pongcheese.co.uk

Lovely unusual cheeses - we had a problem in that the courier squashed our first box through our letterbox and Pong immediately sent us a wonderful replacement box which we really appreciate. Also ordered a box for my brother who lives in Switzerland and it was delivered really speedily.

I purchased the £29 monthly box subscription. I wasn't expecting to want to write a review but I'm so disappointed, here it is, 1The total retil value of the cheeses received was less than half this, approximately £12. The packaging the cheese were sent in was entitrely inappropriate. A standard non insulated box with a few cool packs that had completely defrosted in transist. One of the cheeses, a type of brie had turned to a gooey mess, the remaining cheeses looked sweaty and unappealing because of the temperature. This is completely unacceptable, and avoidable. My final gripe that would otherwise be a non-issue had the cheese been ok is that there was an absurd amount of junk mail included in the package.

Ordered £29 box monthly subscription. Cheese included were worth less than £12 retail value. Packaging inappropriate, some of the cheese had taken a gooey consistency and the harder cheese had gone sweaty, due to the incompetant packaging. The date on the cheeses had very short shelf life, one had less than a week to consume. Would in no way recommend this company.

I received my Pong selection as a Christmas present & for 5 months after so I cannot comment on price. The delivery driver was prompt, always on the day specified & being retired always found me at home. He was also polite. Most of the cheeses were nice to very nice(Kaltbach Creamy was so nice I could eat it on its own) There were two/three that did disappoint but overall a good selection.

I signed up for the 'Cheese Club' and clicked the 'NoGoatsCheese' option, I then decided to up it to the 'Premium Box' at an extra cost not realising at the time that it meant my previous 'NoGoatsCheese' choices would be cancelled and were essentially pointless, I received the box and the first cheese I see is 'Goats Cheese' and all the other cheeses were all the same type (Soft Cheese) which didn't reflect the many kinds of cheeses the website advertises, I contacted them 3 times over 2 weeks about my order and was told they would call me back but no one did, After another call, I was told a manager would call me but instead, I received an email from customer services suggesting I order a different box next time, Pong Cheese Club So I ended up paying extra money to receive the very thing I did not want and the selections in the box were basically all the same, I'm really disappointed with the company and won't be using them again. (but should point out the cheese arrived in decent packaging and was of a decent quality)

I received a 'new mum' cheese gift from a thoughtful friend and was incredibly impressed. Not only was it very well packed (with shredded paper we have since put on the compost) but 5ge cheeses were great and far better than anything I can find locally. I have since bought as a gift for my sister in law who loved it and will be buying again. Would highly recommend for anyone with an appreciation of really tasty cheese :)

I don't often leave reviews but after the amazing service I received today it is only fair I do so. I had got my dates wrong on my cheese delivery and organised a get-together on said wrong dates. I called Pong and spoke with their customer service and they expedited my order a week early at no extra cost to myself. Correspondence was great over the phone and via email - I really felt like they went out their way to make this happen for me. Every previous delivery has been successful, every cheese delicious. We're over the moon to be honest! Thank You PONG

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