PCTek Online

Received product 7-25-08 the advertisement for this Sabrent DVR card promised MPEG-4 compressed files they are not, they are AVI files taking up 10 times the amount of hard drive. Also a owners manual was to be in the box, it was not. I tried to call PCtekonline for 4 days, message says this voice mail box is full try later. I have sent e-mail to rma@pctekonline for four days with absolutely no response. I am trying to recover my money through mastercard. Will repost with update. In the mean time I highly recommend avoiding this retailer.
Update as of 9-12-08 after 6 weeks PCTeck never responded, I had to go to my credit card company for a refund. My reccommendation is to stay away from PCTekonline.

Ordered at 3:58PM EST on the 23rd and at 5:03PM we already had a tracking #. Showed up this afternoon.

The items could have been packed a little more securely but nothing was damaged.

I will definitley add PCTek Online to my list of trusted internet vendors.

Great company, After my battery died, after 4 months, and was outside of its warranty the company offered me a new one at their cost price! Definitely would do business with them again.

I purchased a desk top PC from United PC Tek with a 90 warranty. Within 6 weeks the hard drive failed. They would not honor their advertised warranty. I had to pay $128 out of pocket to replace the disk and restore the data for my business.

Ordered a USB>IrDA adapter on the 14th, received it on the 19th. Very prompt, quality service and shipping.

I ordered a $100 worth of PC parts on 11/7/07, I got an order confirmation immediately and that was the last communication I ever got from them. Two emails have gone unaswered, I phoned the 888 number and no one answered and I could not leave a voice mail because their mail box was full. I have emailed them to cancel the order but who knows if that will happen or not. This maybe a continue saga....possibly more to follow.

I ordered an Impression MP3 CD player from this company on March 13. Living in NJ, the order arrived Monday on March 16. However, the player had a few problems with it. Batteries didn't work in the player and the player didn't recognize MP3 CDs, I immediately contacted them for an RMA. The customer service directed me to their RMA page. I sent an email and got an RMA number the next day. The following day I sent the player back and wanted a MAX-300 player in exchange for the MAX-280 which was a 4$ difference. They agreed to it without any charge. They assured me that they would send out the RMA on Monday. But I waited till Tuesday and even Wednesday but the player didn't arrive. I contacted them and they said they don't know about it and had me call them back twice. On the third time the Customer service told me it had been shipped. I asked them for a tracking number and they handed it to me, and to my surprise they just shipped it the day I called them. I received the player the following day and it's working fine so far if you ignore some problems with it, like inability to play MP3s with different bit sampling rates, but this is likely a manufacturer defect.
All in all, I am pleased with the transaction but Customer service could definitely use some work.

I placed an order a month ago. I received an automated message confirming my order, but have not heard anything since then and the product I ordered has not arrived. I emailed PCTek 10 days ago asking for a status update and have still not received a response. I called their toll free number and received a message indicating that their voice mailbox is full, so I couldn't leave a message.

Failure to fulfill my order, provide any explanation of why, reply to my email, or be available for a phone call makes me wonder if this retailer even still exists.

Complete waste of time.

Ordered Sunday night, shipped Monday morning, arrived midday Tuesday. Best price (including shipping), reasonable shipping charge, and couldn't have been faster. The monitor cable I ordered was thick and sturdy. I would _definitely_ buy from this store again.

Order Keyboard and mouse on wednesday around 1:00pm got tracking number around 6:00pm that product was shipped. UPS delivered my package on thursday. I was impressed. I live on the east coast maybe that's why it didn't take that long to get my stuff. Prices are very reasonable. Keyboard was actually 6 dollars cheaper than the original site i was gonna order from. I would do bussiness with them again.

I ordered a part, got a confirmation e-mail immediately, and then nothing for 2 weeks. Recently called to cancel the order: left a voice mail message and e-mail in quck succession, and then got a return e-mail confirming the cancellation in under 10 minutes. They were rather eager to get rid of my order, and I don't think that the part I had ordered was even in stock, but there was absolutely nothing on the website to notify me of this.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.