Pricelulu | Official UK Store | Shop Now & Save

3.4 / 5

Pricelulu | Official UK Store | Shop Now & Save

3.4 Average
For scoring calculation, we evaluate more than 25 parameters.

3.4 / 5

Trust Score

2.7

Reviews

1.5

Social

5

Featured

4.5

Technical

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Reviews Analysis

69

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1

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1%

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About Pricelulu | Official UK Store | Shop Now & Save

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Contact

Suite 11a, 7 Bell Yard, London, United Kingdom

[email protected] +44 7520 636 842

Last update: Tue, Apr 20, 2021 8:49 PM

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Pricelulu | Official UK Store | Shop Now & Save Reviews (69)

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delivery 2.9 /5

price 3.5 /5

quality 3.3 /5

refund 2.8 /5

customer service 2.8 /5

This Guys are Crooks.

Details below of the directors.

I'm sure if your order arrives and works you'll be fine. But if it's faulty you're not getting your money back. Ordered an iPad, it arrived with a dodgy plug shoved in a bag. Turned the iPad on and was loaded with a Windows operating system and registered to a company - asking for company login details. Emailed support who told me to take it to an apple store. When I told them they were all closed they eventually sent a returns address. I sent it recorded signed for delivery to the address in slough. They signed for it 90 days ago. But the support team either say they waiting for conformation from the warehouse or just send you the same copy and pasted email

"Refund will be issued when the return process is finished

Thank you for your purchase on Pricelulu.

If you have any further questions, please feel free to contact us! Thank you!"

I've probably emailed them 60 times.

It's a virtual office in London, but the business is run out of china. The warehouse is run by a relation of the Price Lulu director - it's all just such a scam - details of both below.

PriceLuLu - Meas Holdings
Director Fei Shen
Suits 11a 7 bell yard London wc2a 2Jr (this is a virtual address)

Shipping company
ZTO International
Director Liu (Lilly) Shen
20 Apsley House, 2 Holford Way, London SW15 5EY
1

18 hours ago

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review by nickclarke

Avoid!! No warranty, no return. I purchased a pair of headphones Sony XM4, they were faulty and wanted to return them. They did not respond my emails and eventually replied to whatsapp messages saying that to contact with Sony. I did but Sony do not recognise Pricelulu and I was told to contact with the supplier. They keep saying I need to sort out the issue with Sony and rejecting sending a return postage label. Absolute scammer.
1

3 weeks ago

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review by alisaid

#delivery(1/5) #price(2/5) #quality(1/5) #refund(1/5) #customer service(1/5)

My grandson was so excited to receive an Nintendo Switch as a birthday gift.

But that was short lived because there was no game card included with this purchase. He was heart broken after the initial excitement, which was short lived and was worse than receiving nothing at all!

When you buy any electrical equipment it always warns you if ‘BATTERIES NOT INCLUDED’

PriceluLu should have the made it very clear that the purchase could not be used after unwrapping because it did not include a game card!
1

4 weeks ago

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review by Dr Jeffrey Zane

Absolutely awful. Avoid at all costs. I sent back an item, they have had it back for 45 days & no refund as yet. They keep blaming Covid-19.
I have now applied for a Visa Chargeback to get my money. Disgraceful service & little communication. I wouldn't trust half the reviews on here!!!
1

4 weeks ago

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review by Helen Matthews

I never usually review my purchases, but I have to say after reading the bad press, Pricelulu did everything it said, I bought AirPods Pro for £168.99 they were delivered 5 days after my dispatch email and were well packaged. I made the big mistake of reading the reviews on Trustpilot after ordering and sat for 5 Days thinking I had made a mistake!
Thanks Pricelulu, I will happily recommend you
5

1 month ago

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review by Paul Carson

STAY WELL AWAY FROM THIS COMPANY! THEY SELL COUNTERFEIT PRODUCTS.

My AirPods started discolouring after 3 months when asked to replace it because I had a warranty. They refused straightaway. So I purchased my warranty for nothing! They will do nothing about it

Never again from this company
1

1 month ago

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review by Thomas Rodds

Prices to good to be true....turns out it is! Please please dont not ever use this website, it is a scam. I think they are buying reviews because this trustpilot rating cant be true. I bought an Ipad for mothers day and they sent me a European one (different plug) when I order a UK version. So I requested to return it. So far they have not provided a return address and will not refund me and keep telling me it will take months and because i opened the package i cant return it. Essentially they are just lying and I would also question the authenticity of the product. Clearly they are based in Asia as they only respond to emails during early morning GMT time.
1

1 month ago

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review by AN

There was no confirmation email after placing my order which I found strange.

I could not find it mentioned in the product description that the item I was ordering would be a European model and not the UK model. I felt misled that they had not been honest about this, which helps explain the product’s price relative to the UK RRP. The product works and arrived in reasonable time - I just wish they had been upfront about the product I ordered not being UK.
3

1 month ago

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review by Jonny Bingham

The only problem i have is lack of communication with regards to updating the progress of my order - Once Pricelulu shipped to RoyalMail ( almost Immediately ) and the item showed as shipped on the Royal Mail website until the morning it was delivered ! otherwise Brilliant - Cheaper than Apple site - what more would you want !
4

1 month ago

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review by pj

I’m not sure why there are so many negative reviews and so few positive. No issues whatsoever. Slight delay in delivery (1-2 days) but expected in a pandemic. Would highly recommend to friends and family and would purchase from PriceLulu again without doubt. Thank you for offering great products and awesome prices!
5

1 month ago

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review by Ashley Parker

I wanted to return a product, unopened and within the return time required by this company, however they made it pretty much impossible to return. The reason for return was due to the fact it’s an American product. So yeah it’s real, but if you want AppleCare it wouldn’t be accepted due to it not being sold in the UK. I asked to return it as it doesn’t come with a returns form, and you need to ask for it. It took a while for them to respond, which they then offered me 10GBP, saying it will take too long to process (35-40 working days). I then requested the return form again for them to never respond. Absolutely would not recommend for customer service, however if you want these products just for product sake and are not bothered about where it’s from then it’s perfect. Bare in mind that if it’s broken it would be hugely difficult to return that item.
1

1 month ago

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review by Jamie F

With this company I know they give the good price but they do not tell you where the item is actually coming from we order the iPad expecting an English version but we got a USA version so we had to use an adapter for the charger I think they should tell you this on their website known that what you need to know
4

1 month ago

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review by Mr P Flowers

Saved ££££’s on this genuine apple accessory.

Received my AirPod pros three days later after ordering.
Tracked my shipment via Royal Mail from start to finish, well packaged and free delivery.

Thanks very much pricelulu I’ll definitely be using you again and will be recommending you to my friends and family.

Nathan (Bristol) ?
5

1 month ago

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review by Nathan Aylett

My sister bought me a pair of Sony wireless noise counselling head phones. These were £272.99. When they arrived they didn't work. So I got in touch with Price Lulu and they just said that they are under warranty so to get in touch directly with Sony. Sony ask for a invoice but my sister paid with Paypal (Sony don't accept invoices from Pay pal)  Price Lulu wont send an invoice with their tax number on and so without this the warranty is void. Its been 5 months now and I still don't have a working pair of headphones.
1

1 month ago

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review by JL

If I could put 0 stars I would. Order an item over £300 in December.. never arrived due to our address not being put on the parcel correct. Have contacted DPD the delivery company to find out where the parcel is, they confirmed it was returned to price lulu in December. Price lulu are refusing to pay our money back, ignoring us on WhatsApp. First they said they would refund the money once the item had been returned but it hasn’t (this was in January) then I got proof from DPD the other day that it was returned in December.. now price lulu are saying, they refunded the money in December.. I have sen them back statements to show they haven’t.. now there ignoring us.. this is the biggest scam company I have ever seen. They have stolen £300 pound from us, and will not return it. Have contacted the fraud team at the bank who contacted price lulu bank (stripe they use) who have said we can’t refund the money due to evidence the customer has received the parcel.. even tho they have admitted (again I have proof) that they received the return. I will not leave this until I get my money back. Bunch of thief’s, there’s a pandemic and people are struggling and they are okay stealing money. If you order from them your a fool
1

1 month ago

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review by Adam Stephen Morley

HOW DO THESE PEOPLE SLEEP AT NiGHT? The most dishonest company I have ever dealt with. Brought phone as Christmas present £849. The phone I received was locked to an a American network. After many emails I returned it to them. Each time I have asked for my money back they have failed to get back to me. Paid same amount from Amazon wish I had done that in the first instance. Fortunately my credit card company have taken this up for me as they agree this phone was not fit for purpose. SO DISHONEST. Buy elsewhere please.
1

1 month ago

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review by Mrs Butler

My husband recently purchased three apple watches from this company, saying that they would be delivered within 2-5 days, it's now been 2 weeks and no sign of them. Today he called to cancel his order and they said it would take time for the cancellation and refund to come through, why? If the order hasn't even been dispatched there should be absolutely no issue in refunding the monies immediately. I can see it was a huge mistake to order from here as we aren't the only unhappy customers. Stay away from this company!!!!!
1

1 month ago

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review by M.A

horrible experience
I had a horrible experience purchasing from this website.
The customer service team really don't care about my feeling and the product I received was used!!!
That was nothing like they say they would provide, horrible.
I finally got my refund yesterday after contacted PayPal and waited for weeks.
If you are in the same situation, take the necessary actions as soon as possible!
1

1 month ago

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review by Anita Mandare

I made my purchase for an iPad and became suspicious when the receipt was from a Chinese email account. I was concerned but each of my 2 emails was replied to quickly. Happy to say, my iPad arrived today, day 10 of the online order. The only thing I still require is a VAT receipt for my payment due to company purchase. Have sent a request for this an will update later. 4 stars given due to 10 day wait but basically, I'm happy.
4

1 month ago

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review by Pete H

Terrible experience! I ordered an iPad which I retuned as it was the wrong model. I sent my return as per the instructions, tracked and signed for but after more than 2 months I am still trying to get my refund. Every week I ask for an update I am told "it's in process". I would never use this company again.
1

1 month ago

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review by Emma Hall

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About Pricelulu | Official UK Store | Shop Now & Save

Discover the latest trends in electronics at Pricelulu Shop Pricelulu for electronics computers appliances cell phones video games more new tech

Contact

Suite 11a, 7 Bell Yard, London, United Kingdom

[email protected] +44 7520 636 842

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