powerplanetonline.com

After reading the bad reviews about this website, I thought i'd still give it a go and order a phone, but this was a big mistake!!!!!
First of all, being in the UK, I was charged for ''Nacex International EXPRESS'' delivery - the only option the website offered, claiming a 48h delivery but it is not true: the delivery method used was the BASIC Nacex instead of Express, so my parcel arrived later than expected.
At reception of the parcel, I could see that the box was damaged. I was also surprised to find that there was some kind of dirt INSIDE the box when opening it for the first time, which made me think that the box had clearly been opened before!!! (see pictures).
Finally, I was shocked to receive a bill from Fedex a couple of days later asking to pay for Tax fees of more than 100 pounds...!!!!! This was NOT mentioned anywhere on my bill nor on the website when ordering the phone so this is absolutely shocking.
Powerplanetonline.com are LIARS - they charged me for a wrong service and hid their fees. Plus I'm not even sure if the phone I received is a brand new one. I am strongly disappointed with the service and would definitely not recommend Powerplanetonline.com to anyone.

I bought a wireless headphones recently. I used for a few days to test and is not what I am looking for. I requested to return and be refund (I am doing all that under the 14 days requested for returning).

I email them requesting the return. I received a reply says that can not be return because of Hygiene.

I never seen that!! That doesn´t make sense!! How I am going to test a product if I can not use first?
If I don´t like I still have to keep because you don´t want to provide me a refund that I have the rights for that?

If is the case I will write on every single forum about your approach and probably people will stop to buy been afraid of not able to return the item.

Can someone contact me please?

That is not correct!!!

Compre un móvil en julio y 5meses después sigo sin poder usarlo, se niegan a cambiarlo o a devolver el dinero, solo dicen que lo envíe a su pesimo servicio técnico que devuelve el terminal sin reparar, mal cerrado etc etc, además demorar las reparaciones a tiempos de 30 días, se les olvida recoger el terminal para llevárselo al servicio técnico buff la peor tienda online

We found that this business has an active Facebook page with 41526 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.