Queensland Country

I have been a customer of QCCU for several years with home loans, savings accounts and other health insurance all now with QCCU. I have been able to deal with the same loan manager for several years and always have them come back to me with correct factual information, the loans managers always call back when they say they will and do what they say they will do. Because I have a home loan with them their fees are extremely low and their interest rates are only a few points different to the absolute bargain basement lenders whom have no service whatsoever. Every time they have issued a new card it has worked as promised, their web site is simple, secure and clear and intuitive to use. In every case where I have changed/altered account settings or automatic debits the change/transaction has been executed correctly and without delay. Now that Westpac ATMs can be used by QCCU customers for free this has filled in the last gap that QCCU had in comparison to the reach of other major banks and ATM operators. In the rare occasions that I do visit a branch, the staff are always able to answer questions in a clear and timely manner without unnecessary "upsell" or having to call someone in head office to check. I also like the idea that profits go back into the business and that my fees aren't converted into big fat bonuses for executives or dividends for shareholders.

I have no hesitation at all in recommending QCCU banking even though there may be slightly better interest rates out there I am highly satisfied with this credit union as they put their customers first, comparision with other major banks is like chalk and cheese and I have used ANZ, Westpac and CBA in the past.

I have been a member a very long time using on line no problem till I moved to the city it was hard to get to a branch not used to traffic.No atms near ie 20 klm's plus their site crashed for a long time nobody would admit site crashing told to check your system get IT Technision etc I could get an site around the world but not 18 qccu sites only work sites. as a pensioner not able to drive far moved to city area 2 yes ago.So moved to a mid sized bank no problem now local branch 3 klms away small town use all ATMS everywhere except Bendigo bank and private ones.Branches everywhere even 4 different types of ATMS outside branch.Bigger daily withdrawals on card better interest

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