purehealthclubs.com.au

I’ve experienced extremely unprofessional & poor customer service from Pure Health Newstead since 9th November 2018 and after my access to book classes was (again) stopped for no reason. I requested immediate cancellation (& no further charges) after 6 days of no access (that was pre-paid) and despite making 4 phone calls to request the issue to be fixed.

Pure Health Newstead ignored my initial cancellation request and following 3 emails, the phone rang out within business hours and after taking time off work to go into the studio to speak directly –
• I received no apology or explanation for why my access was stopped for 6 days
• I was refused a refund for the days I was denied access as apparently refunds are strictly against company policy
• My request for immediate cancellation was refused. I was advised I would continue to be charged a month of upfront gym membership fees (from 13th Nov) per contract, despite what has happened since 8th November

Having been a loyal member for over 4 years, I am extremely disappointed as (expressed in my email to Pure Health on 13-Nov), I have always been a huge supporter of the style of gym, Marina’s hands-on approach, the workshops, style & variety of classes Pure Health offers.

I have been going to Pure for close to a year now, as a city worker it's very convenient to pop in after work. Every afternoon offers a variety of options and I am never bored. The popular classes can get booked pretty quickly but I see improvements in the timetable. The staff is friendly and supportive.

My favourite thing about Pure is the huge variety of classes - I pretty much go to a different one every day so exercise is never boring! I never enjoyed working out before and now I actually look forward to it every day after work. I also think the membership is pretty great value for the amount of classes available, compared to other gyms/studios.
The staff are friendly and the instructors seem very knowledgeable - the focus is on good form to prevent injury.
Booking into classes is easy with the app, the only issue is the popular classes do fill up really quickly but if you go on the wait list you can often still get in as there are usually people who cancel.

I have joined a few gyms previously but had lost interest after a few months. Pure offers a great range of classes that are fun & inspiration. I also like the free assessments that track my progress and was so excited to have lost 10cm from my hips within 2 months. I am seeing great results because the gym facilities & friendly staff.

I have been a member with Pure for over 6 years now. Instructors are knowledgable and caring. No pushy sales. Genuine friendly staff. Classes are amazing and so different - always challenging. Easy booking with an app. Amazing environment. Great value for money. Love Bounce and Reformer!

We found that this business has an active Facebook page with 6004 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.