Phoenix Health Fund

3.9 / 5

Phoenix Health Fund

phoenixhealthfund.com.au
15 Reviews
3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

4.1

Reviews

3

Social

5

Featured

3.5

Technical

Is phoenixhealthfund.com.au legit?

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  • This website has existed for less than 3 years
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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

15

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Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites

Based on 15 reviews

Smart.Reviews

3.9

15 reviews

Phoenixhealthfund.com.au Review

Phoenix Health Fund - Private Health Insurance that039s designed for members not profits Compare your policy with us today

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Last update: Wed, Mar 9, 2022 2:10 AM

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Phoenixhealthfund.com.au Reviews & Complaints (15)

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delivery

price 4 /5

quality

customer service 5 /5

on-time

I tried to join today Phoenix Health Fund, after being decades with a different fund. I was speaking to the Phoenix Health Fund telephone operator and we were doing the payment part and she said she had to go. She deliberately hung up on me because she wanted to go home. She said it was her knock off time. Very poor attitude. She was incredibly rude to someone trying to join, imagine what Phoenix Health would be like to those trying to make a claim. I don't need to be treated like dirt when I'm trying to pay an amount of thousands of dollars.
1

3 years ago

review by Tec Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I joined Phoenix Health fund in 1970, that's 46yrs ago, I had a couple of kids & now consider myself a 'Senior' citizen. In all those years I never had a problem, all claims have been handled without any hassles, I would definitely recommend this health fund to anyone
5

3 years ago

review by Young Normie

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I've been with Phoenix for over a year now and i am very impressed.
they dont have shareholders and the benefits i recieve back are far better than my previous fund.

Plus im now purchasing a product that cost me about $90 less than what i used to pay for with my old fund... and it still offers me the same Top hosptial and top extras product!

The best thing is when i call the office, a real person answers straight away!

My advise is to check out the funds that dont advertise on TV and through advertisements in your face. Logic tells me that all this media is paid through members pockets!

I recommend this fund to all my friends because its great value and i'm not paying a mint to keep it.
great affordable cover, better than the bigger funds, customer service is perfect
5

3 years ago

review by Banzini O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Been a member for 38 years, but sadly, their performance has dropped. Firstly, they increased my premium by 12% in April (so much for the Govt herald 4% average rise). When queried, their reply was, "It's a very expensive product and we don't offer it anymore"! Sounds like that they are trying to price it to force us to leave!
Secondly, I updated my glasses the other day, and my annual limit is allegedly $310 BUT the most I can claim per year is $220 (go figure) and then I had to pay an extra $56 to have an anti-glare coating to make it safer from me to drive at night...
The scary thing... according to Choice, Phoenix is one of the best funds, though it appears under the skin they are all the same. Not for profit - Bollocks
2

3 years ago

review by Graham T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Been about two years with Phoenix, having family insurance at somewhat mid-level. Prior to joining, I did a thorough research and joined because they had competitive price and also very good ratio of limits/allowances for Orthodontics. Additional services in hospital cover is a very important bonus. In practice, it's a hassle free fund. Amazing phone support with all questions carefully considered and answered. Blazing fast claims with nearly same-day confirmation and payment coming in 1-2 days max! Always updated on time about any changes and premium reviews.
Highly recommended.
4

3 years ago

review by Paul N.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Very poor service Different answers from one call centre person to the next At least 2 days to answer an email (Had enough bad service My son was left off the membership card when I came to use it for optical I couldn't "All we can do is say sorry" "You pay for it and fill in a claim and we will get it back to you in a few days" Left the fund on 31 March 2018 still they take the premiums from my bank account When queried "We can only refund you from today and can't backdate it (my email was dated 3 days earlier but they didn't get around to answering it until later) Sent a reply 2 business days ago Still no response and no money back Next step ombudsman. I thought goint to a not for profit would have been better Not in this case! Disgusted
2

3 years ago

review by Chris61c S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Overall the premiums are cheaper than any fund I've looked at for top extras cover its been nearly 2 years since I joined and they have been great! I find them especially generous for dental and optical which is what we mostly use it for. Joining was easy and hicap card turned up quickly.
5

3 years ago

review by Tam1985 B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I only recently joined Phoenix Health Fund & found it a painless procedure (excuse the pun). Avery capable lady by the name Cass walked me through every issue, &answered all my concerens. For first impression I give you Five Stars.
5

3 years ago

review by Ken S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We’ve been members of Phoenix for over 7 years but before joining I contacted them and researched the fund over a 12 month period.
It paid off.
Had many problems with another fund with aggressive staff.
Claims to Phoenix are paid the same or next day.
No arguments about claims and everything is clearly explained.
If there are any difficult questions which are unable to be given a simple answer they have been put to the board for determination.
Really friendly approachable staff.
I have also referred other family members to join.
Extremely happy with the service.
5

3 years ago

review by Baytreckers T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been with Phoenix for extras for a few years. I believe the extras policy I have is not offered anymore. I have found them to be very helpful and have good benefits. I have used a lot of the Dental / Major Dental. They were half the price of BUPA who as a single i was paying $120 per month just for extras without hospital. I have recommended Phoenix to my friends and family.
5

3 years ago

review by Brizzygrl N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been a member of Phoenix Top Hospital cover and Basic Extras for two years now and they are brilliant. During this period I have undergone three operations including a total knee replacement and lengthy physio rehabilitation. Phoenix have been there every step of the way with total support and zero cost gaps. All of this backed up by state of the art phone contact which has always been immediately accessable with detailed and accurate support information and resolution of questions.
Total excellence. I am extremely happy with this Fund.
5

3 years ago

review by Paul G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been a customer of Phoenix Health Insurance for over 43 years (literally since I was born) and have found their 'products' and level of service to be nothing sort of fantastic. As this health fund lacks shareholders and is a 'closed', non-profit fund, members are the ones who benefit by way of better rebates and 'coverage' on medical conditions. I like the fact that they are a no-nonsense company that doesn't need to include things like gym membership or other fancy marketing gimmicks to sweeten the deal; they simply do medical insurance, which at the end of the day is all you want
5

3 years ago

review by Andrew H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Love Phoenix - have been with them for over 20 years and so has the rest of my family - claims are no problems, staff are efficient and polite, rebates are better than others. I am so glad my dad worked for a relevant company years ago, so I was allowed to join. It is a shame there is no better health insurance rates for persons who look after their health - it would be great if health insurance was like house insurance - cheaper if your risk is loweR. Sadly the government legislated that those who make healthy choices should subsidise the unhealthy choices of others.
Very efficient
5

3 years ago

review by Dr Deb

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My policy association goes back over 40 years and I have been treated fairly and well. The recent initiative - Your Health Navigator adds another benefit to my subscription and although like many of the services on tab, i may not use it - but It is comforting to have the facility on call.
4

3 years ago

review by Geoffrey Dunstan

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.
4

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites

Phoenixhealthfund.com.au Review

Phoenix Health Fund - Private Health Insurance that039s designed for members not profits Compare your policy with us today

Phoenixhealthfund.com.au Customer Service Contacts

No contact details for this company.

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