pondkeeper.co.uk

4.2 / 5

pondkeeper.co.uk

4.2 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.2 / 5

Trust Score

4.5

Reviews

2

Social

5

Featured

5

Technical

Is pondkeeper.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

31

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 1285 reviews

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4.2

31 reviews

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3.5

3 reviews

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5

1102 reviews

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4.86

7 reviews

Trustpilot

4.3

142 reviews

Pondkeeper.co.uk Review

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Last update: Wed, Mar 9, 2022 1:54 AM

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Pondkeeper.co.uk Reviews & Complaints (31)

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delivery 4.6 /5

price 4.7 /5

quality 4.7 /5

customer service 4.6 /5

on-time 4.6 /5

Bought a hozelock pump and filter. Both failed in a year. Reported filter failure under guarantee 10 days ago. Replacements still not arrived and they won’t send on next day delivery. Apparently Koi ‘don’t need filtration’ so it’s no problem. I won’t use them again.
1

2 months ago

review by StevenNimmo

#delivery(1/5) #price(3/5) #quality(3/5) #customer service(1/5) #on-time(1/5)

Our first filter, once installed leaked. Within a matter of two days, Pond Keeper had sent a replacement without any hassle to us. Pond now looking great again, thanks to Laurie for excellent communication and swift replacement.

Great service, will use again.
5

1 year ago

review by Mrs Debs

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Fast delivery ,great stuff and good instructions on liner and pond liner. Great Job!
5

1 year ago

review by D. H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Very good service, I buy wheat germ fish food and feed it to my koi carp all year round, the fish really like it, it's floating food, good quality and very reasonably priced for a 10 kilo bag.
5

1 year ago

review by Mr Robert

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered the liner that I wanted, it came when I was told it would, and it seems fine.
5

1 year ago

review by Z. E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I wanted aqua throw and go Barley Balls, I had asked for these earlier but was sent the wrong items, but on this occasion I told them what I had wanted them as it was becoming urgent and the service was impeccable, the gentleman was polite, he had full knowledge of what I had requested, and my sale went straight through without any hassle,
5

1 year ago

review by Miss Hilary

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The liner we ordered turned up on the day stated and was exactly what was ordered and of a good quality
5

1 year ago

review by Mr James

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This product was unfit for purpose, rapidly overheating and losing its ability to pump air within 24 hours of installation. Dismantling the unit showed burned insulation on the main voltage wires, indicating a fundamental design flaw. Pondkeeper is quick to tell you to throw the thing away, thereby creating more electrical environmental waste, but will not compensate for the additional labour costs in installing a new product. Every PondExpert product that I have purchased has required replacement before the end of the guarantee period due to complete failure. It is cheap junk made from China. Avoid at all costs
2

1 year ago

review by Mr Dan

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have had a problem with a connection, and it was sorted out within 5 mins. On the phone. Very helpful company.
5

1 year ago

review by T. W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered 2 pond liners ( 4 x 4 m & 5 x 4 m) and they arrived within 2 days of placing my order. The price of the liners was very competitive and the quality was great
5

1 year ago

review by Mr Ivan

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This is the second Easy Clear 3000 I have bought from Pond Keeper, the first one lasted for 9 years, fantastic considering the motor is running 24/7 with only a brief rest whilst washing the filters occasionally. The new filter arrived the next day, which meant the pond was without a filter for only a day. Thank you Pond Keeper.
5

1 year ago

review by Mr Geraint

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Seems pretty good at the moment, but has only been in for two weeks so will have to see how it fares over the next few years.
4

1 year ago

review by W. G.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Arrived in two days and as described
4

1 year ago

review by Mr Phil

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Pond Keeper's website is excellent and I found the purchasing process super simple, delivery in under 48 hours, with emailed receipt.
5

1 year ago

review by C. U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Did not think it would clear my little pond, but I can see the goldfish now, great product, and yes I will be purchasing it at the end of the month
5

1 year ago

review by Mr James

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

the solar air pump arrived promptly and does what it's supposed to very well, it's the 3rd or 4th one I've had over the years.
5

1 year ago

review by R. S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Sort out delivery service, next day delivery should not take a week!!
2

1 year ago

review by J. B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had to buy my 3rd choice product as my first 2 choices were out of stock. Otherwise prompt service and good value.
2

1 year ago

review by Mr Kelvin

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was very pleasantly surprised by the quick response of sending the item and I was very happy with the product so all in all in all I'm a very happy shopper 5star
5

1 year ago

review by Mrs Kim

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

1st class service from start to finish and received next day ! 100% recomended
5

1 year ago

review by Mrs Jackie

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Pondkeeper.co.uk Review

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