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2 Reviews
3.3 SmartReviews Score
Recent Reviews
Stannah installed a stairlift for my stepmother: after 7 months, it stopped halfway up the stairs and beeped loudly. She couldn't get it to move, but managed to get to the top of the stairs, with great difficulty. We visited & switched the stairlift off to stop it beeping. An engineer visited & said one battery was faulty; he replaced both. We were then invoiced, for £212.74! We have now explained to them five times that it was switched off after it had failed, but the company keep ignoring this completely and insisting that the battery went flat because it was switched off. They also have ignored the horrifying fact that my stepmother could have been stuck half-way up the stairs, possibly for several days, until someone next visited. We no longer have any confidence in Stannah and definitely do not recommend them: instead of just admitting that they fitted a faulty battery, they are determined to ignore the facts and insist that we caused the problem, by switching it off after it had failed.
Bad
3 years ago
My 71 year old mum leaves on her own and the only way to get upstairs is via her lift. This broke down, which happens. She called the emergency number and an engineer attended quickly, but didn't really know what he was doing. He rushed around an told her what he thought the issues was and would have to order a part to fix the lift. Was told it would take until the following week to get the parts from North England (really!). Mum complained and managed to get them two days, when the next engineer turned up he took a proper look and send it was actually something else. Mum was again told that it would be a further week before the parts could be delivered as they don't work at weekends!!! Anyway she now has the parts and is waiting for an engineer (having called 3 times this morning before getting through to the emergency operator)... Just not good enough, people have lifts for a reason!!! Should be ashamed of the service you have provided Stannah...
Bad
4 years ago
12 Reviews
3.6 SmartReviews Score
Recent Reviews
Having found a great deal online, I ordered my item... The item hadn't arrived after a few days and the 'schedule your delivery' button did not work on the automated tracking email. After getting stuck in a phone loop multiple times and after much Googling I found a number for the correct depot. If you've ever tried contacting Northampton Geodis you'll understand how tricky this is. They were very pleasant and helpful and advised when the parcel would arrive. So I waited 2 days at home for it (after the second day being told there had been an accident). Being that I work, and couldn't waste another day, Geodis recommended I pick a designated day that week, which I did... HOWEVER... Update (1 day later - 3 working days late): Have just had a David Lynch moment and received a notification saying that my parcel has been signed for, by 'myself' however I have not been home all day (this was not my 'new' designated delivery day). I will not be happy if this has been left with a neighbour as it clearly states to check the item thoroughly. Very stressful experience thus far. Update (later that evening) Well... Not to worry, it wasn't responsibly left with a neighbour as I just got home to find my £750+ digital piano hanging out, on my doorstep (in South East London) in the drizzle, in full view of any Tom, Brian or Harry, with the name of the product on full display and the box battered like a good piece of Weymouth cod. After unpacking the piano, everything seems to be ok, however it does sound a bit like soggy bagpipes, hopefully this will resolve itself as it dries out. A lesson learned. Buying stuff from Woodbrass.com is ok, however good communication, customer service and peace of mind are not included in the price. The courier company that Woodbrass.com use (GEODIS) are TERRIBLE. If you hope to be able to contact customer services, give up now. If you want your goods dropped on your doorstep for all to see, whatever the weather, go for it. Bonne chance.
Bad
3 years ago
To add to the excessively long wait for my purchase and the exceptionally useless customer service I also had to pay over £5.00 in call charges for the privilege of speaking to them about issues of their making as they use a high-cost per minute (0845) service number. On balance, any of their apparent purchase deals are outweighed by long delivery times and the worryingly poor customer service. They are also not in the UK.
Bad
3 years ago
23 Reviews
3.8 SmartReviews Score
Vicmovers
Melbourne removalists Office or Home Top Reviewed for Melbourne moving company Vicmovers Piano moving packing house removals office removals
Recent Reviews
I recently moved my 2 stuff from my 2 Bedroom apartment in Southbank all the way to South Morang. The move was without any issue and all my items are in perfect order. Loading took some time as it had to be tied up properly into their truck, but they unloaded all my stuff in just half an hour. They were on time and didn't try to do things slowly to increase the work time, as i've seen with some other movers. This is the third time i've moved my home, and i wish i have had used Vicmovers all the time. Lesson learnt, and if I need to move again, Vicmovers is going to be my choice.
Excellent
3 years ago
2 bedroom apartment, moved from Elwood to Southbank. The Vic movers team were very flexible and arrived on time, on a weekend, as requested. The logistics were rather complicated, due to move in process of the destination, but nothing was too difficult for the team.
Excellent
3 years ago
30 Reviews
4.1 SmartReviews Score
Fragile Removals
Take the stress out of moving with Australia039s expert removalists Fragile Removals We service Melbourne Sydney Brisbane - get a FREE quote today
Recent Reviews
3 bedroom to 2 bedroom villa unit Safety Beach to Greensborough Boys arrived 10 mins early which put me st ease straight away After that they were just amazing Very happy
Excellent
3 years ago
I have used fragile twice now moved my house which was a large move had bob and blue help they were amazing took all the care in the world, second time was to move my kids apartment once again great experience Harry was awesome
Excellent
3 years ago
19 Reviews
3.4 SmartReviews Score
Home Removalists Melbourne Furniture Movers Melbourne
Home Removalists Melbourne - Most Affordable Furniture Piano Moving services We stand for hassle free removalists service with superior quality
Recent Reviews
I would just like to say thank you very much to to QUick Pick Movers who help me to move on 15/1/14. They moved all my belongings quickly, but did not rush excessively which is always risky. They also helped me to set up my new house (in terms of the fridge, washing machine, etc) which was a great help. Nothing was too much trouble. I would definitely use Quick Picks in the future. Punctual, friendly service. Very reasonably priced.
Excellent
3 years ago
I had a pool table moved with quick pick on christmas eve with [name removed] and [name removed] they were verry proffessional and caring. They had it in the house within minutes and set it up for me they have made my kids verry happy thx quick pick movers will deffinately use u guys again! efficient
Excellent
3 years ago
31 Reviews
3.8 SmartReviews Score
Long-Distance Small Moves Specialty Shipping - TSI
TSI is a long-distance small mover specialty shipping service with 30 years of experience live experts low prices Get a personalized moving or shipping quote
Recent Reviews
Transit Systems Inc. (TSI) located at 999 Old Eagle School Road | Wayne, PA 19087 will not complete my shipment for my FL to WA. I made it very clear before I scheduled the service that I my items would arrive before Aug 23rd so that my computer, research documents, and books would arrive before my college semester begins which I was guaranteed. My receipt from my order posted that my order was scheduled to arrive on the 10th of August 2021. Not only does my tracking number not work I am constantly being disconnected and sent in circles when I contact the company. With these delays, my semester since began and without my computer files and research items and I now currently have an ‘F’ on my Capstone Thesis which jeopardizes my graduation as this is the last semester of senior year. When finally getting through to distribution manager Bob Whitehead and Company director Cathy Temple I was promised a new date of arrival which has now passed and when I was It has now been 59 days since pickup with no resolution in sight. I have had to call TSI literally 20 times over the past few weeks as I am constantly disconnected or transferred to people who have no helpful update on my order. I understand that we are living in unique times under the pandemic, but there is no excuse that warrants the nightmare they have put me through. I have been accidentally CC in emails by the Distribution Manager writing that he did not know the status of my of my order. Not only is this vastly unprofessional, he should is in charge and should know. Never has a “I’ll call you back” EVER resulted in a call back. Each week I am still left in the dark and the delayed shipping dates of sept 6th blew past and now their second AND THIRD projection for the following weeks gone by as well. It has now been exactly two months since my order was first sent out and I have no resolution. I believe this company is fraudulent. Steer Clear!
Bad
2 years ago
We had several big boxes shipped from Florida to Kansas. The people on the telephone with whom I worked to arrange shipping were very helpful. However, the boxes arrived later than expected and, worst of all, were severely damaged (AS IN CRUSHED WITH ITEMS FALLING OUT) when they finally arrived. The first time they tried dropping off the boxes, my husband was home and working where he could be seen through our large windows. The company said they came by the house and no one answered the door. My husband was home all day. I am very disappointed with the TSI service and the care with which they handled my boxes. I didn't buy the outrageously priced insurance as I thought they would just do their jobs appropriately for the large price we paid to ship. SHIPPER BEWARE!!!! It's a good thing that I will never use their services again, as I have to include my email address.
Poor
3 years ago
2 Reviews
4.2 SmartReviews Score
Piano Showcase Piano Benches Lamps Covers Dollies Cushions Music Cabinets Piano Parts Tools
Piano Benches Piano Lamps Piano Dollies Wheels Covers Music Cabinets Schaff Piano Repair Parts Tools Diagrams to identify parts
Recent Reviews
Ordered a cover which in a typical world order would take 2-3 weeks I was told. With business being super slow, they should be able to get that out in no time. Going on 4 weeks. No real progress when following up with them, just your typical "takes 2-3 weeks on custom orders". Horrible wait time.
Bad
3 years ago
Jayd81443 K.
I ordered a grand piano cover from Vanda King for about $200. First they sent a vinyl cover instead of Mackintosh. I returned it. Second was in wrong color and wrong dimensions. Returned that one as well. Third one was relatively better in size but the slits were 4 inches off so I couldn't fold the lid. After two months of train of failures I didn't want to deal with them anymore and I paid a local tailor who knows what he's doing $100 and got it fixed. In the last package they accidentally sent me a print out of the correspondence the sales dept. had with the factory about my complaints/requests; I think it was very unprofessional and rude.
Poor
3 years ago
Ramey7979 V.