romanoriginals.co.uk

4.1 / 5

romanoriginals.co.uk

romanoriginals.co.uk
30 Reviews
4.1 Great
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4.1 / 5

Trust Score

2.9

Reviews

5

Social

5

Featured

4.5

Technical

Is romanoriginals.co.uk legit?

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  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
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Reviews Analysis

30

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0

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0%

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Based on 3875 reviews

Smart.Reviews

4.1

30 reviews

Trustpilot

4.7

3845 reviews

Romanoriginals.co.uk Review

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Last update: Wed, Mar 9, 2022 1:50 AM

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Romanoriginals.co.uk Reviews & Complaints (30)

We visited the Chatham Outlet store today to buy wedding outfits for my Mum and friend. I have nothing but praise for the 2 ladies that helped us, Claire and Katy, who were so helpful and patient and remained good humoured throughout our indecision!!
5

3 years ago

review by Alison E.

I am loathe to tick even 1 star. 0 would be far more appropriate. I purchased a black glitter jacket to wear over the Christmas holiday. Whilst I expected there to be some shedding of the glitter, I certainly did not expect to cover myself and everybody around me plus the carpets and furniture. The shedding was so excessive that I had to return home to change into something less embarrassing. The staff in the Burton-on-Trent store were obviously speaking from a well rehearsed script to address this problem as was the person who answered the phone in your customer services department. Fortunately I still had the label that was attached to this garment and managed to find the stick on notice that customer services mentioned, well hidden might I add in the inner fold that the glitter may transfer. Definitely not a part of the original printed label, so I assume this is something you have done to cover yourselves from what I can only imagine to be numerous complaints. As Scrooge would say, "Roman Originals, bah humbug." I will never shop in any of your stores again!
1

3 years ago

review by Christine Davenport

Have read some of the reviews and was shocked at the negativity, I order a pair of crop trousers on Saturday,arrived on Monday, brilliant service .
5

3 years ago

review by Anita Hornsby

Went into roman Macclesfield today. A lovely lady served me, very pleasant and attentive She is a credit to your compay
5

3 years ago

review by Deleted User

This company really needs to get into the 21st century. They need to make it clear when ordering that they take £3 from your refund and this can only be achieved by returning by post. If you return via a store you can only get a gift card or exchange. What a rip off. I won't be buying from roman again.
2

3 years ago

review by Deleted User

I bought a jacket in the Friday reduction sale and although I tried it on in the shop it was so busy I didn't notice there was anything wrong with it till I tried it on again at home. the back of it was 1 and a half inches shorter than the front, the press studs when used the neck higher on one side and the front lower on one side. So took it back to the Taunton store the day after for a refund on faulty goods. It was refused, the manageress refused to look at it, the assistant pulled it around to try to prove it was not faulty. even though when on a hanger the fault was obvious. the manageress by this time was 'extremely' rude to me, I told her how disgusting her attitude was, and then she just rammed it back in to the bag, thrust it at me and stormed off in a rage. Quite frankly if this is the kind of staff that Roman employ , then it's a wonder that your company is still operating. I 'had' to accept a credit note in the end but still have to find a coat to buy somewhere else, i am 73 years old and have never in my life been treated so disgustingly by a shop assistant before.
1

3 years ago

review by Jill Anton

I bought several items on line and although the items were lovely the size of each items was way out, I ended up buying a 10 was on the large side and some 12 sizes all of which fitted differently. I am now returning 3 items due to incorrect sizing, I have been told that if I take them to a shop I can only get a gift token not a refund on the card I used to pay with. They all have the labels on and still on hangers and covering. So I will now pay £3 to post them back. Customer services quite rude.
2

3 years ago

review by Linda Shepherd

Visited your Crewe store 619 recently looking for an outfit for a wedding. 2 lovely ladies Annie and Annette we so very helpful and I purchased a dress I absolutely love. These 2 ladies are a credit to your company.
5

3 years ago

review by Helen Cooper

I don't know what all the fuss is about. Play them at their own game. I too disagree with their gift card refund policy - it's something you would get in a street market or back in the day! This is the 21st century and they should keep up. However, in the main this will work. If you can get to a shop have a look and try on - decide what you want. Then order online but hunt online for a discount code first. There always seem to these codes that work. I have successfully received free delivery and 20% off a few times now. I think they offer free delivery on over £20.00 anyway. IF you still have to return anything - return it in store to avoid paying the £3.00 return fee. You will obviously only get the discounted amount you paid - it's not a Charity! Then use the Gift card next time you shop online and use a discount code. You will be quids in this way rather than if you use the Gift Card in store without a discount. I shop this way as they don't seem to have discount days in store very often. I also refuse to pay delivery where I can. Simples!
4

3 years ago

review by Woomfing L.

Visited Roman in Yate this morning, searching for a Wedding Guest Outfit. Had excellent service and advise from a member of Staff working, unfortunately didn’t get the Ladys name. We Found several dresses to try on, she was so very helpful, very honest, and obviously had experience retail, and what suited me. My husband came in to view the dresses, and agreed on the choice we all decided on. Would definitely recommend visiting Roman at Yate. Thank you so much for your help today. I hope this review gets back to the Member staff. Great assist to Roman Stores.
5

4 years ago

review by Y. Richards.

Saw a dress I liked online Sunday so I ordered it, 12.30pm Monday and it's here. Fantastic service.
5

4 years ago

review by Deleted User

I purchased 4 items last week on returning home I realised I had been charged for a top twice. I rang customer service who told me to ring the store and the manageress Julie was so helpful. Been back today and had the money refunded. This was the Huddesfield store. Also I love your clothes.
5

4 years ago

review by Julie Armstrong

Visited your Shop in Hemel Hempstead today for the First Time... Looking for an Outfit for a wedding. I am not a 'dress' person so have started 5 months early as I am sure this is going to be a nightmare!! Not at all I was amazed at the Choice. Unfortunately a dress I had seen on line was not available in this store but not a problem.I was happy to look at other dresses. We were looked after by a Charming Lady called Debbie P we chose 4 dresses to try. The first one was perfect... an accompanying Jacket was quickly found and a short cardi for evening if it gets cold as the dress is sleaveless. I am beyond Happy. What a shop and the excellent service. I can now put my feet up knowing I am going to look lovely at the wedding. All the stress has been taken away and I cannot thank Debbie enough for her kindness....
5

4 years ago

review by M. Gardner

Disagree with there exchange policy ,I have a £28 top that doesn't fit and Roman refuse to exchange ,I will NOT be shopping there again . Helen Hutt
2

4 years ago

review by Please Publish

Roman must be the worst company to buy from I have been a valued customer to Roman from they first opened in Solihull I shop in it about twice a week always purchase something the staff know me from going in so often,I bought a garment on my lunch hour didn't have time to try it on got it home and it didn't fit as I always buy the same size from them unfortunately this size came up smaller I brought it back with tags still on it and in the Roman bag but could not find my receipt. I didn't want a refund I just wanted to try another garment in the same size to see if it fit better,the staff wouldn't hear tell of it after knowing me for many years as we always have a chat. I will not spend anymore money in this shop think they will have to change there exchanges policy if they want to stay in business.
2

4 years ago

review by Mona Kelly

I went to return a garment that was faulty ,it was the Pride Hill in Shrewsbury shop ,the assistant was very rude to me and made me feel really small ,she needs to learn some manners ,she was eastern European ,I have been to that shop lots of time over the last twelve months and found the girls really lovely,she made me feel it was my fault ,at the time I ,,. was being served by a lady called chris and she kept butting in and saying I remember you from the other day ,its sad that people act in such a way that it puts people off to shop in the shop.
2

4 years ago

review by Kay Viszokai

I bought a dress and when washed for the first time the stitching on the edging around the neck starts to come undone. I returned to the store I purchased it from. They insisted that they had to return it to Roman. I requested a receipt for the item and photographed it with the dress as proof. 2 weeks later having heard nothing I went to the store and they said they knew nothing about stand they didn't recognise my description of the lady who had dealt with it. Another assistant offered to help and contacted the company and I was subsequently told that there was no record of it being received and that she could not help anymore. I contacted the customer support line who said I should contact the store and that they should deal with it. It seems that no-one is prepared to take responsibility and I am now left with no dress and no money. Shabby customer service indeed!!!!!!! Pity as I loved the dress and have been pleased with previous purchases but will be wary of buying anything else from this company..
2

4 years ago

review by Gill Z.

Ordered an item making sure it was on next day delivery due to needing it for weekend and it was Thursday. All way through checkout it said Friday delivery! No email so rang to chase to be told that it was on standard 3-4 days delivery due to discount taking it under £60! NOWHERE did it give me any other options for payment for delivery as there was an offer for 99p! Now need to get another outfit for the weekend after spending over £56 already
2

4 years ago

review by Jemma Warner

Ordered online two items, paid and then noticed delivery address incorrect as it was for a holiday home I once had goods delivered to by Roman. Sent email immediately and rang one hour after ordering at 9am as soon as they opened. I asked to change delivery address, they said I can't, I asked to cancel the order, they said I can't, I asked if they could get in touch with sales to amend address....no! Nothing I suggested worked, I then said that £60 worth of goods would be delivered to an address I don't live at, if left outside, would probably be stolen but they would not budge!! I told them I'm a regular customer of theirs which she agreed with but offered no solution so on Monday 13th may a parcel will be left outside an apartment in Dorset free to any one who wants to take it...there's nothing I can do! I will never buy from them again, their customer relations is the worst I've ever experienced
1

4 years ago

review by Alison L.

I have bought an awful lot of clothes from Roman, my wardrobe is packed with their clothes, however I bought some things online, 5 items and the bardot top was faulty, it was drooping on the one side, I took it back into the Boscombe shop and was as good as called a liar by the ignorant arrogant manageress, in the end I had to have a refund credited onto a card. I will not be called a liar, I know when somethings faulty and dont take kindly to being made to look as if I'm lying. Needless to say this has put me off Roman and definitely wont be using that store again.
1

4 years ago

review by Deleted User

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Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites

Romanoriginals.co.uk Review

No description for this company.

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