4.4 / 5
Trust Score
4.3
Reviews
4
Social
5
Featured
4.5
Technical
Is organicbasics.com legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Pinterest account found with large audience
- Linkedin account found with large audience
- Instagram account found but audience is small
- Business not mentioned on Wikipedia
- Twitter account not found
- Youtube account not found
Reviews Analysis
18
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites
Based on 735 reviews
Smart.Reviews
4.4
18 reviews
Mamma
5
100 reviews
Trustpilot
4.5
617 reviews
Organicbasics.com Review
Underwear, essentials and activewear made consciously in Europe.
Organicbasics.com Customer Service Contacts
Laplandsgade 11, Copenhagen S, 2300, Denmark
(0045) 78 73 72 70Share the company's rating
Share Preview
Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
Last update: Wed, Mar 9, 2022 11:30 AM
I had to return my items because of the sizes. But I really liked the product so I wanted to buy again just the right size for me. Usually 10% goes off if I request store credit, but they helped me to get the full store credit. I am really grateful.
I also had a difficulty with sending the items back. They helped me to find a way to send it back since I didnt live close to the original post office the system recommended. They are very helpful!
Then I wanted to buy again. For some reason I couldnt pay. So they offered to order it for me. My store credit covered almost all of the sum, but they offered to pay it, because of the malfunction.
So nice! I really feel I was heard and they genuenly helped me.
The customer service is above expectations! Very fast answers and solutions.
I highly recommend this brand.
I reviewed the measurements with the customer service via email and decided to switch to an M. Admittedly, I had taken the measurements before ordering, but in our emails instead of looking at the table measurements, I received more info on the pants' measurements (that was very helpful).
The bottom line is that they are a bit bigger than "usual", but I guess they are also meant to be like that. I also remember reading in the size guide that if you are in-between sizes, your height may be a good way to pick the correct one (and, at least in my case, this was true). I kept the L for the top because I liked having a roomier sweatshirt.
The exchange (especially the return shipment) was a bit confusing to me (I did not automatically get detailed info and the link did not work for some reason) but the customer service (via chat this time) was always very helpful in providing information and sending the correct link.
Regardless of the small issues mentioned, 5 stars are due for both products and customer service!!!
Serena
I had an issue with a sweat hoodie and pants but it was handled so perfect by the costumer support professional and smooth :-)
I encourage you to evaluate the size of the sweat pants. They are quite big at least one size S equal M or even XS
It will raise the costumer satisfaction:-)
They send me a giftcard to buy another bra and a code for free shipping. Great customer service!!
I also loved the option to browse the webshop in a low impact mode.
Their items are exceptionally versatile and fashion-forward while remaining environmentally friendly. A total win/win.
The customer team are always fast to respond and super supportive, big shout out to Martin who has helped to handle my request in no time.
Thank you OB
Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites
Organicbasics.com Review
Underwear, essentials and activewear made consciously in Europe.
Organicbasics.com Customer Service Contacts
Laplandsgade 11, Copenhagen S, 2300, Denmark
(0045) 78 73 72 70Share the company's rating
Share Preview
Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
2 years ago
review by Adrian Madden