Rituals

4.7 / 5

Rituals

rituals.com
5 Reviews
4.7 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.7 / 5

Trust Score

4.1

Reviews

5

Social

5

Featured

5

Technical

Is rituals.com legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

5

reviews

vs

0

AI declined reviews

0%

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Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites

Based on 18 reviews

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4.7

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Rituals.com Review

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Last update: Mon, May 2, 2022 7:40 AM

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Rituals.com Reviews & Complaints (5)

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price 3 /5

customer service 3 /5

They offered me tea when i went in , took my heavy bags so i could shop and drink tea at the same time. they were attentive and smart. they knew their products and helped me find some beautiful gifts for my friends. I actually did not go in with the intention of buying but they made the whole experience a delight. You just dont get this anymore. thank you Rituals brent cross
5

3 years ago

review by L Miller

The products arrived within 2 days, the products were beautifully gift wrapped as requested
5

4 years ago

review by Sue Clatworthy

First of all I love rituals body products and the staff at Covent gardens store were wonderful My bad review is based on the hair care, I purchased tailor made shampoo and conditioner at a price of £30. (I consider this to be very expensive, but I was treating myself) I used the products once and they ruined my hair, it was left looking and feeling like a Brillo pad! Despite the fact that it had just been cut and was in fairly good condition to begin with, I contacted customer service who emailed me back and basically said tough! The said that they would pass my concerns on to the innovation team. That my hair may eventually adjust and improve if I continue to use it, i was not prepared to take the chance as my hair was visibly breaking after one use! I honestly expected more from a company such as rituals, Not only have I wasted £30 on the products I bought I also had to spend a further £10 on deep conditioning products to try and repair some of the damage. My advice if your hair is at all dry or curly or coloured or permed, or straightened or you use heat for styling ( so basically nearly everyone) stay away from the hair care!
1

4 years ago

review by Andrea G.

#price(3/5) #customer service(3/5)

i have been a customer for years! i buy the scented sticks, that cost £25. i buy them as birthday and Christmas gifts as they are a luxury and a bit pricey for everyday fresheners. i noticed they had a white variety of sticks, which i purchased for my mum for Xmas. a week after Christmas my mum confessed that the sticks weren't up to the usual standard,no smell, and having to turn them daily instead of weekly for any scent. Rather than just not go to Rituals any more, i gave them the opportunity to put it right, spoke with head office and was delighted that they were going to send me a gift card and a free gift as a good will gesture as i buy LOADS of stuff from them. Fast forward 4 weeks, and i chased my gift, which apparently has turned into a 30% off my next purchase! not good... so disappointing in a store that was a favourite. walton on thames stores is definitely gonna suffer as i am a regular shopper there, weekly! so, off to find a new place to buy all my presents and treats from.... any ideas?
2

4 years ago

review by Lisa Stairs

#price(3/5)

We found that this business has an active Facebook page with 1587596 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
5

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites

Rituals.com Review

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