Oysho

3.5 / 5

Oysho

oysho.com
23 Reviews
3.5 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.5 / 5

Trust Score

1.2

Reviews

5

Social

5

Featured

5

Technical

Is oysho.com legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Instagram account not found
  • Pinterest account not found
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  • Youtube account not found
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Reviews Analysis

23

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Oysho.com Review

Tendencias Primavera Verano 2020 - Descubre las ltimas novedades de bikinis baadores pijamas sujetadores y ropa deportiva en Oyshocom

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Last update: Sun, May 1, 2022 10:27 PM

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Oysho.com Reviews & Complaints (23)

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delivery 5 /5

price 3 /5

quality 1 /5

refund 1.2 /5

customer service 1.2 /5

Today I went to Pay for my dress in the store Oshyo in Villago Mall in Doha Qatar. The dress was tagged atQr199. When my debt card went through I was charged QR269. Sales lady (who I was informed was the manager just ripped off the price and said “oh it was tagged wrong”then asked if I still wanted it. We went back and checked the rack of dresses and found that they all were tagged at QR199. The sales lady then walked away with all the dresses to the back to change the price. Because I felt the sales lady was rude and didn’t really care about the mistake I said I wanted a refund. She did the refund using my debit card and said I will get my money back in 12 days. Like “WTF???? This so wrong!!!!!!!! I should be able to be refunded my cash back right away especially in this circumstance!!! I am so angry and feel I never want to shop at this store again!!! Oshyo you lost another customer!!!!!
1

2 years ago

review by SusanneWolstenholme

#price(1/5) #refund(1/5)

The material of the nightwear shredded everywhere during the first wear. All over the bedroom and duvet like thick dust. I am concerned about what I inhaled. I havevplaced numerous complaints via email and 3 weeks later I have yet to be acknowledged. I have yet to receive a reply. I have yet to receive an apology. I have yet to receive a refund. Separate orders placed did not arrive. The items were ‘lost’ during delivery. They did not arrive in the guaranteed 4 days. They are still missing 3 weeks later. I have not received a refund as Customer Services told me they cannot issue a refund for items that never arrived until they arrive back at the warehouse. The store is responsible for delivery. If they do not arrive, a refund is due immediately. 3 weeks later, no order, no refund, Oysho still has my money. FRAUD.
1

3 years ago

review by K. Q.

Really bad returns process. I had two pairs of pants in different colours but the same style and one was sewn incorrectly so the waistband didn't stretch. I wanted to be sent a replacement pair that was not faulty but found the online chat time consuming (over half an hour) and a little rude to be honest.
1

3 years ago

review by P. O.

Oysho has been quite possibly my worst shopping experience followed by very poor customer service. Having a bought jacket in which the insulating started to fell apart in just two days and the fault department taking no responsibility, the refund or return has been refused without testing the actual item. I decided to give thought oysho sport a chance but I have really learned my lesson. I would not recommend anything from their sport collection but the pyjamas. Making a faulty item is one thing, taking no responsibility is another. I am truly disappointed at ethos of this company.
1

3 years ago

review by Tereza Drabkova

#refund(1/5) #customer service(1/5)

I ordered leggings online and was initially satisfied with the fit and look of them. But then they ripped the first time I wore them. After I contacted customer service they told me this defect was not refundable.
1

3 years ago

review by Z. Y.

#refund(1/5) #customer service(1/5)

Extremely poor customer service. I have been charged for a package that I haven't received. No-one is responding to my e-mails to resolve the issue. Terrible service!! I am reluctant to give even 1 star here!!!!
1

3 years ago

review by Charlotte Stubbs

#customer service(1/5)

awful customer support, absolutely useless. i got an e-giftcard from my friend and couldn't use it because their website had technical issues. After one month of several emails and calls they just send me the same card number which didn't work again. so i had to ask for refund... really frustrating experience! they should definitely work on their website usability Although some products are nice
1

3 years ago

review by Marina

#refund(1/5)

First time i wear the pyjama and it ripped off on the side. Quality is not good. They have nice designs but dont be fooled by it. Not happy at all after buying 2 pyjamas. Never again! Did not jump, did not run in my pyjamas ....
1

3 years ago

review by V. B.

#quality(1/5)

Quality has gone really bad. I bought a pj and I had to look at 4 different shirts of the same size to find one without a defect. But the worst is the pants I bought of a different set. It’s from the new collection with what looks like Indian fabric in blue with metallic thread. The pants is so prickly and itchy that I cannot wear at all. I hand wash all my newly bought lingerie so I can it return it. But I’m praying that Oysho fabric buyers read this review so they avoid future mistakes.
1

3 years ago

review by Rina Jaber

#quality(1/5)

Paid via iDeal and never received the goods. They claim i didn't pay, even when i showed them the payment transcription. Fighting for my money back for 6 weeks now. They are scammers!!!!!!! Don't trust your money with them.
1

3 years ago

review by N. J.

Ordered online and received an item that was clearly worn - it was marked and had no label on it. I contacted customer service 4 times about the issue over the course of a month and still haven’t received a response other than to say the concern had been forwarded to the correct department after 3 weeks of contact. truly awful customer service and disgusting to receive an item that’s clearly used, wouldn’t buy from them again
1

3 years ago

review by Hannah

#customer service(1/5)

I ordered my leggins over a month ago and never received them,although Royal Mail says that my parcel has been delivered. I contacted them over 10 TIMES and nobody has been able nor willing to help me by giving me a refund or resend my order. They keep saying that they’re going to issue a refund but it never happened. I’ve never experienced a worst customer service. EVER! It’s very disappointing and I will never shop with Oysho again. Now after a month I still do not have my parcel nor received my Refund. It’s simply disgraceful and unprofessional.
1

3 years ago

review by Federica

#refund(1/5) #customer service(1/5)

I have to agree with all that has been written previously. In the past I have ordered items which have been of reasonable quality and have received an instant refund when returned items. However my last order has turned into an on-going saga. Two items ordered, one perfectly fine, the other still had the security tag attached. I returned the items, having sent photos of proof of postage and the goods themselves. I asked for a replacement. These arrived, however still had a security tag attached. Decided to go for the refund. (In hindsight I should have gone to any old clothes store and asked if I could borrow a tag remover). Again photos and proof of postage sent. This time no answer. E-mails and twice weekly phone calls. You can't get through to the "refund department" as they won't give the phone number or e-mail address out. Complaints can only be made in-store, of which there are none in the UK. Whatever happened to the customer is always right. Goodness knows what would happen if you just didn't like the item you received. Take heed and order from Oysho at your peril, read the reviews below and make an informed decision to stay well away.
1

3 years ago

review by Q. S.

#quality(1/5) #refund(1/5)

Worst customer service I had ever had in my life. I give them one star because there is no zero stars. I will never buy with them again (and I have been buying from them for many years because I like their products). I ordered online and everything arrived without problems, but when I returned some items (all of them in the same box and bag) they claimed that they only received part of them and I never got the refund. It also took me more than a month of emails back and forth for them to check the issue. NEVER AGAIN.
1

3 years ago

review by E. X.

#refund(1/5) #customer service(1/5)

Horrendous company, items are extremely poor quality and no one ever responds to the issues. I brought a pair of pj’s and within 2 days of wearing them the seam in inner leg had split. They had not been washed. No one is dealing with this or bothers to return my calls. Absolutely awful. Do not buy from here
1

3 years ago

review by Claire Wyatt

#quality(1/5)

I strongly recommend that you DO NOT buy from here, the quality of products are so poor and the customer service terrible, I have never had my request dealt with seriously. I brought a pair of pyjamas, and within 2 days of wearing these the inner seam on one of the legs had come apart. These had not been washed. I contacted Oysho and was asked to send photos and date of purchase. I did this along with the receipt. I was then asked to send a picture of the inner label which I did. I was then asked to send a picture of the outer label which I obviously did not have as I had worn the item. They did not accept this via email so I had to call them which was eventually accepted. I was then told to return the trousers and they would refund. I have to pay to send the trousers back. I advised that I also wanted to return the pj top as I did not want it without the bottoms, as I was told they could not exchange the trousers and send me another pair out. They told me that returning the top was not possible as it does not have the outer tags. I would not have worn this if I had thought this would have happened. I have contacted oysho several times and they have not returned any of the calls I have made to discuss this, or ring me at different times than stated in my email. Terrible experience do not buy from.
1

3 years ago

review by Claire

#quality(1/5) #refund(1/5) #customer service(1/5)

Terrible Customer Service. It took me multiple attempts to get through to someone about a faulty item. I asked for a replacement (after a lot of back and forth), they finally agreed to it. I have it in writing from their customer team in an e-mail. I tried contacting them, asking for the replacement and they told me the item is sold out. I went on the site and found it IN stock. I asked again for a replacement and they refused to grant a replacement. They told me they could not provide a number other than what is on the customer service. Honestly, the WORST company customer experience I have ever had in my life.
1

3 years ago

review by Alicia

#customer service(1/5)

First time ordering off this site (I found them off an Instagram advertisement). Bought three pairs of briefs. None of them were in protective plastic, just shoved in a cardboard envelope with no receipt or anything inside. One was really dirty. It looked like they’d fallen on the floor in dust or something, so I spoke to someone on live chat. They asked me to send a picture with the tags and inner plastic hygiene sticker, which I did. They I asked me to confirm whether I’d worn or washed them (oh yeh right)! They said someone would get back to me after they had ‘investigated the pictures’. I had to chase their response and all they came back with was, send them back and we’ll refund. Oh and I needed to print my own returns label. (I have no printer and this was during lockdown). No apology or anything. I won’t be buying from them again or recommending them to anyone.,
1

3 years ago

review by A. O.

#refund(1/5)

Very poor service from my one and only online order. Buyer beware. Package was in poor shape on arrival. Compression leggings had a security tag attached and underwear in my order was missing. Had to prove this through photos (how do you prove something isn't there?!) and print my own returns label. Instead of getting a replacement pair of leggings, they issued a refund and completely ignored the missing underwear. Couldn't get through to customer service number (after holding for 30 min) and they've ignored my email. Please don't put yourself through this! Not worth it.
1

3 years ago

review by Deirdre

#refund(1/5) #customer service(1/5)

I just bought my first ever purchase online from London, The delivery was very very quick! the product is good, well priced and i LOVE the did not use plastic for packaging, nor over packed, very simple in a paper envelope, love it! helping the planet! very happy
5

4 years ago

review by Veronica Y.

#delivery(5/5) #price(5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites

Oysho.com Review

Tendencias Primavera Verano 2020 - Descubre las ltimas novedades de bikinis baadores pijamas sujetadores y ropa deportiva en Oyshocom

Oysho.com Customer Service Contacts

No contact details for this company.

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