poolsuppliescanada.ca

4 / 5

poolsuppliescanada.ca

4 Great
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4 / 5

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32

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Based on 36 reviews

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32 reviews

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Poolsuppliescanada.ca Review

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Last update: Tue, Sep 7, 2021 3:18 AM

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Poolsuppliescanada.ca Reviews & Complaints (32)

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delivery 4.7 /5

price 5 /5

quality 5 /5

customer service 4.6 /5

on-time

I bought this pool cleaner after reading very positive reviews on Canada Pool Supply. The delivery was fast, despite the pandemic situation slowing down online purchases. It took me about 15 minutes to install, plus a couple of days to get used to it and tweak its installation (for instance, I discovered it works best if you do not use skimmer socks, which I always used before).
After a week of using the cleaner, my only thought was, why didn't I buy this sooner? It works great, cleans my pool non-stop and can reach sections of my pool I always had trouble reaching before, as my deck does not surround my entire pool.
5

1 year ago

review by Guyviau U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My order was shipped withIn 3 days and the prices are unbeatable. I will buy from pool supplies again. Thank you
5

1 year ago

review by Louise45327 T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I bought an above ground pool from them last year and on the page where you buy the pool, they brag about their space saving buttress free pool and I quote: For example, a 15x30 FT oval pool with buttresses requires 21x30ft once installed. A 15x30 ft buttress-free oval only requires only 15x30ft. You save 180 square feet of yard space, or have enough room for a larger pool!.
Based on this false advertisement, I bought the largest pool that could fit in my backyard, a 12x24 oval. Guess what, the 12x24 pool that should be buttress free and 12x24 as advertised is actually 15'-9''x 23' - 5 1/2'' because it has buttresses. I didn't have space for a 16x24 ft pool. I had to get multiple loads of fill delivered, spread and compacted multiples times because I now had to fill a cliff which added about 1000$ on the whole project. As per the instruction you're not supposed to install your pool on fill because it could collapse. I contacted them, I had to argue with them and they finally send that I could send them back the pool that I had already unpacked, repackage it and pay for the shipping myself to send it back, about 600$ and pay for a restocking fee.
So this false advertisement cost me 1000$ extra and they refused to help in anyway claiming it was my mistake, bad customer service. If it would have correctly been advertised I would have bought a smaller pool. I have screen shots of the false advertisement page.

Also the instruction aren't great they are generic instruction of an older model of pool.
3

1 year ago

review by Fbnewbrunswick J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I spent over $500 with them providing no discount. A couple days later they come out with a “super Canada day sale”. I called and asked if I could be included in the sale since I recently (within a few days) purchased the products that are now currently included in this sale. I was told I would have to refuse the delivery and have to pay the $15 return fee and setup the order again instead of just providing me with the discount.

All over terrible customer service. Will be going back with Costco pool supplies.
3

1 year ago

review by Andrewcrawford D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered some items from PSC on a Sunday night. They were shipped the next day and arrived at my house in Nova Scotia on Thursday morning.
The prices are much more competitive than my local pool supply stores.
5

1 year ago

review by Bumbler6473 D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have no complaints thus far about the products and delivery service after 3-4 years of ordering accessories. I just received a leaf net however and with my above ground pool and wood deck surround the wire and metal clinch don't really work. I had to come up with my own scenario for securing the net. I used a Lag Eye Bolt screwed into my deck and Quick Link attachment which hopefully will do the job but I wish Pool Supplies had come up with a solution for this particular setup.
4

1 year ago

review by Deborahjj E.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I wanted to take a moment to express my thanks to the Pool Supplies Canada employees for the amazing service they gave me in regard to my inground pool solar cover and reel system. Thanks for the great products and quick delivery. This was a very good experience!

Louis
5

1 year ago

review by Ljl77914 A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Greetings, Over the past 6 years I have ordered a number of products from this supplier. The products are shipped directly to my home which is super convenient for me and the prices cannot be beat. I highly recommend this supplier for reduced price quality products. Johanne MacAndrew - Ottawa, ON
5

1 year ago

review by Johannemacandrew S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I've ordered products from Pool Supplies Canada for several years. Their prices are always competitive (often the lowest) and they provide quick delivery. This year (May 2020) I ordered an item that was expensive enough to get free delivery. Later in the day I ordered an item that did not qualify for free delivery. Since it would have been free delivery if I had ordered it at the same time as the previous item I left a note asking if they could bundle it with the previous order to get free delivery. They noticed my note and provided a refund of the delivery cost for the 2nd order. Excellent customer service.
5

1 year ago

review by Boborchard D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have bought a liner and the liner have hole and the costomer service dont want to give me a credit horrible aftermarket service because the hole is not on a sewing.
3

1 year ago

review by Oliviercantin M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I received my original order cross-province in about a half week which is very good. While everything was received, the multi-port valve came damaged, likely due to reckless delivery service on the part of the shipping company. I contacted PSC through live chat and in under 2 hours I had a new tracking number for a free replacement valve. Their customer support was friendly, helpful, and second to none. I feel completely confident ordering from them for subsequent orders. Thanks again PSC.
5

1 year ago

review by R2o N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would like to say that the service was excellent.As a first time shopper I was pleased with the speed with which my order arrived.The first order was online but my second purchase was done on the phone.I was not sure on the part size needed for my filter.Emily gave me the information to get the correct model.I am glad there is a toll free number,even on Sunday,to help with questions.The prices are good and the service great.When I first doubted that I was able to use my new liner I got a quick online reply with directions to return.Thankfully it all worked out and we are enjoying our pool.I would certainly recommend this company!
5

1 year ago

review by Klinglerelizabeth N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Received my order or new spa filters in five days. Very happy with PSC service! Going out now to take a stress relief break in my hot tub. So glad I have an at home way to chill out in these nerve-racking times.
5

1 year ago

review by Kathy Georgefreemanbellerive

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

In march of 2018 I bought a pool cover for my inground pool, installed it at the end of may and in july the coever was tearing apart along the seams, I took a pic and sent it to pool supply on the friday and they replied to me in the same day taking care of me and telling me they would contact the manufacture and within 4 days I received a new pool cover free of charge Now this is what I call SERVICE Thanks POOL SUPPLIES FOR THE GREAT SERVICE !!!!!!! Danielle Cadieux
5

1 year ago

review by Daniellecadieux R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been ordering from Pool Supplies Canada for a few years now! The web site is well presented and you can locate what you need with detailed descriptions. There prices are very competitive and if you order over $200 you’ll get free delivery too!
The processing time is fast, you’ll get your order in about a week!
I have had to deal with customers services on a past order, they dealt with things straight away with easy.
I would throughly recommend this company. Thank you Pool Supplies Canada
5

1 year ago

review by Samanthalavin A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I've ordered 4 or 5 times. They have good prices and ship quick. I had one experience where the incorrect item was sent. I contacted them and they fixed it. Will continue to be a customer.
5

1 year ago

review by Donfather M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

2 weeks ago I ordered new steps for my deep end pool ladder. The steps arrived in 6 days and ended up being too big for my ladder. I contacted PSC and informed them of the mistake and an RMA was issued to me for the return.

Fast forward to this past Tuesday afternoon (2 days ago). I called to place the replacement order of the proper steps and sent the incorrect steps back using the provided postage paid form.

On Wednesday AM I had a knock on my door and found a box from PSC containing my new steps. It was under 20 hours from the time I placed the order to the receiving of my steps. 20 minutes later they were installed and in my pool.

This morning (Thursday) I received an email alerting me that my return had been received and that the full amount was placed back on my Credit Card.

PSC expressed my new steps to me at no extra charge. This was completely unexpected and a wonderful surprise.

2 thumbs way up for Kelsey and the PSC customer service team.
5

1 year ago

review by Rossanderson J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I bought a suction side pool cleaner and when I tried to assemble it, I came to realize that I needed an adaptor that was not included in the box. It seems to me the manufacturer had chosen to put in the box an adaptor that is cheaper material that screws in to a skimmer pipe, rather than the one that designed to fits on any size pipe, made of flexible material, which they sell as optional parts.
When I order one I expressed the disappointment that I wished I was warned of this at the time I ordered the main unit.
They sent me the an apologetic email right away saying that they are going to refund the shipping cost for the order, even though the fault mainly falls back on the poor choice the manufacturer had made.

I am glad I chose Pool Supplies Canada, rather than some US outlet. Even though they may sound cheaper, reliability and ease of complaint remedy is questionable with them.
5

1 year ago

review by Shusei F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I started to deal with Pool Supplies Canada over a year ago when I moved into a home with an inground pool. Delivery is fast and Customer Service is outstanding. The Customer Service personal have walked me through a couple of issues and their recomendations for product purchases have been " Right on the Money". The prices are competative and products well made. I certainly recommend them.
5

1 year ago

review by Mikekelly M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have bought several things from Pool Supplies Canada. Every time the price has been great and it was delivered promptly
5

1 year ago

review by Rdennis74 J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Poolsuppliescanada.ca Review

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