3.9 / 5
Trust Score
4.5
Reviews
1
Social
5
Featured
4.5
Technical
Is paulstv.com legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
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- This website has existed for more than 3 years
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Reviews Analysis
30
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 20 authority websites mentions and 0 mentions in other websites
Based on 30 reviews
Smart.Reviews
3.9
30 reviews
Paulstv.com Review
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Last update: Sat, Nov 19, 2022 1:08 AM
I was promised White Glove service and to be called 3 hours before delivery. The shipper Radiant used a third party Mobileair and these details were not passed on to them.
The box sat in storage for over 2 weeks because the shipper failed to call or update the tracking number on the product. Turned out it was delivered January 7 and over 2 weeks passed before I found out about it. Shipper just left the box and looked for someone to sign for the box, they did not allow anyone to unbox or inspect and certainly didn't care if I signed for it or not which I DID NOT.
I was very unhappy so I contacted Jarad my salesperson at Pauls's television I told him that I would not be able to inspect the television as I am now away and that I expect them to honor a return if any problem arises as they did not ship it with white glove service nor was it unboxed or inspected. He defiantly said no and said once the shipping company has left it is no longer their problem.
I return and unbox it today (January 29) from the warehouse
No damage to the box and the glass panel is smooth and pristine with no cracks however their are multiple cracks inside the panel clearly the result of manufacturing defects or shipping damage.
I contact PaulsTV customer service this time and once again get given the run around, I was told to write an e-mail, they wouldn't give me a claim number and I was told I have to take numerous pictures of the panel front and back and the box. I start preparing this e-mail and take the pictures and 15 minutes later I am contacted by someone from PaulsTV who tells me my claim is denied, even before I have sent in the e-mail.
I ask them how I can ship the television back to them and they tell me that they will not accept a return and refuse to give me the shipping information.
Well $2799 USD for a television and before fully unboxing it or plugging it in for the first time I am already told by Paul's television they will not accept a return.
Further Panasonic will not accept a warranty replacement or exchange as the fact the television has not been unboxed yet means that it was damaged in shipping which they do not cover.
NOONE AT PAULSTV could care less about their CUSTOMERS or any AFTER SALES SERVICE.
I suggest to all of you to follow up any claims with BBB, Panasonic Head of Sales, Ripoffreport, yelp.com, Paypal and/or your credit card company.
I will give Paulstv a few days to resolve this dispute otherwise any and all legal remedies available to me will be exhausted.
Thanks Albert
He kept in constant contact with me throughout the process and even called me 3 weeks after my purchase to see how things were with the new set. The delivery of the TV was fast. They carried the TV to the second floor and unboxed it for me. I appreciate the phone call they made to my bank to verify the purchase in order to prevent fraudulent purchases. I am currently doing my homework on a surround sound system to accompany the 65" ZT60 I purchased. I will also be researching a smaller TV for my bedroom and a wall mount for said TV. Without a doubt I will be purchasing theae items from Paul's TV again with the help of Shane. I hope this review helps anybody trying to figure out where to buy their TV.
when I opened the box I saw right away that the speakers have been used
upon contacting pauls tv they right away said they don't sell used and I should send them a picture,
i sent a picture and they said it looks new, how can this item be new when the wire was dirty and all tangled up and the speakers had clear signs of use,
they took back the item and charged a restocking fee and they didnt refund the shipping,
if you ship used stuff when advertised as new you should give a full refund....
im never going to buy from this store again .
please do yourself a favor and never buy from them EVER they will rip you off
Certainly worth and trustworthy.
I bought a $2K TV from these guys few weeks ago and honestly the worse buying experience I have ever had to date from a local retailer. Delivery guys showed up with a beaten-up TV box. If I am not mistaken, their warehouse was just only 25-30 miles from home, so it can’t be this bad?
The original seal was breached as well. It raised a red flag right away.I was trying to reject delivery and instantly, one of the guys gave me a dirty look and he seemed very upset. He kept insisting it was brand new. I thought Paul’s TV is a respected retailer and in case something goes wrong they’d take care of the issue so I signed off papers and accepted delivery rather than dealing with an intimidating driver inside my home. I WAS WRONG.
I had made the driver to put a note on the paperwork that further inspection was needed since I was very suspicious of its condition. I WAS WRONG AGAIN, the "NOTE" didn't help at all.
The TV was indeed an open box/used not brand new as advertised. Bezel were scratched-up and protective wraps were missing. I demanded a replacement but they offered $150 for the scratches and obviously its current condition. I had to send them pictures so I get the compensation, pathetic.
It’s pretty much because I signed off the paperwork there’s nothing they could have done apart from compensation. Anyway, it was their goal not to take the TV back.
I could not believe because I used a coupon they'd have pulled a shameful and appalling M.O.like this.
Thanks Jarad Goldstein. You rock!
Told him I just wanted info and would not buy something as expensive as a Smart TV over the phone. After talking with Jon for a while I grew more comfortable. He was easy to talk with, not pushy and not trying to over sell me. I was so at ease I bought my TV and 2 sound bars. Very very happy with the whole experience.
Usually stable businesses have more than 5 authority websites mentions, this one has 20 authority websites mentions and 0 mentions in other websites
Paulstv.com Review
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The whole experience with Pauls TV has been great. Shane explained the procedure and kept in contact with delivery, extended warranty, etc.
I definitely will use them again for any purchases and I certainly recommend them.
3 years ago
review by Bdud Y.