Pet Insurance

I recently had a sick puppy and had to spend a lot on vet bills. The online system allows you to upload your paid invoices and vet noted easily - it only took minutes. Best of all the refund came through in less than a week - amazing service. Very satisfied customer :) thank you

I've had 3 accident policies for 4 years with this company & am happy with low premium increases after the rip off nightmare with Bow Wow where increases were 20%+ a year despite no claims. Also happy with great customer service. First claim was a hassle but recently lodged my second claim & it was paid quickly. Fantastic customer service from both Natalie & Rebecca is much appreciated. Definitely recommend this company to anyone looking for good value pet insurance.

I have 2 whippets who are accident prone, one has required stitches on 3 separate occasions due to run ins with tree branches. The smaller one just received stitches to her leg from an injury sustained in our back yard (still don't know how she did it). I have had both my whippets insured for accidental injury for the past 3 years and am very pleased with my policies, having made 4 claims in 3 years. Payouts are generally less than a week after my vet submits my claim and the premiums are very reasonable. I can't recommend it highly enough to owners of Italian greyhounds, whippets and greyhounds who are looking for accident cover for their hounds at a reasonable cost.

After 5 years a member and no claims, my dog had a run of various different minor issues. I put in 10 claims from the past 18 months and 8 were rejected as not being covered due to small print, and of the two that were accepted; one gave me a return of $4.19 and the other didn't even cover the excess that was never outlined when I joined. Biggest waste of money, and an absolute disgrace!

I have had my dog insured since the day she was born- The breeder had her insured and we then insured her. My dog had BAD allergies- allergic to Chicken (which is in ALL dog food) Sorghum (again- in all dog food) barley, peas, kangaroo, tomato, soybean..... Pet insurance Australia refused to allow, our medium cover, to be claimed (even though our Vet stated it was necessary) for her special kibble - They claimed it's a "diet "and diet food isn't covered ! They also knocked back medication that she needed, claiming it was "training "medication (rubbish) They did however approve her pain medication- SO- paying $45 a fortnight for EIGHT YEARS and being able to claim back a lousy $70 every 3 months- I transferred to Pet Insurance . com .au --- Same company holds insurance on Pet Insurance Australia & Pet Insurance --
So- I told Pet Insurance Australia.com.au that I was leaving them and signing up with Pet Insurance - as they were cheaper ---(they laughed at me and told me that I'll be back and then I'll have to back date all missed payments ) so, I sign up with Pet Insurance.com.,au ----( paying BOTH insurances, so it doesn't lapsed... ) and OVER 2 months later (lodged in October 2018- now middle of Jan 2019 ) they refuse the pain medication claiming it's a pre existing condition.
HOW can a dog that's had insurance NON STOP - since the day she was born, have a pre existing condition??? She's only been on the medication for a year... SAME COMPANY --- I cancelled it with them and will NEVER go back to anyone with HOLLAND Insurance.... RIP OFF.. and I rang them and told them to cancel it this morning... so if they say otherwise they are liars... I also used 4 letter words to let them know what a rip off to a pensioner they really are... I go without food to make sure my dog had coverage and for what ! NOTHING... No more - rip offs.
-(C&P from their websites) - Pet Insurance Australia is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473; AFSL 241436) . Petinsurance.com.au is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard);
P.S.
Have lodged official complaint with Ombudsman

No premium increases for 3 years and customer support thus far fantastic. Website easy to use and information easy to understand.

I got my cat on August 24, 2020 and took the policy out for him in September. I like that the policy gives me $5000. a year cover for accident/illness at a really Great monthly price. It gives me peace of mind knowing he's covered as Vet bills are not affordable right now, he just turned 7 years old so I'm covered for his older years now. My only negative re the company is that I didn't receive the welcome/policy pack as promised. I did finally get it all after calling the company a few weeks ago, and the agent was terrific at getting it all sorted out on the spot. Also the Vet clinic I go to had good things to say about the company.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.