Rocketcamera

placed order by phone on wednesday, paid for overnight shipping, and was assured I would get my in-stock item by friday.

thursday my credit card company called to confirm I had placed the order, and I said I had. my card was charged for the full amount.

i never received an order confirmation email, so called to confirm on thursday. they had my email address wrong (fair enough, as i'd ordered over the phone). corrected that info, and was sent an "invoice" pdf, but no tracking number.

i continued to not get tracking info, but figured since I'd been charged, we were on schedule.

I created an account on their website, but my phone order didn't show up when I logged in.

on friday, when the package hadn't shown up with UPS (they delivered another item from a different source), I called again. was told that it had shipped out friday for saturday morning delivery (free shipping upgrade). i really needed it for the weekend, so i accepted this.

it was not delivered saturday. they are closed on weekends and couldn't talk to anyone until monday.

monday i called again. it took them several minutes to find my order in their system. they said not only had it not shipped, but it was now backordered and would ship out the following wednesday.

i canceled my order. my credit card has not been reimbursed yet, but it's only been a day, so it may just be taking a few days to show up.

rocket camera had a great price, and were always very nice when i talked to them on the phone. but i can't help but rate this transaction as a total fail.

My husband ordered a Tracking system from Rocket Camera 2-12-2010 $482.99 we checked out website” investigated” we thought... One thing we did not check unfortunately was BBB website! PLEASE PLEASE LISTEN to these reviews!! THIS COMPANY IS A COMPLETE RIP OFF. Not only is there service crappy they STOLE our CREDIT CARD information and bought $542.82 in furniture. I have PROOF!
Rocket Camera called and left a message for my husband to call back 2-16-10. My husband called him back that afternoon he stated he “could not send the tracking system except for COD due to people disputing credit cards after they had already sent the product”. He went on claiming that they were a “very small company and the tracking systems were to expensive to have this happen”. “Preceded into a story about him calling a customer after, they disputed credit card and the customer sent him a box of dog feces back instead of product”. My husband stated he was going to talk to me about this and call him back because he was a little skeptical seeing that we had already gave this company all our credit card information. Well I was already calling the credit card company to see if we had any problems. GUESS WHAT…. There was! A charge had been made to a furniture company that day 2-16-10 for $542.82. I canceled card and proceeded in calling the furniture company. Of course there was no information to give until the next day due to online transaction. I called back the furniture company the next day they looked up the transaction. They ask if my last name was LOWE. I said no then they ask if I knew a GREGORY LOWE? I said NO, but the name struck a bell with me I had seen it somewhere the night before. “BBB WEBSITE” Gregory Lowe is the contact of operations for Rocket Camera. Plain as day there it was. NOW Rocket camera will not answer the phone after 100’s of calls no answer!! We have notified the police department in our state plus California. We have a case number and will proceed with this till the end. There is no excuse for a thief and as it looks in the prior BBB reviews this company has been known for calling there customer’s thieves well they need to think about what they are doing before they open there mouths. We understand that this is not a great amount of money, and we don’t have to cover it due to credit card protection, but we work HARD FOR OUR MONEY!!! We are trying to provide for our children and teach them right from wrong. How do you do that when you just let something like this fly? This is NOT RIGHT! This company should go down, and if we have anything to do with it, IT WILL!!!
Leviticus 6:1-7The Lord spoke to Moses, saying, “If anyone sins and commits a breach of faith against the Lord by deceiving his neighbor in a matter of deposit or security, or through robbery, or if he has oppressed his neighbor or has found something lost and lied about it, swearing falsely—in any of all the things that people do and sin thereby— if he has sinned and has realized his guilt and will restore what he took by robbery or what he got by oppression or the deposit that was committed to him or the lost thing that he found or anything about which he has sworn falsely, he shall restore it in full and shall add a fifth to it, and give it to him to whom it belongs on the day he realizes his guilt. ...

I ordered a Canon T1i from this company on January 15th. On the 19th they charged my credit card. On the 21st a box arrived at my house from Rocket Camera but there was no camera in it and no invoice. I immediately called the company and their response was we will have a 7-10 business day investigation with UPS at the end of which you will be shipped another camera or get a refund. As this was a camera valued at $800 you can imagine I was very worried about this and contacted them several times after that to see what the status was.
On the 9th day my contact emailed me that they didn't have the camera in stock and that a check would be mailed to me. I responded that that was not satisfactory, that I wanted the amount credited to my card...per their online return policy which states returns will be credited back on the payment means that they were made with. The contact was not helpful so I called their accounting department. Little was I prepared for what happened next. The Rocket Camera employee that I spoke to on the phone with was abusive, insulting, unprofessional and eventually hung up on me. He called me a liar, a thief, said I had threatened them and could not tell me when the check would be sent to me because they thought I was going to file a dispute with my bank and they would have to wait to see what I was going to do. After that I emailed my contact a detailed message saying that I did not want to file a dispute but if I didn't have a refund by 2/8 (10 business days later) that I would have to. I later called her when she didn't respond to my email and she said that a credit had been cleared by management and should occur on my card within a day. The next day I emailed to ask where the credit was and she said I had misconstrued what she said on the phone and that I had to wait for the investigation to finish. In the end 2/8 came with no refund and I began the dispute process with my bank.

Rocket Camera did not give me a truthful time frame and they also were unprofessional in their communication and manner. The only time a company would act like this and treat their customers as Rocket Camera does is when they have something to hide.

My advice: Never order from this company, they are not a reputable business and are not to be trusted to receive the product you ordered in a timely fashion or to receive it at all. They also can not be trusted to give you a refund promptly.

I am a victim of Identity Theft from a member of the current or past staff of Rocket Camera Manual "Manny" Vigil who has fraudulantly used my Social Security number to obtain numerous sources of credit including $74,000 with Innovative Merchant Solutions, $1,900 with Office Depot, $1,800 with Staples, $299 on an Exxon Gas Card, $161 on a 76 Gas Card, $? on a Cheveron Gas Card, $188 on a Shell Gas Card and more credit accounts are now popping up. I had to put a fraud alert on my account to stop the accounts from continuing to open up. This has been a very time consuming project calling calling each of these credit sources, filling out affidavits and sending in documentation. A police report has been filed and I am looking forward to justice being served. Bottom line is whether Manny still works for this Company or not I wanted to alert people that if you have any dealings with Manny Vigil be very cautious.

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