Pricelulu | Official UK Store | Shop Now & Save

2.6 / 5

Pricelulu | Official UK Store | Shop Now & Save

2.6 Poor
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

2.6 / 5

Trust Score

2.6

Reviews

1.5

Social

2

Featured

4.5

Technical

Is pricelulu.co.uk legit?

  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Mostly not trusted websites are linking to this site
  • We found several negative reviews about this site
  • Facebook account found but audience is small
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

73

reviews

vs

1

AI declined reviews

1%

NON VALIDATED REVIEWS

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Based on 5642 reviews

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4.1

5417 reviews

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Pricelulu.co.uk Review

Discover the latest trends in electronics at Pricelulu Shop Pricelulu for electronics computers appliances cell phones video games more new tech

Pricelulu.co.uk Customer Service Contacts

Suite 11a, 7 Bell Yard, London, United Kingdom

[email protected] +44 7520 636 842

Last update: Wed, Dec 21, 2022 8:38 PM

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Pricelulu.co.uk Reviews & Complaints (73)

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delivery 3 /5

price 3.4 /5

quality 3.2 /5

refund 2.6 /5

customer service 2.7 /5

I bought a brand new Iphone 13 256gb back in December 2021. When I received the phone it was sealed in an original box. When I opened the box and extracted a sim holder there was a vodafone sim card. I was quite shocked how could this happen. However everything else looked brand new and the phone had never been activated. THE MOST SHOCKING SURPRISE WAS… in about a year I decided to clean the charging port with a toothpick and when I took a closer look at the bottom area I noticed that the two bottom screws had really noticeable signs of opening. One of the screw had a completely slipped head. Someone definitely had unscrewed them with a screwdriver before. I’m really concerned about the fact that I was ripped off because it is probably a refurbished iPhone not a brand new!! Now it is down to you whether you want to save a few quid and got a surprise like me.
1

1 year ago

review by TomTom

I ordered a VR headset costing £360 from this company as I couldn’t source one anywhere else.
I’d seen mixed reviews about pricelulu so I was very concerned I had made a mistake.
However they quickly answered every message I sent, kept me up to date with dispatch & delivery dates. & the item arrived within the expected timescale & is fantastic.
No complaints whatsoever.
A positive experience & one happy teenager with a new VR headset
5

2 years ago

review by ToxicGamer

#delivery(5/5) #price(4/5) #quality(5/5) #customer service(5/5)

STAY WELL AWAY FROM THIS COMPANY! Get scammed
1

2 years ago

review by DzD'

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

APPALLING CUSTOMER SERVICE - DO NOT USE THESE COWBOYS.

Nintendo Switch ordered in error on 18th Feb 2021. I notified them 1 hour after ordering and well ahead of any dispatch.

Order number 441019407169.

Item arrived a couple of days later and I requested a returns address, via email, to return the item to. This took several emails as they refused to allow me to return the item and encouraged me to just keep it as it would be easier. They have no contact number despite it being on the website- it just rings out and is never answered.

When the returns address was finally given I packed it up and sent it back on the 24th Feb.

To date I still have not received a refund with no idea if/when I would receive it.

I now have to go through my credit card company to obtain my refund and then on to legal proceedings.
1

2 years ago

review by RobMackie

#delivery(5/5) #price(4/5) #quality(2/5) #refund(1/5) #customer service(1/5)

This Guys are Crooks.

Details below of the directors.

I'm sure if your order arrives and works you'll be fine. But if it's faulty you're not getting your money back. Ordered an iPad, it arrived with a dodgy plug shoved in a bag. Turned the iPad on and was loaded with a Windows operating system and registered to a company - asking for company login details. Emailed support who told me to take it to an apple store. When I told them they were all closed they eventually sent a returns address. I sent it recorded signed for delivery to the address in slough. They signed for it 90 days ago. But the support team either say they waiting for conformation from the warehouse or just send you the same copy and pasted email

"Refund will be issued when the return process is finished

Thank you for your purchase on Pricelulu.

If you have any further questions, please feel free to contact us! Thank you!"

I've probably emailed them 60 times.

It's a virtual office in London, but the business is run out of china. The warehouse is run by a relation of the Price Lulu director - it's all just such a scam - details of both below.

PriceLuLu - Meas Holdings
Director Fei Shen
Suits 11a 7 bell yard London wc2a 2Jr (this is a virtual address)

Shipping company
ZTO International
Director Liu (Lilly) Shen
20 Apsley House, 2 Holford Way, London SW15 5EY
1

2 years ago

review by nickclarke

Avoid!! No warranty, no return. I purchased a pair of headphones Sony XM4, they were faulty and wanted to return them. They did not respond my emails and eventually replied to whatsapp messages saying that to contact with Sony. I did but Sony do not recognise Pricelulu and I was told to contact with the supplier. They keep saying I need to sort out the issue with Sony and rejecting sending a return postage label. Absolute scammer.
1

3 years ago

review by alisaid

#delivery(1/5) #price(2/5) #quality(1/5) #refund(1/5) #customer service(1/5)

My grandson was so excited to receive an Nintendo Switch as a birthday gift.

But that was short lived because there was no game card included with this purchase. He was heart broken after the initial excitement, which was short lived and was worse than receiving nothing at all!

When you buy any electrical equipment it always warns you if ‘BATTERIES NOT INCLUDED’

PriceluLu should have the made it very clear that the purchase could not be used after unwrapping because it did not include a game card!
1

3 years ago

review by Dr Jeffrey Zane

Absolutely awful. Avoid at all costs. I sent back an item, they have had it back for 45 days & no refund as yet. They keep blaming Covid-19.
I have now applied for a Visa Chargeback to get my money. Disgraceful service & little communication. I wouldn't trust half the reviews on here!!!
1

3 years ago

review by Helen Matthews

I never usually review my purchases, but I have to say after reading the bad press, Pricelulu did everything it said, I bought AirPods Pro for £168.99 they were delivered 5 days after my dispatch email and were well packaged. I made the big mistake of reading the reviews on Trustpilot after ordering and sat for 5 Days thinking I had made a mistake!
Thanks Pricelulu, I will happily recommend you
5

3 years ago

review by Paul Carson

STAY WELL AWAY FROM THIS COMPANY! THEY SELL COUNTERFEIT PRODUCTS.

My AirPods started discolouring after 3 months when asked to replace it because I had a warranty. They refused straightaway. So I purchased my warranty for nothing! They will do nothing about it

Never again from this company
1

3 years ago

review by Thomas Rodds

Prices to good to be true....turns out it is! Please please dont not ever use this website, it is a scam. I think they are buying reviews because this trustpilot rating cant be true. I bought an Ipad for mothers day and they sent me a European one (different plug) when I order a UK version. So I requested to return it. So far they have not provided a return address and will not refund me and keep telling me it will take months and because i opened the package i cant return it. Essentially they are just lying and I would also question the authenticity of the product. Clearly they are based in Asia as they only respond to emails during early morning GMT time.
1

3 years ago

review by AN

There was no confirmation email after placing my order which I found strange.

I could not find it mentioned in the product description that the item I was ordering would be a European model and not the UK model. I felt misled that they had not been honest about this, which helps explain the product’s price relative to the UK RRP. The product works and arrived in reasonable time - I just wish they had been upfront about the product I ordered not being UK.
2

3 years ago

review by Jonny Bingham

The only problem i have is lack of communication with regards to updating the progress of my order - Once Pricelulu shipped to RoyalMail ( almost Immediately ) and the item showed as shipped on the Royal Mail website until the morning it was delivered ! otherwise Brilliant - Cheaper than Apple site - what more would you want !
4

3 years ago

review by pj

I’m not sure why there are so many negative reviews and so few positive. No issues whatsoever. Slight delay in delivery (1-2 days) but expected in a pandemic. Would highly recommend to friends and family and would purchase from PriceLulu again without doubt. Thank you for offering great products and awesome prices!
5

3 years ago

review by Ashley Parker

I wanted to return a product, unopened and within the return time required by this company, however they made it pretty much impossible to return. The reason for return was due to the fact it’s an American product. So yeah it’s real, but if you want AppleCare it wouldn’t be accepted due to it not being sold in the UK. I asked to return it as it doesn’t come with a returns form, and you need to ask for it. It took a while for them to respond, which they then offered me 10GBP, saying it will take too long to process (35-40 working days). I then requested the return form again for them to never respond. Absolutely would not recommend for customer service, however if you want these products just for product sake and are not bothered about where it’s from then it’s perfect. Bare in mind that if it’s broken it would be hugely difficult to return that item.
1

3 years ago

review by Jamie F

With this company I know they give the good price but they do not tell you where the item is actually coming from we order the iPad expecting an English version but we got a USA version so we had to use an adapter for the charger I think they should tell you this on their website known that what you need to know
4

3 years ago

review by Mr P Flowers

Saved ££££’s on this genuine apple accessory.

Received my AirPod pros three days later after ordering.
Tracked my shipment via Royal Mail from start to finish, well packaged and free delivery.

Thanks very much pricelulu I’ll definitely be using you again and will be recommending you to my friends and family.

Nathan (Bristol) ?
5

3 years ago

review by Nathan Aylett

My sister bought me a pair of Sony wireless noise counselling head phones. These were £272.99. When they arrived they didn't work. So I got in touch with Price Lulu and they just said that they are under warranty so to get in touch directly with Sony. Sony ask for a invoice but my sister paid with Paypal (Sony don't accept invoices from Pay pal)  Price Lulu wont send an invoice with their tax number on and so without this the warranty is void. Its been 5 months now and I still don't have a working pair of headphones.
1

3 years ago

review by JL

If I could put 0 stars I would. Order an item over £300 in December.. never arrived due to our address not being put on the parcel correct. Have contacted DPD the delivery company to find out where the parcel is, they confirmed it was returned to price lulu in December. Price lulu are refusing to pay our money back, ignoring us on WhatsApp. First they said they would refund the money once the item had been returned but it hasn’t (this was in January) then I got proof from DPD the other day that it was returned in December.. now price lulu are saying, they refunded the money in December.. I have sen them back statements to show they haven’t.. now there ignoring us.. this is the biggest scam company I have ever seen. They have stolen £300 pound from us, and will not return it. Have contacted the fraud team at the bank who contacted price lulu bank (stripe they use) who have said we can’t refund the money due to evidence the customer has received the parcel.. even tho they have admitted (again I have proof) that they received the return. I will not leave this until I get my money back. Bunch of thief’s, there’s a pandemic and people are struggling and they are okay stealing money. If you order from them your a fool
1

3 years ago

review by Adam Stephen Morley

HOW DO THESE PEOPLE SLEEP AT NiGHT? The most dishonest company I have ever dealt with. Brought phone as Christmas present £849. The phone I received was locked to an a American network. After many emails I returned it to them. Each time I have asked for my money back they have failed to get back to me. Paid same amount from Amazon wish I had done that in the first instance. Fortunately my credit card company have taken this up for me as they agree this phone was not fit for purpose. SO DISHONEST. Buy elsewhere please.
1

3 years ago

review by Mrs Butler

Satisfied

Unsatisfied

Pricelulu.co.uk Review

Discover the latest trends in electronics at Pricelulu Shop Pricelulu for electronics computers appliances cell phones video games more new tech

Pricelulu.co.uk Customer Service Contacts

Suite 11a, 7 Bell Yard, London, United Kingdom

[email protected] +44 7520 636 842

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