PlatinumVacuum

I wish I could give these people "No Stars" but in order to leave a review I have to give it one star. This is the worst company I have ever dealt with. How stupid of me though, that I never read any of these informative and enlightening reviews before my purchase. I could have saved myself countless hours of frustration. I tried countless ways (phone, emails, website, even twincityvacuum.com) to get in touch with them and THEY DO NOT RESPOND. Now since I will never see my purchase (already been over 3 weeks), I had to leave it up to my CC company to cancel the charges. Shame on me......

update 9/1/15 - got home last night and the package was waiting for me. Parts do look like a Chinese knockoff. Over 3 weeks and never received any indication or notification of shipment. Had to contact the CC company to cancel the dispute. All in all, very poor buying experience, will still never buy anything here again.

I ordered a Dyson Brush Roller from them on Feb. 12, 2012. On Feb. 23, 2012 I sent them an e-mail inquiring about my order. I received no response. I called them at several different times on 2 different days and no one answers. I finally received my Brush Roller on Feb. 25,2012 and it's Broken! I tried calling still no one answers the phone. I sent them an e-mail and I am awaiting a response. If they do not send me a replacement or refund my money in full I will be taking legal action against them as well as reporting them to the Better Business Bureau! I am very upset about this! I will Not order from them again! If they do not make this right I will tell everyone I know not to order from them either!

I have a Tristar EX20 canister vacuum and purchased 5 replacement flat belts from Platinum Vacuums. I've owned this vacuum for over 15 years. The belts fit EX20 2-51, 2-54, 2-101, and 2-102. Platinum Vacuum's pricing is competitive and my order was processed and shipped accurately and quickly. I used several belts before writing this review. I am EXTREMELY UNHAPPY with the QUALITY of the replacement belts. The rubber is very soft. After only 1 or 2 uses, the belts stretch out and will no longer turn the roller brush. Do not buy these belts.

I ordered parts on jan 25th 2012. never got them, sent query about order , they said item was out of stock and would be in on feb 2 still no word from them and I paid for express shipping because I need my vacuum. This feb 9th still no word from them I am canceling my order and do not recommend them. The worst merchant I have ever used

I ordered parts on the 12th and just got them yesterday - 24 days later. What's funny is that the invoice says it shipped on the 19th, but I got an email saying it shipped on the 31st, which was accurate. The parts were fine and the price was competitive, but the extremely long shipping time for a part I needed urgently was unacceptable. I won't be using Platinum Vacuums again.

I put the order 3 weeks ago. I had been asking since then with multiples emails about the shipping information, my order keeps status as "processed" but no shipping information.
I would need to contact my CC company to cancel charges.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.