ProDirect Sport

The shoes arrived in a box stating size 14 the order stated size 14 however the box contained size 10 I had to pay £12 to have the shoes returned. I did ask for a postage refund but has not happened. Not happy I’m £12 out of pocket.

My son put his new shoes on to see if they fit, walked around the house for a second, and noticed they were too big. I returned the shoes and was sent a notice saying they would not replace them...due to them showing wear on the bottoms. My son walked around my clean floor and never outside. I advise everyone not to try their shoes on and walk around in them.....try a better company with a decent return policy that takes care of it customers!!!

I paid by PayPal and a few hours later received an email stating I had been blocked due to a number of possible reasons, none of which were valid or applicable to me. It asked for proof of the PayPal transactions, one option being a screenshot of the PayPal confirmation email, which I sent.

24 hours later, I was contacted by email, and told was I still blocked, tht the proof provided was not adequate, despite it being exactly what they requested and asked for a utility bill with proof address. I requested cancellation of the order.

I have steam coming from my ears after speaking to the returns department/manager of Pro Direct Sports. I ordered a Michael Clarke Spartan 4000 cricket bat for son for Christmas. It arrived looking splendid and in plenty of time for Christmas, which was brilliant. That's where the niceties stop I'm afraid.

As it was Christmas and cricket is a summer sport my son had no need to use the bat until he went to the County academy in January. A week before training I e-mailed Pro Direct to ask if the bat was "Fully Knocked in" or "Partially knocked in" because it came fitted with a face protector on it so I could not oil the face unless I removed the face protector and I did not want to damage the protector if the bat had already been knocked in prior to the protector going on.

I did not receive a reply so I knocked in the bat regardless and oiled what wood was exposed. On the very first training session the bat was collapsed on one of the edges and as you can imagine my son was devastated.

I called Pro Direct and was met with a call handler who said it sounded like the bat was faulty and to send it back. Which I did at a cost of £9. I was then told a week later that the damage was only surface cracks, which you could clearly see it wasn't. I spoke to the manager who said she would have to stick by the manager in the returns department.

On receiving the bat back I managed to repair the damaged area but had to remove the stickers in order to do so. It took several days to repair and finally re-oil it.

But just last week my son went training with the full County squad and came home a damaged bat again, the old damage had now come away completely leaving a chunk missing from the side.

I again spoke to Pro Direct who after some heated discussions agreed for me to send the bat back to them again at a cost to me. I am not hopeful of getting my money back but I do not want the piece of rubbish back.

This item was on sale and I thought it was too good to be true. They do say you get what you pay for. This is a £150 bat and to be honest I would pay Pro Direct £1.50 for it.

So do yourself a favour DO NOT BUT ANYTHING FROM PRO DIRECT.

Hello,
I wrote a review about bad customer service of Pro Direct Tennis on Trustpilot and they contacted me ofering a solution to refund the money I lost , or buy online from them with the same value of the refund + free shipping, they called me then sent me four e-mails asking for a quick solution, I replied twice and still waiting for the solution since two weeks!!.....I don't know why Prodirect are destroying their image this way, they really don't care about customer opinion or satisfaction, their strategy is to reply without any serious or useful solution and this is a fake business, what a shame!!
Philippe.

I ordered two rugby boots. Only one was dispatched, I promptly raisec the issue to the customer service team of pro direct rugby (I think that "AMATEUR DIRECT RUGBY" would be a more suitable name for the company as these people are very unprofessional for the reasons I will describe in this review!).

After immediatedly raising the issue to the customer service team via e-mail and getting a blurry 1st reply (as apparently the customer representative in question couldn't even handle a copy/paste and pasted the same item twice!),and having clarified this first misunderstanding, I was told the item that was yet to be dispatched was going to be dispatched shortly and that I was going to get an e-mail when the boots were indeed dispatched.
Of course and as you can imagine this never happenned. A week went by and I sent another e-mail. Again, they did not reply, and so I sent another. And then, someone replied referring to the item that was indeed dispatched but not to the other one that wasn't dispatched (imagine for a second if my order would have had more than two items!... I can only imagine them saying "mate, this is harder than quantum physics!"). I sent another e-mail, and then another, and another, I sent them messages through their Facebook Official webpage, I tried and called them via skype (as I'm located in Australia) to number provided, I sent them another e-mail (this time providing my mobile number and asking if I could pls get contacted by anyone in their customer service team), and another one, and so on. They never replied. I had to come to this webpage to get a reply, and so I did, and I got contacted by poor "Jai" (you can reach him/her at [email protected]), who I'm sure and judging by the recent significant amount of negative reviews "pro" direct rugby has been getting, has apologized in the last couple of days more than he/she'll ever apologize in the rest of his/her life!. And so, "Jai" apologizes and explains he/she has contacted their warehouse team to investigate the state of my order. I then ask to escalate this issue, as I need to get the boots (which were a christmas present for one of my children) before a certain date, as I'd be flying home for christmas (from Australia). This is when "Sharon" (whom you can reach at [email protected] -I SUGGEST YOU ESCALATE ANY ISSUE YOU HAVE RIGHT AWAY, as, again, the customer service team is very incompetent -for lack of a more politically correct word-) jumps in. This is when the old saying "a fish rots from the head down" starts making sense in this whole hassle. "Sharon" doesn't do absolutely anything but only apologizes and assures me poor old "Jai" is doing his/her best to get my order on track (note that by then, I've already sent more than half a dozen e-mails to try and get a reply from anyone, facebooks msgs, etc). To which I reply explaning my situation and thus I needed a response urgently. To which "Sharon", apologizes once again assures me her subordinate is doing his/her best to get the order status (at this stage I started to suspect that "Sharon" was an automated e-mail response, but a bot would probably have better writing skills and so I concluded Sharon was indeed a person in a managerial role).

Next day, again, an e-mail to poor "Jai" asking for an update on the situation of my order. And so, and once again, "Jai" had to apologize and confirmed what I suspected from a very beginning. THE ITEM IN QUESTION WASN'T IN STOCK. In Jai's own words
"They have explained that unfortunately the item that you ordered encountered a problem when our team went to pick the item from our shelves. Our system showed that there was sufficient items left in stock, however when we went to pick the item for you it was found out that this figure was incorrect. As result your order was stuck in an erroneous state.
Therefore, I can confirm that we do not have the product in stock and we are unable to send the item out to you.
Again, I'm incredibly sorry for the inconvenience that this has caused and the time that this has taken, and have arranged for the item to be cancelled from your order and for the funds captured for the item to be refunded back to you - as you have used an international card this can take 10-15 working days to clear however it is usually quicker.
In addition to this I will also be actioning a refund of the full delivery costs paid for your order to your card - again this can take between 10-15 working days to clear and I will keep an eye on both of these refunds to ensure that they are successful.
Once again I offer my sincerest apologies for the confusion and inconvenience that this has caused."
Note how Jai is constantly apologizing and had to unilaterally make the decision of my refund (not giving any other option) -WHICH I HONESTLY DON'T KNOW IF I'LL GET!... WILL I GET MY REFUND, "PRO" DIRECT RUGBY!?...-, which if it happens it will take 10 to 15 working days.
And so I ask "if the warehouse team was aware there was no stock, why didn't I get notified promptly?" but then again if "Sharon", who is a manager, doesn't care about the company's customers, why would the little guy in the warehouse care???... IF A MANAGER DOESN'T LOOK AFTER THE COMPANY BUSINESS, WHY WOULD HIS/HER SUBORDINATES WOULD!?... "THE FISH ROTS FROM THE HEAD DOWN"....

IT'S CLEAR TO ME THAT PRO DIRECT RUGBY IS A SCAM, THEY TAKE ORDERS WHEN THEY LACK OF STOCK AND THEN THEY HOLD THE MONEY FOR A SIGNIFICANT PERIOD OF TIME. THIS IS A SCAM.

I replied to Jai's last e-mail asking for a compensation and , because this whole thing was a huge hassle (and it will be from you if you buy from them!), I do not think that a refund of my money that I've paid for the item + the delivery cost was enough and it's not, my definition, a compensation (again, this is my money -which they are still pending to pay me back).
"Sharon" then replies of course, apologizing, and then tells me:
"I am highly confident as a senior manager that Jai has done everything to appease this complaint and has done everything we would offer for this situation we would not offer further compensation for this issue at this time. Please do be assured that your complaint has not been hidden and we have conversed to our management team and we have all agreed that jai has offered what we as managers would offer at this time for the item not being able to be fulfilled.".
Note the grammatical errors that "Sharon" makes in her e-mail (which not only confirmed she's indeed a person and not a bot but also made me read her response a couple of times as it was hard to understand what she was trying to say).
And so, as you can also note, the whole management team has agreed that a refund for an item that was not dispatched and that it took them more than 20 days to confirm there wasn't any stock (not to mention the amount of my e-mails I've sent/ time I've spent trying to get an status of my order from them), plus the 15 working days (3 weeks) that it could take for me to get my money back, is indeed "compensatory" enough. This is customer abuse and if provided with a UK's ombudsman contact details, I would not hesitate to report, but, for now, I'll stick to this review.
If any manager other than "Sharon" reads this e-mail -as "Sharon" has shown no interest in this company's ex customer-, I would gladly discuss this whole incident with him/her. But I honestly don't think this is going to happen, because "the fish rots from the head down.".

Thanks for waisting my time, "pro direct rugby".

So, again, AVOID THIS RESELLER IF YOU WANT PROFESSIONALISM AND COMPETENCE. INSTEAD, GO TO OTHER RESELLERS LIKE LOVELL RUGBY.

‪@prodirectsoccer .... @nikestore @nikefootball disgusting treatment !!! My son saved for a £230.00 pair of Nike mercurial superfly-sg-pro urban black Lilac. Which are faulty !!!! Both pro-direct and Nike won't replace them 5. Weeks he had them not got back to me nike manager and pro direct both blaming each other!! It's wrong!!!

This company also trades as ftsports.com
They took my order 9 weeks ago. My dad had also ordered also his order did arrive but far too small. I contacted the company who offered a refund. I now have no products and no money. I have contacted the company on numerous occasion but they just fob me off with international procedure for refund and say sorry. Nearly 9 weeks later I’m still waiting. I want a refund ASAP !!! How dare you steal my money SHAME ON YOU !!!!

We placed an order for 3 items on the 8th December.

We immediately received an order number via email, which listed the 3 items.

On the 12th December, we received an email stating that the order number had been sent - but it only showed 2 items. The 2 items arrived in a few days. The third (and most expensive item) didn't arrive.

We contacted them by filling in one of their online forms - to which we've had no reply. We've sent them an email direct to their 'Customer Services' - to which we've had no reply.

We simply want our money back (£29.00), for the item that we've paid for (over three weeks ago) and not received.

This is very poor service from Pro:Direct; if they can't supply us with an item that we've paid for, they should refund us.

We've contacted them twice and they've simply ignored us - what do we do now ?

Has the company has folded ? Can I get my money back for the non-delivered item ?

Bought an England Rugby World Cup shirt and it was clearly a fake from Asia - paid £50 apparently reduced from £80. So don’t buy anything from these cowboys. Returned shirt and still no refund, don’t reply to emails after first response and don’t answer the phone. Steer well clear.

On no account order from this company, delivery said 4-5 working days waited 3 weeks for my so called brand new Away shirt and when it arrived the shirt was shop soiled with dirt all over it not good considering shirt was originally WHITE. Phoned customer service you don’t get a reply just an answer phone saying their message box is full, well I’m not surprised by that

Waited over 6 weeks for football too to arrive, after constantly chasing them and they have sent the wrong size. Customer service is dreadful

Ordered a liverpool shirt and told dispateched by friday that was this morning now i am told there is an issue with world pay and they wont refund me and no shirt!!!!

This site is a fraud ordered and paid for Liverpool shirt then received an email to say card merchant wouldn't deal with them so no shirt and no refund have reported to police

One week after payment I received an email saying that although payment has been received they had an issue with worldpay and as such cannot fulfil the order.
No product, no refund.
This website is obviously a scam.

Bought a liverpool top costing me 54.99 and I cancelled it as waited 2 weeks for it but have been trying to ring get a refund it's a joke of a company no answer nothing and says money will be in my account today but nothing absolutely disgraceful how they are doing buy from them arsholes

OrderEd the new Arsenal FC away shirt 19/20 and a week later I got my tracking number for Royal Mail. My shirt arrived two days later and it was in perfect condition, so I’m very happy with the service. Maybe I was lucky but like I said no complaints.

Been waiting well over two weeks for an England top still haven't recieved abspoutle joke of a company

Absolute cowboy company, bought a Scotland limited edition rugby top, arrived 3 weeks later and was a poor fake. Still chasing refund and no reply. Avoid and don't be conned.

I ordered an England rugby World Cup Shirt from this site because it was a great price and they promised a 7 day delivery. 14 days later all I’ve received is empty promises and no shirt. My advice would be to avoid this site, pay a little bit more and receive the product in a timely manner.