Prepaidzero

3 / 5

Prepaidzero

prepaidzero.com
20 Reviews
3 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3 / 5

Trust Score

2.3

Reviews

1

Social

5

Featured

4.5

Technical

Is prepaidzero.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account not found
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

20

reviews

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0

AI declined reviews

0%

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Prepaidzero.com Review

Ready to use sim card packages for 71 countries worldwide You just step out of the airplane and are ready to use the sim card for data andor calling

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Last update: Wed, Mar 9, 2022 4:01 AM

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Prepaidzero.com Reviews & Complaints (20)

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delivery

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quality

customer service 3 /5

on-time

The prepaidzero card miniEurope with 3GB data volume I bought in July 2016 was shipped very fast and basically worked as it should. But the download rates were extremely different from country to country. Worst it was in Switzerland where the card connects to Sunrise provider which normally is downloading very fast over the 4G network in the area I live. The speed was more like 2G! Nearly useless. In Sweden it worked not very good either, around 2-3G depending of the location (never connected over 4G!). Oslo was quiet good and UK was best. So, prepaidzero should write in their thermes & conditions, that you don't get a full download rate in every country. Phil
1

3 years ago

review by Philipp S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The only thing they proved to be good at was taking my money. Bought 2 SIMs for Germany. Texting never worked. Data was spotty and slow at best. Calls were unintelligible and dropped constantly. 2 requests for help were ignored. If you go with this company you are wasting your money.
1

3 years ago

review by Michael Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The sim card I purchased for an Italian holiday did not arrive by the date I requested despite allowing more than 3 weeks. Not a good start. After inserting the sim it wouldn't work. After a number of e-mails back and forth with useless suggestions e.g. insert it into another device which I didn't have, I was advised to post the sim card back. The card was lost in the Italian mail system (allegedly) and despite acknowledgement that the sim card was never activated or used, Prepaidzero refused any refund, partial or otherwise, without the physical sim card. I would not touch them again and have advised 2 friends who have since travelled to avoid them and buy a local sim.
1

3 years ago

review by Solita L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

It is sad that you cannot increase the data unless you have a British credit card. I never could figure out how to text using the app, so unless you are calling people don't pay for that feature.
4

3 years ago

review by Cathy P.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

A more effective use of your money would be burning it to send smoke signals. Took over a week's communication to get data working in the US, and, despite further communication, it did not work at all anywhere in Canada. Of course, their T&Cs absolve them of all responsibility, so no refunds or apologies.
1

3 years ago

review by Fintan H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Don't trust them. I bough I all Europe SIM card with 2 go data and 30 euro of call and text. I tried to call an ambulances and the police in Paris during a terroristed threat. (I learned later that it was just teenagers with firework who caused a panic) Never worked. Ho yeah, but the data worked ! Seriously, what's the purpose of buying a sim card when you can't use it in the most needed moment !!!
2

3 years ago

review by Guillaume B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I bought a card for Italy. Got a UK number, which was OK. But, I could not call another UK number, altho I could call other numbers. Tried to call for support, no luck. Repeated emails went unanswered. A total waste of my money, since I needed to call or text another UK number. I would never do business with them again.
2

3 years ago

review by Patty O.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered two T-Mobile SIMs which were labeled as usable in US, Canada and Mexico for a trip through Canada. Both SIMs were activated according to the instructions, only one received a phone number. Neither SIMcard had ANY data whatsoever. Support told us once to 'enable roaming' and simply mailed a PDF with the instructions we already had, to no avail of course. Requested a refund but all communication was ignored. The phone is never answered. Our tickets were closed without any confirmation or even a reply. Bad, bad service and a waste of money, effectively inditinguishable from a scam.
1

3 years ago

review by Jeroen W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I bought a T-Mobile card for Aspen, Colorado, in the Rocky Mountains. Activation went OK but I had no reception and was not able to call or text. Found out that only AT&T or Verizon have service there. Difficulty reaching customer service after my trip, little response and no chance of refund. Would not deal with them again.
2

3 years ago

review by Lindy V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Prepaidzero phone card.Terrible service!Paid 45 Euro for a USA4gb simcard that didnt work.We had e-mail contact to find out why it didnt work the way its supposed to work.When I came back from my vacation at USA I wanted my money back.But no one is responding to my e-mails now.
1

3 years ago

review by Angelique P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Bought two cards with 30 day contract (including 1gb and 0.5gb data) for 30 day trip to Europe. Worked fine through Italy, Croatia and Greece but, after 14 days and careful use of data (350 and 75 mb), was told data deal was for only 14 days and I would have to top up the data. They say 14-day period is in there but I cannot find anything other than a 30 day deal in my order or the receipt. I have received an impertinent response from their support group, telling me I am confused. Bad form and not a good deal. Never again.
1

3 years ago

review by David K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I asked for a sim card for Paris France. I asked for instructions in English. So they gave me a UK phone number. Then my buddy there in Paris couldn't call me without incurring extra charges. And my calls to him cost .25 EU per minute, which is too high.
2

3 years ago

review by David C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This sim card is really a waist of your money. It doesn't work and you will probably be as frustrated as I am. When I am back in Holland, I will try to get my money back or maybe contact the authorities about this scam.
1

3 years ago

review by Jos K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I see other people having problem with texting like us . What is this "company"doing ?? The answers to the questions seem to be just sorry ... but your problem never gets solved ! What a waste of time and money !
2

3 years ago

review by N. C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I recently went to London from US. Bought the prepaidzero UK+Europe 12GB data SIM card and added cash on the card for talk/text. I was told it was compatible with my galaxy s5. When I put the sim card in my phone, my phone just said it didn't recognize the card and wouldn't do anything even through wifi. I bought it mostly for data so I could use GPS but thank goodness my daughter had a phone that worked. I couldn't contact prepaidzero until I returned as my phone wouldn't do anything and was told since I was already back there was nothing they could do. After many emails, I did receive a refund for the cash balance on my card for talk/text. It was a very frustrating experience during my vacation. I wouldn't recommend.
1

3 years ago

review by Kay L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was going to USA for a week and bought a SIM card from PrepaidZero in order to keep up with my mail and manage work remotely. I suspected something wasn't right when I got the card and the instructions said I had to enable roaming!? The entire idea was to NOT have to use roaming. As it turns out the card I got was actually Israeli! And when I used it in my Samsung Galaxy S7 I never got better than H+ (no 3g or 4g or lte) which just wasn't working. I ended up paying for a roaming deal with my normal carrier instead and got 4G right away. Not worth the gamble.
2

3 years ago

review by Kris S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I bought a prepaidzoro simcard for internetconnection. 3 GB. I got only 2g internet in different states (california, new york, also in the big cities). It worked, but very slow. Paid 30 euro for 3 GB, used only 50 MB in three weeks because of the slow internet. Could not get 3G orr 4G, although I tried several times. Did'nt get an answer from prepaid zero. Very Bad!
1

3 years ago

review by Arthur V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Company sent me incorrect produc. Totally messed up our trip as a result. Customer services couldn't care less. Offered to repay difference but no apology, no recognition of their incompetence, no acceptance of responsibility. I won't be purchasing anything from them again and nor should you.
2

3 years ago

review by Tim B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The card arrived timely in Singapore and worked well in France and Belgium. However, when I was attempting to top up, I had to give a UK address which I do not have as I was holidaying in Europe. I ended up not having data for the last two days of my holiday.
1

3 years ago

review by Alvin K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
3

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites

Prepaidzero.com Review

Ready to use sim card packages for 71 countries worldwide You just step out of the airplane and are ready to use the sim card for data andor calling

Prepaidzero.com Customer Service Contacts

No contact details for this company.

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