OnlineSupplyStore

Called when nothing was received after two and a half weeks - was asked to leave message. Also faxed copy of order with request for status. Called again the next day left message, faxed again, and sent email to both addresses. Called 3 business days later (order + 3 weeks) and was told that they would check with the warehouse and call me by 1:00. Called back at 3:00 and was told that the order was being shipped for 2 day delivery. I asked for tracking number and was told they would email me the tracking number the next morning. Called 2 days later and was told they had no tracking number and would contact me with it "today". Called back the same day and was told that it would be delivered that day. Called the next day - still no shipment received nor tracking number -- and requested that they cancel the order and refund my money. They refused because they said it had been shipped. When I complained that without a tracking number that they could not confirm any shipment, they hung up on me. I called back immediately and they refused to answer the phone. I have filed a claim with the credit card company.

I got a Canon A30 compatible toner cartridge as a back up and I recently unpacked and installed it. It was a total failure, and took the machine to repair place and they said bad cartridge. I emailed and called, (hard to get the number) and have had no response at all. A total waste of $50. I would never use them again. Absolutely no customer service, and you can't trust their product.

I received an email 2 weeks after placing my order to let me know that the cartridges I ordered were on back order. That was 7 months ago. I have repeatedly emailed them asking for an update and have received no reply. STAY AWAY unless you enjoy giving away money. :0(

I bought 3 HP printer cartridges from Online Supply Store. Two of the three were defective: two would not seat properly in my printer and one of the three was not in a sealed plastic wrap. The toner powder was dumped out all over the cartridge and the box. I've made 5 attempts to exchange the two defective cartridges. No one will respond to my requests. Now that I am looking deeper at their site, I found that they do not even have a customer service number to contact.

Ordered 3 toners for my Konica on 8/2. Now 8/17, I still have not received. Sent email for status on 8/14 (no reply). Called the phone on invoice, the voicemail said nothing related to onlinesupplystore.com (but some other promotional company). Can't find their direct contact number anywhere. The past (3 years ago), I never had this bad experience with this company order the same toners.

Will pull the plug with my credit card for them to dispute.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.