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32 Reviews
3.9 SmartReviews Score
Recent Reviews
I bought this pool cleaner after reading very positive reviews on Canada Pool Supply. The delivery was fast, despite the pandemic situation slowing down online purchases. It took me about 15 minutes to install, plus a couple of days to get used to it and tweak its installation (for instance, I discovered it works best if you do not use skimmer socks, which I always used before). After a week of using the cleaner, my only thought was, why didn't I buy this sooner? It works great, cleans my pool non-stop and can reach sections of my pool I always had trouble reaching before, as my deck does not surround my entire pool.
Excellent
3 years ago
My order was shipped withIn 3 days and the prices are unbeatable. I will buy from pool supplies again. Thank you
Excellent
3 years ago
11 Reviews
3.9 SmartReviews Score
Polytec Pools
Recent Reviews
Called for advice on a replacement pump for my water fall. They recommended a suitable replacement and it works great. Thanks Polytec.
Excellent
2 years ago
TXjog
I purchased a Pentair Challenger 2 hp pump from Polytec and when it arrived, it was packaged in a plain corrugated box (Not Pentair) and that box was inside another make-shift box. I should have been wary right from the start. Upon installation, the motor had a loud noise as it tried to start, however, it did start after a few seconds, but something didn't seem right. Ultimately, after 3 months the pump seized up and would trip the breaker. I called Polytec to discuss a return of the item, their answer was that they would not take it back and I needed to contact Pentair for a warranty claim. Pentair denied the claim even though the pump was only 90 days old. I wrote a letter to Polytec explaining the situation and frustration I experienced and was promptly contacted by Rick at Polytec and he assured me that the situation would be taken care of. In short, and without going into further detail, Rick arranged to have the pump returned to the warehouse and they would file the warranty claim with Pentair and my money was promptly refunded. Refreshing to see that in the end, Polytec stood behind their products and appropriately represented their customers. The defective pump was not Polytec's problem, but they made it right! Pentair, on the other hand, needs to learn how to stand behind their products and re-define their customer service process.
Great
3 years ago
Robertgbunn T.