Designer Discount Sunglasses and Eyeglasses Sales and Repairs

Total turn around time was 2 weeks. I was ready to pitch the Oakley's because I thought they could not be fixed but took a chance and was very pleased. Would easily recommend to anyone. No hassle and no commitment until they could confirm they could fix. Thanks.

I ordered 2 coach sunglasses and best price at any website. More you buy better discount offer.

I ordered Prada Sunglasses from this company in August. They sent an email they did not have my glasses in stock but would search for them. I wrote back immediately and cancelled the order and told them to credit my Visa which they had already charged although they did not have the glasses. THEY WOULD NOT DO THIS.......INSTEAD they started texting me 3 and 4 times a day asking if I would like to work for the company. SERIOUSLY!!!!!!!!!!! I ended up talking to an attorney about this company. I got the texting stopped but they kept emailing me to choose another pair of glasses. They REFUSED TO CREDIT my Visa. Day before yesterday I was talking to my attorney about this company and I got a email that day my glasses had been mailed. After numerous emails and at least five long distance calls I am going to get a pair of glasses that I DO NOT WANT because I ordered from a company that sent me what I wanted within a week.
This company is a SCAM. They do not have glasses..........they search online for them then send to you and I have no idea if the ones I got are real or FAKE Prada's. I certainly paid for real.

UPDATE:

I have turned over all emails from this company to my attorney. I also have all of the TEXT MESSAGES they have sent. My husband seriously wants to move forward and sue this company.
ANY POSITIVES EMAILS YOU READ ARE ONES SENT BY THIS COMPANY. Our attorney said it was easy to check out all positives emails to see if it is the company employees doing this. That Becky is a piece of work. When I talked to her on the telephone one day and asked if I was being scammed she replied "how can you be scammed if you have a order number" now I ask you how stupid was that comment? If anyone is interested we could have a class action suit against this company.

ANOTHER UPDATE:

From: "[email protected]"
To:xxxxxxxxxxxxxxxxxx
Sent: Friday, September 30, 2016 10:08 AM
Subject: Gratuity Request for your order # 790310 by your salesperson Becky.

Hello,xxxxxxxxxxxxx

This email is in regards to your order that I helped you with on 09/23/2016

OpticsFast.com hires only the best salespeople to service our buyers.
These sales people work very late hours, weekends and overtime to make sure our customers get the service and products that they paid for.
We have a unique facility in which you can reward our salespeople, if you are happy with the service you received.

If you are happy with me as your salesperson and would like to give me a tip. Please click on the below link.

http://www.opticsfast.com/[email protected]

Thanks so much, in advance.
Becky S.
Toll Free (866) 216-3478
http://www.OpticsFast.com

MY REPLY: You have got to be kidding me. We have hired an attorney to look in to the company. This company is the very worst I've ever dealt with in my entire life and you think I would tip YOU? I am willing and able to spend a fortune so that no one else will go through what I went through.
I have never in my life had someone request a tip online. That is the lowest of low. Only proves the company is a scam. I can hardly wait to turn this email over to our attorney.
----------------------------------------------------------------------------------------------------------------------------------

TIP YOUR SALESPERSON


Gratuity for your order xxxxxxxxx for salesperson Becky



OpticsFast.com hires only the best salespeople to service our buyers. These salespeople work very late hours, weekends and overtime to make sure our customers get the service and products that they paid for.

At OpticsFast.com we created a unique way for these salespeople to be rewarded. We offer a facility in which customers can reward their salespeople, if they are happy with the service they received.

A gratuity (also called a tip) is a sum of money customarily tendered, in addition to the basic price, to certain salespeople for a service performed or anticipated.

Tips and their amount are a matter of social custom and etiquette, and the custom varies between countries and settings. In some locations tipping is discouraged and considered insulting; while in some other locations tipping is expected from customers. The customary amount of a tip can a specific range of monetary amounts or a certain percentage of the bill.
If you are happy with your salesperson and would like to give them a tip.

$1.00 Dollar


$3.00 Dollar


$5.00 Dollar

Another Amount:

I hereby authorize OpticsFast.com, to charge my credit card in the above amount for my order # xxxxxxxxx
Your confirmation will be sent to xxxxxxxxxxxxxxx

______________________________________________________________________________________

TODAY I GOT THIS FROM BECKY



OpticsFast Sales Team
Today at 2:49 PM

To
xxxxxxxxxxxxxxx

Message body


You got a brand new pair of prada sunglasesses so STFU!

Becky S.

Customer Service

This company has been harassing me with multiple text msgs and emails every day for the last 6 months. No matter how many times I request for the harassing text msgs and emails to stop, they continue. I wish I had researched this company before deciding to use them for repairs to my glasses. After receiving an email stating they couldn't repair my glasses and they wanted $35 to return them, I told them I didn't want the broken glasses back...they just bombarded me with harassing messages.

My optician said there was nothing to be done with my expensive prescription sunglasses (polarized progressive lenses cost hundreds of dollars!) when the plastic frame broke. I had only had the sunglasses just over a year when they broke near the hinge.

OpticsFast repaired it, keeping me informed every step of the way. A lifesaver--thanks!!

My favorite model of sunglasses was discontinued by the manufacturer, but OpticsFast was able to find a pair for me. Their communication and customer service throughout the ordering process and shipping status was excellent. I would definitely recommend this company.

I Completely ruined FOUR pair of designer sunglasses and they made them look brand new. I'm still in shock! The service is professional, efficient, and easy to use!!

A customer service representative emailed this to me, after I told her that we had found the same pair of glasses for much cheaper on another website:

"If you want a fake pair of glasses then you should continue on that path.
IF ITS TOO GOOD TO BE TRUE it probably is.. $20 man? Comon."

I think this was a very unprofessional response.

Once i placed the order online , they immediately processed and shipped the product next day!
A sales person even email me there is a price match possibility. They are fast response and prompt service.

I had such a great experience with OpticsFast at first I was a little iffy about that site until I go a call from one of the workers saying I forget to put in lenses. He explained what needed to be done and was very helpful!

I was extremely new At buying anything online let alone sunglasses and after my original order became discontinued my frustration grew slightly but the customer service team had my back at all hours of the day and night helping me resolve the issue and finding another pair that fit not only my style but my budget as well! Being there at the type of an email or call meant the most. Will be ordering soon again

As a first time customer I had some questions after spending $200 and was told by Dino that it was "standard human knowledge" and to "refrain from ever emailing them again" and this was all before my item was even shipped! I was given a number to reach a manager but this required more effort on my part instead of being able to email, and nothing was done as a result of these insults.

I was promised a $5.00 discount on the cost of my eye glass repair. The discount was never given. After I had done what they asked, they refused to honor their original offering.

In addition, my $50.00 eyeglass repair, somehow became a $65.00 charge on my credit card.

Be VERY VERY CAREFUL in your dealings with OpticFast.

OPTICSFAST.COM did everything just as they said they would as far as soon as they received my order they emailed me and two days later had a price to fix my sunglasses and they said 7 - 14 days to have my order complete and that's exactly what they did. It is hard to find a company now days that do exactly what they say their going to do intead of telling you what you want to hear. GOOD JOB OPTICFAST.

Becky was extremely helpful in my first time experience!
Thank you!

My husband had been complaining about 2 scratches on his glasses for years. I loved that I could send the glasses to OpticsFast for free and get an estimate. The glasses came back in a little over a week and they were all fixed! My husband and I will use OpticsFast in the future for all glasses!!

I was recently scammed out of a new pair of sunglasses purchased from this site. Beware; there are multiple sites and this one in particular has a BBB rating of "F". 1000's of complaints.

They had my glasses in stock, which was a big deal as these are no longer made any more. But then after purchasing them, I got an email stating they were out of stock, but they had a floor model available; "Slightly blemished on one of the lenses".

The first sign I should have walked away. I stated I wouldn't pay the normal price for the floor model and gave them a number I would pay. They tried to barter with me; and I simply told them no; I wasn't interested.

They then agreed to my price; which was my second mistake to allow that to proceed and later I then got an email back stating we agreed on a higher price. Their response was quite snippy when I contested that and said I wasn't interested.

One week later after not being charged, I was:

What came next was just mind boggling; they charged me the retail price listed on their website; well over a hundred dollars more then what we agreed too. Additionally, when I got the glasses in the mail, they were so badly damaged with teeth marks on the arms and the lenses being so scratched, I asked for them to send me a pre-paid shipping envelope so that I could send them back for a full refund. They denied this request and stated I had to pay the entire price as they stated it was known that they were damaged. The picture they sent to me had no damage and the description sent to me about the glasses stated they had a slight imperfection on ONE of the lenses. Teeth marks people...the lenses were just shot as well, massively scratched.

After numerous back and forth emails, I learned via one of them that they weren't floor models after all, but that they were purchased on eBay. There were so many lies and deceptive attempts to-date, I gave them a final chance to redeem themselves or I would call my credit card company. They stated "I" could send them back and once they got them they would evaluate them and if deemed necessary; would charge me a huge restocking fee. I would have to ship them back insured with signature delivery and then have to see if they would let me return them, and if so be charged an outrageous amount of money to have them restocked. And they were so rude in their email exchanges that at one point they sent back an email with the same picture on it multiple times stating "I DON'T CARE, I DON'T CARE".

At that point, I called my Credit Card company and they gladly refunded my money and closed the case.

I sent emails to the BBB, opened a case; notified their website service provider, spent time here and other places as well explaining my experience and then did some homework to find out who this person is that is scamming thousands of people. You don't have to dig very far; he has already been arrested for harassing and scamming his customers, but obviously hasn't learned his lesson. The pattern is; he (Vitaly) scams you; then harasses you when you file a claim. How this site is still on the Web (Go Daddy), is beyond me?

The harassing emails started and continue to come in still. Numerous phone calls to where I simply just block them now.

My husbands Oakley lens snapped out of the frames and I spent almost an hour with the phone system and then the website just trying to find the address to send them into for repair and I finally gave up and saw this website for repairs on glasses and sunglasses. I just want them repaired ! Opticsfast website was so easy to follow and I received an email back in seconds then text messaging saying they sent me a fee prepaid mailing form for the sunglasses to be sent to them. I am very pleased with them. And their personal messages from their staff.

I was a confused, but interested buyer. OpticsFast made my decisions easy. Great job=!

In 66 years of life, absolutely the worst of any company I ever dealt with.