phone numbers do not work. Managed to get some action via PayPal and told to just refuse on delivery but the courier will not do this without conformation from autodocgmbh so had to send back and its still going to take weeks to process if its not done in 2 weeks I'm unlikely to get a refund via PayPal. Beware had to laugh address at bottom of page reads BerlinUnitedKingdom
1

1 year ago

review by Mick

#delivery(1/5) #refund(1/5)

Ordered a suspension kit for an Audi A6 C6 Avant and received one for an Audi A4 which it won't fit. On the phone they said that they have sent me a replacement because the kit that I've ordered wasn't in stock(I never agreed for a replacement) so they don't really know what they are selling. Unhelpful customer service,is better to avoidthem and buy elsewhere!
1

1 year ago

review by FlorinD

#customer service(1/5)

Avoid like the plague, This company are an absolute joke. The part I bought from them failed, and it is impossible to get a refund. They are based in Germany so not possible to pursue through UK small claims court.
1

1 year ago

review by David

#refund(1/5)

NOT UK Company avoid at all cost. No customer support no response to emails they not even read them. i send them 3 emails 1 hour after my order to cancel it but just ignore me and 3 days after they send me the part i even paid 3.95 charge which give you the option to cancel and return whiteout any question but no they just force people to buy their parts. hopefully paypal will help me to deal with this scammers
1

1 year ago

review by Biser Marchev

Its a shame that they have to be given at least 1 star!! I ordered parts and was promised delivery in 4 days which i was more than happy with. They then sent me a flurry of emails cancelling and reordering the parts i was confused but after a few emails i managed to get to the issue being (stupidity and ineptitude). On day 12 I decided to cancel the order and order from a UK company (did you know that they're German) and received an email saying that there could be no refund as the parts had been shipped, the tracking website shows the delivery status as 'registered for shipping but no picked up' so not actually shipped. Please, please avoid at all costs.
1

1 year ago

review by ewan kerr

#delivery(1/5) #refund(1/5)

They accepted my order, sent very strange emails. Sent the part but it was returned to them. More strange emails about giving me a credit without an explanation about returned item. Starting asking for my vin. Finally two months later and I have a refund of $80 less than I paid them.
1

1 year ago

review by K L Mitch

#refund(1/5)

Okay, Initially, like many others, I thought I was purchasing from a UK company. I was in urgent need of a tail-lamp assembly for my car and required a fast delivery. One can imagine the anguish when I discovered that the company was based in Germany. This information is only presented to you after you have placed the order, although there is a process for cancelling (I considered this option, but opted for letting the purchase run its course). I was able to track the package, and the part arrived, perfect condition, very well packaged. From order placement to accepting it was 1 week to the hour. While I can not fault the product, I agree with a lot of the reviewers' comments regarding delays in communication and the disingenuous way in which the transaction occurs using a German based supplier. I can only surmise that this is a marketing technique to gain extra cross-border business - a little under-handed! In summary, I the part I ordered arrived, it was exactly what I ordered and it took 7 days. The only improvement would be communication, but maybe this is how transactions are conducted in Germany.
4

1 year ago

review by Donald

#delivery(4/5)

I agree with all of the other negative reviews, part ordered assuming it was a UK based company. Part required urgently, and no sign of it anywhere, can't track and no response to the several emails I have sent to the company. I wish we had looked at the reviews before ordering. Avoid at all costs.
1

2 years ago

review by R. G.

I ordered a couple of very symple sensors, and a week later, they say that my name is not the same as shown on the transfer. They keep asking about my bank details. That sounds like a scamm to me. If I do not get a proper answer today, I will put the Police anti fraud department on them !!! They use names taken from somewhere to sound english people, but you can tell they are not. VERY DANGEROUS
2

2 years ago

review by David Z.

Avoid using this group of companies… Avoid using this German (not UK as advertised) group of companies trading under 'onlinecarparts' Sent through a so called 'branded' item in a dirty, oily bubble wrap bag with no manufacture markings on it at all, but claimed it was still the 'branded' item.... Even after having paid extra for their 'safe return' option, once items were returned to them, they have only refunded the item value, they have refused to refund the VAT that was paid originally on the goods.... Be very aware of using these fraudsters....
1

2 years ago

review by Lp A.

#refund(3/5)

The order were sent by two shipments and one went to Germany instead of Cyprus. Thus, it came back to the seller and it took about 4 extra weeks to come. But even the one with "the right address" came after 8 weeks. Worst of all, that packaging is awful, only carton. So one box was damaged by rain (not surprised for 8 weeks trip). As a result brake disks and pads got rusty. It cost 1 hr work and 60eur to clean it and prepare by a dealer. But they still squeaks. The company offered me 3% discount for the future purchases as a compensation.
1

2 years ago

review by Alex H.

Not in UK, says onlinecarparts uk, not true, takes them a couple of days to process order, then approx 6 days to deliver, maybe longer, waste of time, go to Euro car parts & get it same day. To be fair these people are useless!!!!
1

2 years ago

review by Brian R.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
3

by Smart.Reviews

Onlinecarparts.co.uk Review

Buy high-quality BMW Audi VW Mercedes and other spare car parts online Youll find more than 1500000 car parts such as brake disks exhaust pipes tappets and shock absorbers on onlinecarpartscouk

Onlinecarparts.co.uk Customer Service Contacts

No contact details for this company.

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